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HPE OneView vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed HPE OneView vs. ServiceNow IT Operations Management report (Updated: September 2022).
632,611 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The best part is that you can integrate a two-way network. Earlier we could not manage the storage and ToR switch. Now we can create a LAN with our storage without any interface. In terms of switch management, it is now easy to understand the current configuration. It provides centralized management. It provides a single pane, and you can easily do all updates in one shot. It is a great product.""Provides the strongest support for automation.""The OneView Global Dashboard is very user-friendly and it can be used for monitoring the power consumption and temperature of the data center and racks."

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"Has service mapping, impact management, metric intelligence and health of analytics.""The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore.""The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration.""It's easy to set up.""Their Event Management is very good.""The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.""It is easy to use and simple to learn.""It is flexible. You can tune it, more or less, as you want."

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Cons
"It would be better if we can add every HPE device to OneView, such as MSA, as well as the other servers like the DL server and ML server.""They can improve reporting and provide more customized reports. Currently, reporting is a bit limited. It can be complex to learn and manage for beginners. Because of my experience, I find it comfortable to manage, which might not be the case with beginners. It would be good if they can make it a little bit easier to understand. They can provide a more graphical view of connectivity and other things. Their technical support can also be improved.""Does not allow for switch configuration other than through OneView."

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"The security policies could be increased.""The setup and deployment could be simplified, and the pricing could improve.""The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster.""Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers.""The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.""At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM.""Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

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Pricing and Cost Advice
  • "I think that the price of OneView is $500 USD per server, which is a little high."
  • More HPE OneView Pricing and Cost Advice →

  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

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    632,611 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The best part is that you can integrate a two-way network. Earlier we could not manage the storage and ToR switch. Now we can create a LAN with our storage without any interface. In terms of… more »
    Top Answer:They can improve reporting and provide more customized reports. Currently, reporting is a bit limited. It can be complex to learn and manage for beginners. Because of my experience, I find it… more »
    Top Answer:OneView is a monitoring as well as a centralized management solution. We are using it for the virtual data center. We are using it for VMware hypervisors on top of the blades and HPE Synergy.
    Top Answer:The cost could be lower. For those customers who are already using ServiceNow for service management, for example, then it is just the license costs and no other cost is involved. In that way it is… more »
    Top Answer:Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers. That is one challenge we see. If Discovery, for example, could be… more »
    Ranking
    Views
    4,470
    Comparisons
    3,116
    Reviews
    3
    Average Words per Review
    437
    Rating
    8.7
    Views
    3,491
    Comparisons
    2,788
    Reviews
    9
    Average Words per Review
    504
    Rating
    7.5
    Comparisons
    Also Known As
    HP OneView
    ServiceNow ITOM
    Learn More
    Overview

    HPE OneView is your infrastructure automation engine to simplify operations, increasing the speed of IT delivery for new applications and services. Through software defined intelligence, HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisioning, updating, and integrating compute, storage, and networking infrastructure. Designed with a modern, standard-based API and supported by a large and growing partner ecosystem, HPE OneView also makes it easy to integrate powerful infrastructure automation into existing IT tools and processes. Take command with HPE OneView to deploy infrastructure faster, simplify operations and increase productivity.

    HPE OneView innovations provide you the industry’s best infrastructure management experience, simplifying operations for HPE BladeSystem, HPE ProLiant servers, 3PAR storage, HPE Networking and HPE ConvergedSystems.

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Offer
    Learn more about HPE OneView
    Learn more about ServiceNow IT Operations Management
    Sample Customers
    Asante, ITS Nordics, Columbus Communications, Mansfield Oil
    servicenow, TransAlta, NATS, Symantec
    Top Industries
    REVIEWERS
    Financial Services Firm24%
    Healthcare Company17%
    Retailer12%
    Insurance Company10%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider20%
    Financial Services Firm9%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company43%
    Manufacturing Company29%
    Consumer Goods Company14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm14%
    Comms Service Provider8%
    Energy/Utilities Company7%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise16%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise69%
    REVIEWERS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    Buyer's Guide
    HPE OneView vs. ServiceNow IT Operations Management
    September 2022
    Find out what your peers are saying about HPE OneView vs. ServiceNow IT Operations Management and other solutions. Updated: September 2022.
    632,611 professionals have used our research since 2012.

    HPE OneView is ranked 30th in IT Infrastructure Monitoring with 3 reviews while ServiceNow IT Operations Management is ranked 21st in IT Infrastructure Monitoring with 11 reviews. HPE OneView is rated 8.6, while ServiceNow IT Operations Management is rated 7.8. The top reviewer of HPE OneView writes "A highly stable and reliable solution for centralized management and monitoring". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". HPE OneView is most compared with Cisco Intersight, Zabbix, Dell CloudIQ, SolarWinds NPM and Splunk, whereas ServiceNow IT Operations Management is most compared with Datadog, BMC TrueSight Operations Management, Splunk IT Service Intelligence (ITSI), Moogsoft and VMware Aria Operations. See our HPE OneView vs. ServiceNow IT Operations Management report.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.