Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
- ITIL-aligned processes
- Intelligent AI/ML capabilities
- Advanced CSAT
- Extensible platform
- Self-service portal
- Smart automations
- Service catalog
- Effective monitoring and alerting
- Out-of-box analytics
- Mobile app
- Marketplace apps
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
-
Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
-
Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
-
Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
-
Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
-
Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
-
Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.
Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.
What are the valuable features of Stat for Oracle E-Business Suite?
- Change Management: Streamlines the tracking and implementation of changes to reduce errors.
- Version Control: Manages multiple versions of configurations for better tracking.
- Reporting: Offers detailed analytics for informed decision-making.
- Audit Capabilities: Ensures compliance through comprehensive audit trails.
- Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.
What benefits can users expect when using Stat for Oracle E-Business Suite?
- Increased Efficiency: Minimizes manual intervention with automated processes.
- Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
- Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
- Cost Savings: Automates tasks, reducing the need for extensive manual labor.
Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.
