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IBM ECM vs OpenText Documentum Content Management vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.4%, up from 2.1% compared to the previous year. The mindshare of OpenText Documentum Content Management is 10.2%, down from 11.6% compared to the previous year. The mindshare of SharePoint is 15.0%, down from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
SharePoint15.0%
OpenText Documentum Content Management10.2%
IBM ECM2.4%
Other72.4%
Enterprise Content Management
 

Featured Reviews

Thinh Tran - PeerSpot reviewer
Has supported enterprise document storage but lacks cloud readiness and AI capabilities
The new version of IBM ECM is at the end of support, and we need to migrate to a new version to get open support. We need AI capabilities from IBM ECM for additional functionalities in the next release. Specifically, AI is needed for finding documents. The trend is moving toward AI, and for managing many documents effectively, we need AI capabilities. Currently, IBM ECM only handles physical files, not unstructured files. IBM needs to work alongside customers and share best practices for IBM ECM. Reading the IBM Redbook alone is not sufficient for the knowledge we need to build the best architecture for my company. IBM ECM needs to improve the cloud version, such as compatibility with Amazon Cloud, not only IBM Cloud, to make their product more competitive.
Salih çakır - PeerSpot reviewer
User-friendly content management but needs more customizations
We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…
Madhur D'silva - PeerSpot reviewer
Collaborative work benefits while user-friendliness challenges persist
The most valuable feature of SharePoint is its user interface, which is very easy to use. I do not have to be very technical to use it. Its rights management capabilities and ability to restrict access to certain people are also very useful. Furthermore, I can access SharePoint from any device, whether it is a phone or laptop, which is very convenient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"I am going to continue using it because it is a good product for enterprise document management."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The vertical scalability, as we can use it across some of our applications."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The stability is very good."
"The most valuable feature is that the documents are kept secure."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"OpenText Documentum has improved availability and performance in our organization."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"It is quite good."
"The most valuable feature of OpenText Documentum is the versioning."
"No code and low code, scalable, and stable collaboration platform. Straightforward to set up. Its support system is good and offers fast issue resolution."
"It offers ease of use, which is crucial."
"It keeps our company organized and everything is in one place."
"Removed the need of paper storage and people flow into the office."
"Information is much more readily available."
"What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps."
"Staff training is reduced because learning basic SharePoint is not as complicated as an EDRMS."
"The most valuable feature of SharePoint is its ease of use."
 

Cons

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would like to see seamless application integration."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"Currently, IBM ECM only handles physical files, not unstructured files."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"The user interface can be improved."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"OpenText Documentum needs to improve its support."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"The vertical application could be improved."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"SharePoint designer workflows can be buggy sometimes without any apparent reason."
"It will fully use your system resources."
"SharePoint sometimes cannot handle the amount of co-editing that we do."
"The initial setup process is not intuitive."
"Too many versions being released in a short time period. Too much time being devoted to migration planning."
"The workflow engine cannot support the business needs."
"I would like it to be more compliant with global regulations. There are certain features which could be included that currently are not there, such as compliance and record management capabilities."
"The product does not perform 100% when used outside of a Microsoft based browser, Chrome, Firefox, etc."
 

Pricing and Cost Advice

"Reach out to local IBM partners.​"
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"It is quite an expensive product."
"The product is expensive."
"The data classification and search elements are cheap."
"The pricing works for us."
"Licensing can be by server or by seat."
"It is very expensive.​"
"SharePoint is included with our Microsoft license."
"It is pretty reasonable. It is $5 per month per user. We have 12 users now, so it is about $60 per month."
"Any extended support from Microsoft is expensive."
"The pricing is competitive."
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Comparison Review

it_user8925 - PeerSpot reviewer
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Financial Services Firm
34%
Government
10%
Computer Software Company
8%
Outsourcing Company
5%
Financial Services Firm
16%
Government
12%
Computer Software Company
11%
Manufacturing Company
9%
Government
13%
Financial Services Firm
9%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Large Enterprise16
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business79
Midsize Enterprise37
Large Enterprise80
 

Questions from the Community

What do you like most about IBM ECM?
The tool is a very stable solution with high availability and no information leakage. It has built-in API integration...
What is your experience regarding pricing and costs for IBM ECM?
The product is expensive and has a perpetual license.
What needs improvement with IBM ECM?
The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNo...
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
What is your experience regarding pricing and costs for SharePoint?
As SharePoint is part of the Microsoft 365 suite, the pricing is acceptable.
What needs improvement with SharePoint?
Not with SharePoint specifically, but overall with the software or tools from Microsoft, I think there are areas that...
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: September 2025.
869,095 professionals have used our research since 2012.