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IBM Engineering Workflow Management vs OpenText Solutions Business Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Engineering Workflow Ma...
Ranking in Software Configuration Management
4th
Average Rating
6.8
Reviews Sentiment
6.2
Number of Reviews
18
Ranking in other categories
Enterprise Agile Planning Tools (11th)
OpenText Solutions Business...
Ranking in Software Configuration Management
9th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Business Orchestration and Automation Technologies (40th)
 

Mindshare comparison

As of June 2026, in the Software Configuration Management category, the mindshare of IBM Engineering Workflow Management is 10.1%, up from 3.9% compared to the previous year. The mindshare of OpenText Solutions Business Manager is 7.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Software Configuration Management Mindshare Distribution
ProductMindshare (%)
IBM Engineering Workflow Management10.1%
OpenText Solutions Business Manager7.1%
Other82.8%
Software Configuration Management
 

Featured Reviews

Manoj Sajjan - PeerSpot reviewer
Technical Lead at Microgenesis Techsoft Private limited
Manages complex workflows effectively and offers valuable features
My name is Sofia from PeerSpot regarding my experience with IBM Engineering Workflow Management. It is a leading review site. The solution is very easy to trace. My company name is MicroGenesis TechSoft Private Limited, and my title is Technical Lead. I am interested in being a reference for this vendor. PeerSpot will create an account and email login credentials. The review will be published in written and/or audio format on peerspot.com and made available to other users. PeerSpot will email a link to the written review for editing at any time. The review may be available to third parties on third-party websites. For anonymous reviews, names will not appear. Email notifications relevant to the review are optional and can be opted out at any time. The use of reviews is subject to PeerSpot's terms of use at peerspot.com/tos. On a scale of 1-10, I rate IBM Engineering Workflow Management a 10.
it_user713322 - PeerSpot reviewer
Works at a tech company with 51-200 employees
We've used it for traditional help desk and defect tracking endeavors
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It’s not cheap, but it is worth the price."
"Work distribution among team members and accountability for completion with a clearer picture."
"The tool provides traceability and reporting, which are important for compliance and measuring progress."
"RTC allows us to customize different processes to fit the best projects requirements."
"All of the features work together to provide a powerful holistic solution - from the dashboard all the way through to security."
"Backlog management is a valuable feature."
"E2E tool for SCM, features like customization of CR and IR flow is valuable."
"We can track the status of test cases (passed or saved) in a single view. Based on releases and other attributes, we generate various reports and extract metrics from the data."
"Allows us to automate work flows to provision IS services."
"The Composer is absolutely a magical tool, allowing you to get a fully functional app based on your process sketch in a couple of hours, without knowing BPMN notation."
"There was a significant ROI, as the development of weekly metrics from Excel spreadsheets, Lotus Notes databases, Access databases, and some Word documents went from a two to three day affair to a process that now takes seconds."
"Estimates from all teams are visible in one general ticket (PFC)."
 

Cons

"There were issues, but they have been solved."
"The scalability is not great, a lot of our reports just do not run because there's too much data."
"Improved graphics in terms of metrics and connectivity to SharePoint from Microsoft products would be beneficial."
"Lacks ability to customize and reporting can be slow."
"Customer service is good but not excellent."
"It's becoming less relevant. For example, Maven has evolved, and in its later versions, there are plugins for integrating with source control systems, such as Git-based systems. Support for these plugins is diminishing."
"We have encountered issues with stability. We have seen where the entire system kind of goes for a toss when certain people use certain types of queries, which are very costly. Then the system kind of slows down a bit, and we have to monitor it."
"Look for guidelines and YouTube videos before starting to use RTC (too complex for new users)."
"User interface and links between tickets. For me, Jira is the ideal tool."
"Reporting is generally very good, but people always want more."
"Response time could improve."
 

Pricing and Cost Advice

"It's an expensive investment to make, so the decision should be driven on individual requirements."
"Licensing: The solution cost is high and should be brought down to increase competition."
"It is not a free tool. We use a token-based licensing model, which is specific to IBM. The cost per token is around $115-$120."
"I've heard IBM Engineering Workflow Management is more expensive than other tools."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Government
12%
Financial Services Firm
10%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise9
No data available
 

Questions from the Community

What needs improvement with IBM Engineering Workflow Management?
IBM Engineering Workflow Management can be improved by enhancing its pricing structure, specifically the cost and licensing of this solution.
What is your primary use case for IBM Engineering Workflow Management?
The typical use case for IBM Engineering Workflow Management is to streamline project management and ensure efficient workflow.
What advice do you have for others considering IBM Engineering Workflow Management?
My name is Sofia from PeerSpot regarding my experience with IBM Engineering Workflow Management. It is a leading review site. The solution is very easy to trace. My company name is MicroGenesis Tec...
Ask a question
Earn 20 points
 

Also Known As

IBM Rational Team Concert (IBM ALM), IBM RTC
Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack
 

Overview

 

Sample Customers

Telstra Corporation, Visteon, Atos SE, Panasonic Automotive Systems, IBM Global Technology Services, CareCore National, JTEKT Corp., ItaÒ BBA, Avea, CACEIS, Danske Bank Group, APIS IT
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
Find out what your peers are saying about IBM Engineering Workflow Management vs. OpenText Solutions Business Manager and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.