We performed a comparison between Hornbill Systems Supportworks and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The most valuable feature is the distribution module."
"The product is quite flexible."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"A high level of ERP can be handled in IFS."
"The solution overall is very versatile and flexible, especially compared to other products."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"Customization needs to be improved."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"Technical support could be improved."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"The solution needs to improve its documentation and user-friendliness."
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Hornbill Systems Supportworks is ranked 35th in Help Desk Software while IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews. Hornbill Systems Supportworks is rated 7.0, while IFS Cloud Platform is rated 7.8. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". Hornbill Systems Supportworks is most compared with ServiceNow, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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