Hyland OnBase vs OpenText AppWorks comparison

Hyland and OpenText are both solutions in the Business Process Management (BPM) category. Hyland is ranked #19 with an average rating of 7.7, while OpenText is ranked #20 with an average rating of 7.7. Hyland holds a 0.4% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

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231 Comparison Views

100% willing to recommend

OpenText AppWorks

Read 10 OpenText AppWorks reviews

361 Views
232 Comparison Views

100% willing to recommend

Hyland OnBase

OpenText AppWorks

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and OpenText AppWorks are enterprise content management solutions competing in business process optimization. Hyland OnBase is noted for its cost-effectiveness and support, while OpenText AppWorks is preferred for its advanced features.

Features: Hyland OnBase offers document management, workflow automation, and robust integration capabilities. OpenText AppWorks supports process automation, dynamic case management, and features extensive scalability and customization options.

Room for Improvement: Hyland OnBase could enhance its low-code environment, scalability, and flexibility for complex workflows. OpenText AppWorks might improve user interface efficiency, deployment complexity for non-technical users, and reduce its reliance on high customization that may increase costs.

Ease of Deployment and Customer Service: OpenText AppWorks benefits from a cloud-based model offering scalability and easy integration, complemented by extensive training resources. Hyland OnBase is known for its straightforward setup and responsive customer service assisting implementation.

Pricing and ROI: Hyland OnBase delivers lower setup costs and quicker ROI due to its aligned feature set. OpenText AppWorks requires a higher initial investment, justified by its advanced and customizable features that potentially balance costs over time.

To learn more, read our detailed Hyland OnBase vs. OpenText AppWorks Report (Updated: April 2025).

Buyer's Guide

Hyland OnBase vs. OpenText AppWorks

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (14th)

OpenText AppWorks

Ranking in Business Process Management (BPM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. The mindshare of OpenText AppWorks is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Its most valuable aspect is its flexibility"

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"I like the cloud and its integrability."

More Hyland OnBase pros

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"One of the most useful features is the code is customizable, we can make it our own."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"Its customer support is reliable and easy to approach."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

More OpenText AppWorks pros

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The application could potentially be more open-source, allowing integration with more solutions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

More Hyland OnBase cons

"AppWorks could be improved by including BPM simulation."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There is room for improvement in the pricing structure."

"The integration could improve."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

More OpenText AppWorks cons

Pricing and Cost Advice

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"There is a user-based perpetual license."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The price is on the higher side."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

11%

Insurance Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

April 2025

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Buyer's Guide

OpenText AppWorks

April 2025

Download OpenText AppWorks product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

Hyland OnBase vs. OpenText AppWorks

April 2025

Free Report: Hyland OnBase vs. OpenText AppWorks

Find out what your peers are saying about Hyland OnBase vs. OpenText AppWorks and other solutions. Updated: April 2025.

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