OpenText Real User Monitoring and IBM Tivoli Composite Application Manager are advanced tools in application performance monitoring. IBM Tivoli Composite Application Manager appears to have the upper hand due to superior features, despite mixed feedback on support and deployment complexity.
What features are offered by OpenText Real User Monitoring in comparison to IBM Tivoli Composite Application Manager?OpenText Real User Monitoring provides robust real-time analytics, user session monitoring, and detailed transaction insights. IBM Tivoli Composite Application Manager offers extensive diagnostic capabilities, customizable dashboards, and deeper visibility into application performance.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to IBM Tivoli Composite Application Manager?OpenText Real User Monitoring needs enhancements to reporting capabilities and user experience. IBM Tivoli Composite Application Manager's complexity and steep learning curve are areas for improvement.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to IBM Tivoli Composite Application Manager?OpenText Real User Monitoring has a straightforward deployment process and responsive customer support. IBM Tivoli Composite Application Manager offers flexibility but involves a more complex setup and mixed reviews on customer service.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to IBM Tivoli Composite Application Manager?OpenText Real User Monitoring is noted for cost-effectiveness and positive ROI with lower setup costs. IBM Tivoli Composite Application Manager, while more expensive, delivers a strong ROI due to its comprehensive features.
| Product | Market Share (%) |
|---|---|
| OpenText Real User Monitoring | 0.4% |
| IBM Tivoli Composite Application Manager | 0.4% |
| Other | 99.2% |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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