We performed a comparison between OpenText AppWorks and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."From a business perspective, the most valuable aspect lies in the optimization of processes."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"One of the most useful features is the code is customizable, we can make it our own."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"In ServiceNow, the best features are the reports. We have more options there."
"It is an absolutely scalable solution."
"This is a development platform that provides us with a strong database and a low code environment."
"The simplicity is great."
"Learning materials, such as online courses, are readily available."
"Now Platform's best features are collaboration, configurability, and customizability."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"AppWorks could be improved by including BPM simulation."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"There is room for improvement in the pricing structure."
"The crucial missing element is the archival function."
"The integration could improve."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"They should reduce the solution's cost and make it more affordable for buyers."
"The pricing model is complex and needs to be both lowered and simplified."
"The UI and mobile UI need to be improved."
"This platform is used more by large companies because it is a little bit expensive."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The UI is not intuitive."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 33 reviews. OpenText AppWorks is rated 7.8, while ServiceNow Now Platform is rated 8.4. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". OpenText AppWorks is most compared with Microsoft Power Apps, Appian, OutSystems, Mendix and Pega BPM, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, Appian, Mendix and Microsoft Azure App Service. See our OpenText AppWorks vs. ServiceNow Now Platform report.
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