HPE OneView and ServiceNow IT Operations Management compete in IT infrastructure management. HPE OneView appears to have a slight advantage due to its effective automation and integration with HPE hardware, despite some weaknesses in monitoring non-HPE equipment.
Features: HPE OneView focuses on automation and centralized management, simplifying IT operations. Users find it effective in handling both new and legacy environments, performing tasks like VLAN addition and firmware updates efficiently. Its integration with HPE hardware provides robust management capabilities across servers, storage, and networks. ServiceNow IT Operations Management is noted for its comprehensive monitoring and reporting capabilities over various IT environments. Users appreciate its ease of use and straightforward integration with other ServiceNow systems, driving significant process automation and efficiency.
Room for Improvement: HPE OneView could benefit from enhanced cloud integration and monitoring for non-HPE equipment, in addition to improved support for older systems. Users also suggest better customization for monitoring and report generation. ServiceNow IT Operations Management might improve by expanding its range of discovery patterns and monitoring capabilities. Users also seek competitive pricing and better licensing clarity, alongside enhanced integration with third-party tools and improved AI and ML features.
Ease of Deployment and Customer Service: HPE OneView is primarily for on-premises deployment with varied user feedback on technical support, ranging from responsive to less knowledgeable. ServiceNow IT Operations Management supports flexible deployment across public, private, and hybrid clouds. While deployment support is usually positive, there's room to improve in swiftly resolving complex issues.
Pricing and ROI: HPE OneView is viewed as cost-effective, with a free version and additional costs for certain licensing options. Users note significant ROI through time savings in hardware management. ServiceNow IT Operations Management is regarded as expensive, though its extensive features often justify the cost, especially when integrated with other ServiceNow modules. Despite the higher price, some users see long-term value in enterprise service management.
It reduced staffing needs from four full-time staff to fewer due to automation.
The customer service and support have been responsive.
I would give the quality of HPE OneView's technical support an eight out of ten rating, indicating good customer service and support in my opinion.
The technical support for HPE OneView rates as an 8 on a scale from 1 to 10, where 1 is the worst and 10 is the best.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
HPE OneView is highly scalable, especially useful for organizations with large infrastructures.
HPE OneView is a scalable solution since you can integrate any number of servers based on your license.
Scalability is fine as we can add Synergy frames and extend many frames as needed.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
The stability of the blades is concerning; we have frequent issues with blades having memory or power issues.
HPE OneView is a stable solution that works efficiently.
It supports unified monitoring effectively but may have areas for enhancement.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
The upgrade process is lengthy, requiring careful planning as we cannot match ESXi versions without aligning OneView first, leading to delays.
I believe the prices of HPE OneView should be reduced, as it is quite expensive.
From the dashboard and reporting perspective, HPE OneView could be improved by having multiple modules rather than just a single customization option.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
Customers need to pay a substantial amount for the licenses, especially when monitoring a large number of servers and storages.
Our main concern is managing expenses related to the VMware licensing model which affects blade usage.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
I can monitor everything in one view, which has significantly improved operational efficiency for us.
The ease of management with HPE OneView is excellent.
One of the best features of HPE OneView is that you get a complete architecture with a single click.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| HPE OneView | 1.3% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 15 |
| Large Enterprise | 51 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
HPE OneView is your infrastructure automation engine to simplify operations, increasing the speed of IT delivery for new applications and services. Through software defined intelligence, HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisioning, updating, and integrating compute, storage, and networking infrastructure. Designed with a modern, standard-based API and supported by a large and growing partner ecosystem, HPE OneView also makes it easy to integrate powerful infrastructure automation into existing IT tools and processes. Take command with HPE OneView to deploy infrastructure faster, simplify operations and increase productivity.
HPE OneView innovations provide you the industry’s best infrastructure management experience, simplifying operations for HPE BladeSystem, HPE ProLiant servers, 3PAR storage, HPE Networking and HPE ConvergedSystems.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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