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HPE OneView vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneView
Ranking in IT Infrastructure Monitoring
16th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
83
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of HPE OneView is 1.4%, down from 1.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Trevor Watkins - PeerSpot reviewer
Provides firmware compliance and the ability to connect to iPO
I've been involved in various upgrades. It's pretty easy to set up with vCenter. We just push out an appliance template in vCenter. We run ours on virtual servers. Deployment can be done by just one person. The number of people needed for maintenance will depend on your server inventory. If you have more than 100 servers, you will need three to five people. If you have 500 to 1,000 servers, you will need a team of 10 to 20 people.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best part is that you can integrate a two-way network. Earlier we could not manage the storage and ToR switch. Now we can create a LAN with our storage without any interface. In terms of switch management, it is now easy to understand the current configuration. It provides centralized management. It provides a single pane, and you can easily do all updates in one shot. It is a great product."
"We lose less time managing the machines."
"We could literally swap out a piece of hardware, slide one back into the chassis, and immediately - about three reboots later - it was identical. We didn't have to worry about configuring it, we didn't have to spend any time getting anything into place. It came back and it healed the environment almost immediately."
"​It is very stable. We have had no downtime nor issues in approximately a year. ​"
"Administration-wise it's going to be easier. More smooth and more flexible."
"​We cannot function without this solution. ​"
"The easy user interface was what I found most valuable in HPE OneView. For example, if I wanted to know the infrastructure status or I needed to send in any change commands, HPE OneView had simple buttons."
"​The stability is very good. I have never had an issue with it over the three years that I have been using it."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is flexible. You can tune it, more or less, as you want."
"It is easy to use and simple to learn."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
 

Cons

"Does not allow for switch configuration other than through OneView."
"The network configuration part of HPE OneView needs improvement. The solution has way too many features, and there's a need for proper configuration indicators to be put in place."
"The tool doesn't send automated alerts via email...We should be able to receive notification emails when a server or hardware issue arises, which would be helpful if someone is unavailable in the office."
"The interface is a bit bland. It does its job, but it could have a better interface."
"We've had issues, for example, with RAM."
"It needs more reporting capabilities."
"​Technical support is not very good. The engineers do not know a lot about the product​, even when asked simplistic questions."
"The logs are not proper."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"If you are new to using the solution, you will find the setup complex."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"The solution’s licensing cost could be improved."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
 

Pricing and Cost Advice

"I feel the product's price falls a bit on the higher side."
"HPE had some other solutions, but they were actually quite expensive to buy. So, when OneView came along, it was kind of reasonable in terms of price for licenses, etc."
"​I am happy with the price."
"Synergy does not require iLO licenses but servers and enclosures must be purchased."
"When it comes to the government, money is never an issue, so it was excellent in terms of the HPE OneView licensing cost. Hitachi was cheaper, but I'd rate HPE OneView cost-wise as eight out of ten."
"I think that the price of OneView is $500 USD per server, which is a little high."
"This license cost for OneView was $3,000 USD."
"The solution is free to use, but if you want the management aspect you require a virtual machine such as C7000 or Synergy which require licenses."
"It is expensive. It is around 10 Euros per server per month."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The price of ServiceNow IT Operations Management is expensive."
"The cost of ServiceNow is much higher."
"It has different subscription models."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HPE OneView?
The most valuable features of HPE OneView are environment monitoring, the ease of firmware upgrade, and the ability to manage all the servers and the infrastructure from one team.
What needs improvement with HPE OneView?
My main complaint is about the blades on the frames, which seem to have a lot of problems. We often have to call HPE for replacements, such as for memory. Constant issues arise, leading to frequent...
What is your primary use case for HPE OneView?
We use HPE OneView ( /products/hpe-oneview-reviews ) to manage our Synergy frames. We have multiple OneView environments, and we manage a lot of Synergy 12,000 series frames with Synergy 480 Gen10 ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

HP OneView
ServiceNow ITOM
 

Overview

 

Sample Customers

Asante, ITS Nordics, Columbus Communications, Mansfield Oil
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneView vs. ServiceNow IT Operations Management and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.