Try our new research platform with insights from 80,000+ expert users

Genesys Cloud CX vs parcelLab comparison

Genesys and parcelLab are both solutions in the Customer Experience Management category. Genesys is ranked #5 with an average rating of 8.6, while parcelLab is ranked #61. Genesys holds a 6.6% mindshare in CEM, compared to parcelLab’s 0.3% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Genesys Cloud CX
Read 12 Genesys Cloud CX reviews
  • 248 Views
  • 195 Comparison Views
100% willing to recommend
parcelLab
  • 37 Views
  • 10 Comparison Views
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Genesys Cloud CX and parcelLab based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Customer Experience Management Report (Updated: May 2025).
Buyer's Guide
Customer Experience Management
May 2025
Download the complete report
Helped 852,764 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys Cloud CX
Ranking in Customer Experience Management
5th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
Contact Center Platforms (3rd), Workforce Engagement Management (1st), Contact Center as a Service (CCaaS) (3rd)
parcelLab
Ranking in Customer Experience Management
61st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of Genesys Cloud CX is 6.6%, up from 4.5% compared to the previous year. The mindshare of parcelLab is 0.3%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

AB370 - PeerSpot reviewer
Enhanced customer interaction with integrated CTI improves service operations
We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…
Read full review
Use parcelLab?
Share your opinion
report
See which vendors are best for you
Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
See recommendations
852,764 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
15%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
See all answers
What do you like most about Genesys Cloud?
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
See all answers
What is your experience regarding pricing and costs for Genesys Cloud?
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
See all answers
Ask a question
Earn 20 points
 

Comparisons

Amazon Connect vs Genesys Cloud CX Logo
Amazon Connect vs Genesys Cloud CX
Compared 14% of the time
NICE CXone vs Genesys Cloud CX Logo
NICE CXone vs Genesys Cloud CX
Compared 7% of the time
Genesys PureConnect vs Genesys Cloud CX Logo
Genesys PureConnect vs Genesys Cloud CX
Compared 7% of the time
Cisco Webex Contact Center vs Genesys Cloud CX Logo
Cisco Webex Contact Center vs Genesys Cloud CX
Compared 6% of the time
Microsoft Dynamics CRM vs Genesys Cloud CX Logo
Microsoft Dynamics CRM vs Genesys Cloud CX
Compared 6% of the time
More Genesys Cloud CX Competitors
No data available
 

Product Reports

Buyer's Guide
Genesys Cloud CX
May 2025
Genesys Cloud CX reportDownload Genesys Cloud CX product report
Buyer's Guide
Customer Experience Management
May 2025
parcelLab reportDownload parcelLab product report
 

Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
No data available
 

Overview

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys

parcelLab is a data-driven customer experience software that enables users to provide their customers with the best experience in order to enhance the growth of the business. ... The software allows its users to determine the types of notifications sent to their customers irrespective of the quantity of shipping.

parcelLab
 

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Information Not Available
Buyer's Guide
Customer Experience Management
May 2025
Download Free Report
Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management. Updated: May 2025.
DOWNLOAD NOW
852,764 professionals have used our research since 2012.
See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.