Try our new research platform with insights from 80,000+ expert users

HCL Domino vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Opinions on HCL Domino ROI vary, with some reporting positive returns and operational benefits, despite initial deployment challenges.
Sentiment score
6.9
Salesforce Platform enhances efficiency, increases revenue, reduces time on data management, and improves sales effectiveness for companies.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Independent Business Consultant at Freelance
 

Customer Service

Sentiment score
7.0
HCL Domino customer support is generally positive, praised for promptness and helpfulness, yet some find it complex and unfriendly.
Sentiment score
6.7
Salesforce Platform customer service is generally satisfactory, though response time and quality vary among users, with some relying on external support.
 

Scalability Issues

Sentiment score
7.2
HCL Domino offers effective scalability for many, but faces challenges with large databases affecting reliability for some users.
Sentiment score
7.7
Salesforce Platform scales effectively for varying user counts and business needs, supporting customization with manageable challenges.
Salesforce's scalability was not a problem.
Independent Business Consultant at Freelance
We are using it globally in thirty countries.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
Salesforce Platform is absolutely scalable for us.
Director at GenRocket
 

Stability Issues

Sentiment score
8.1
HCL Domino is praised for its stability and reliability, though some report performance declines with larger databases.
Sentiment score
8.0
Salesforce Platform is stable and reliable, with occasional slowness, minimal issues, and excellent communication for maintenance downtime.
We have never had any problems with it.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Independent Business Consultant at Freelance
Sometimes the system is stuck when many users are using it.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees
 

Room For Improvement

HCL Domino requires improved integration, updated interface, better performance, enhanced scalability, security, and support for modern technologies.
Salesforce Platform requires improvements in reporting, integration, user interface, pricing, and smoother transition between Classic and Lightning.
In-line editing of documents and a document viewer are functionalities that would be beneficial.
SME at a tech services company with 1-10 employees
Using AI extensively to make the platform easier to use would also be beneficial.
Director at GenRocket
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Account Manager at Red Hat
AI should pick up and send us a reminder from the notes.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
 

Setup Cost

HCL Domino pricing is seen as high, $100/user annually, affecting smaller enterprises' decisions against competitors like Microsoft Exchange.
Salesforce Platform is costly for smaller clients but offers value through comprehensive features, yet alternatives may provide better ROI.
The Notes client is very expensive, costing around $105 per client.
SME at a tech services company with 1-10 employees
Salesforce Platform may be on the expensive side.
Director at GenRocket
 

Valuable Features

HCL Domino offers strong security, seamless integration, cross-platform versatility, robust encryption, and efficient storage with DAOS for comprehensive application support.
Salesforce Platform provides customizable, scalable CRM solutions with robust integrations, automation, reporting, and a user-friendly interface for efficient data management.
Its hybrid nature allows the use of both web-based applications and Notes client-based applications.
SME at a tech services company with 1-10 employees
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees
It serves as a central repository, and it's an automation tool for our sales team.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
Director at GenRocket
 

Categories and Ranking

HCL Domino
Ranking in Rapid Application Development Software
17th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Salesforce Platform
Ranking in Rapid Application Development Software
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
96
Ranking in other categories
PaaS Clouds (9th), Mobile Development Platforms (3rd), Low-Code Development Platforms (6th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (12th)
 

Mindshare comparison

As of December 2025, in the Rapid Application Development Software category, the mindshare of HCL Domino is 0.8%, up from 0.4% compared to the previous year. The mindshare of Salesforce Platform is 5.4%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Salesforce Platform5.4%
HCL Domino0.8%
Other93.8%
Rapid Application Development Software
 

Featured Reviews

PB
Architect at a tech consulting company with 501-1,000 employees
Experience complete control and security in managing sensitive information and internal applications
One challenge I faced with HCL Domino was fully understanding its capabilities because initial use may lead to misconceptions based on simpler platforms. Exploring and comprehending what is possible takes time and effort, as understanding the full range of functionalities requires a mindset shift to leverage the platform's capabilities effectively. I believe HCL Domino is on a good improvement path, although a limitation is the lack of many service providers offering the platform, making initial setup more time-consuming for organizations without the expertise. If there were more subscription-based service providers available, it could enhance usability significantly, especially for organizations lacking the resources to install and configure systems.
Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
879,259 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Government
10%
Manufacturing Company
9%
Construction Company
7%
Financial Services Firm
11%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise3
Large Enterprise2
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise26
Large Enterprise38
 

Questions from the Community

What do you like most about HCL Domino?
The most valuable features of the solution are security and integration.
What is your experience regarding pricing and costs for HCL Domino?
The Notes client is very expensive, costing around $105 per client. Overall, HCL Domino is a costly product.
What needs improvement with HCL Domino?
One challenge I faced with HCL Domino was fully understanding its capabilities because initial use may lead to misconceptions based on simpler platforms. Exploring and comprehending what is possibl...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

IBM Lotus Domino, Lotus Domino
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
ADP
Find out what your peers are saying about HCL Domino vs. Salesforce Platform and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.