We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The best part is that you can integrate a two-way network. Earlier we could not manage the storage and ToR switch. Now we can create a LAN with our storage without any interface. In terms of switch management, it is now easy to understand the current configuration. It provides centralized management. It provides a single pane, and you can easily do all updates in one shot. It is a great product."
"Provides the strongest support for automation."
"The OneView Global Dashboard is very user-friendly and it can be used for monitoring the power consumption and temperature of the data center and racks."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It's easy to set up."
"Their Event Management is very good."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is easy to use and simple to learn."
"It is flexible. You can tune it, more or less, as you want."
"It would be better if we can add every HPE device to OneView, such as MSA, as well as the other servers like the DL server and ML server."
"They can improve reporting and provide more customized reports. Currently, reporting is a bit limited. It can be complex to learn and manage for beginners. Because of my experience, I find it comfortable to manage, which might not be the case with beginners. It would be good if they can make it a little bit easier to understand. They can provide a more graphical view of connectivity and other things. Their technical support can also be improved."
"Does not allow for switch configuration other than through OneView."
"The security policies could be increased."
"The setup and deployment could be simplified, and the pricing could improve."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
More ServiceNow IT Operations Management Pricing and Cost Advice →
HPE OneView is ranked 30th in IT Infrastructure Monitoring with 3 reviews while ServiceNow IT Operations Management is ranked 21st in IT Infrastructure Monitoring with 11 reviews. HPE OneView is rated 8.6, while ServiceNow IT Operations Management is rated 7.8. The top reviewer of HPE OneView writes "A highly stable and reliable solution for centralized management and monitoring". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". HPE OneView is most compared with Cisco Intersight, Zabbix, Dell CloudIQ, SolarWinds NPM and Splunk, whereas ServiceNow IT Operations Management is most compared with Datadog, BMC TrueSight Operations Management, Splunk IT Service Intelligence (ITSI), Moogsoft and VMware Aria Operations. See our HPE OneView vs. ServiceNow IT Operations Management report.
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