We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It monitors all our servers, and if there is any problem it straight away sends us an alert. If It's a faulty component, we can see it from there. It sends an alert."
"Just the ability to provision the servers with storage and network everything within one interface, not having to go into multiple interfaces to provision those pieces."
"The solution's initial setup process was easy...The technical support is good...It is a stable product, and we will use it for a long time."
"We have the dashboard up on a big screen, and you can actually see when things go wrong or if there are any faults with any of the servers. The backup is automated as well, so the appliance is quite good."
"Firmware compliance is one of the most valuable features."
"The hypervisor and cluster profiles make it easy to integrate with VMware."
"Easy to see if all my servers are on correct firmware levels, with SPP packaging."
"If you have a lot of devices, like we do, then you have to have one single pane of view, otherwise we lose too much time. So, we needed this type of solution."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"I like the solution due to the fact that it's scalable."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The scalability of ServiceNow is good."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I like the tool's discovery feature."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Integration could be improved. Sometimes OneView doesn't identify physical hardware."
"We've had a few issues. We just upgraded to the 3.9.0 version. We think that now that we are on that version, hopefully a lot of those things are going to go away for us."
"Technical support is not very good. The engineers do not know a lot about the product, even when asked simplistic questions."
"HPE OneView should be able to cover more device models apart from ProLiant and Synergy."
"I have to chop it up into smaller parts, because I have an installation in Europe and it covers the whole world. That is not so good. They need to be more localized, so I am going to chop it up into smaller bits."
"The tool doesn't send automated alerts via email...We should be able to receive notification emails when a server or hardware issue arises, which would be helpful if someone is unavailable in the office."
"I would like to see them expand into other cloud platforms, non-HPE platforms."
"Does not allow for switch configuration other than through OneView."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"If you are new to using the solution, you will find the setup complex."
"There is room for improvement in the stability of ServiceNow."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The tool can be improved by including more detailed information to assist new users."
"The security policies could be increased."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
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HPE OneView is ranked 17th in IT Infrastructure Monitoring with 80 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. HPE OneView is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE OneView writes "Provides firmware compliance and the ability to connect to iPO". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE OneView is most compared with Cisco Intersight, Dell CloudIQ, Zabbix, SolarWinds NPM and PRTG Network Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus. See our HPE OneView vs. ServiceNow IT Operations Management report.
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