Freshservice vs Spacelift comparison

Read 5 Spacelift reviews

605 Views
490 Comparison Views

100% willing to recommend

Freshservice

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

Freshservice and Spacelift compete in IT and infrastructure management, each bringing specialized features to their respective domains. Freshservice appears to have an edge in IT service management due to its comprehensive incident and asset management capabilities, while Spacelift holds an advantage in CI/CD operations through its infrastructure deployment and policy compliance features.

Features: Freshservice is notable for incident management, advanced automation in handling tickets, and strong asset management abilities. Its platform integrates easily with third-party applications and supports seamless workflows, enhancing user experience. Spacelift offers Drift Detection and policy compliance enhancements, with seamless integration capabilities, especially with Terraform. Its modern infrastructure deployment is distinguished by efficient AWS account management and agile CI/CD operations.

Room for Improvement: Freshservice faces challenges in network discovery and precision in asset management, with restricted project management reporting and customization options. Enhancements in ticket routing and client management database reporting are needed. Spacelift users require more features for complex deployments, an enhanced notification system, and better IAM role management processes in AWS accounts.

Ease of Deployment and Customer Service: Freshservice is versatile, supporting public, private, and on-premises deployments. While some users value its responsive customer service, others find communication and resolution lacking. Spacelift offers similar deployment flexibility, though some users have experienced delays in support responses, necessitating improvements in service promptness.

Pricing and ROI: Freshservice's pricing is flexible and competitive in the European and US markets but perceived as steep in Latin America. It delivers strong ROI through efficient asset management. Spacelift is considered expensive, yet it offsets costs with advanced functionality and potential savings against alternatives like Terraform Enterprise, providing discernible ROI despite its higher price.

To learn more, read our detailed Freshservice vs. Spacelift Report (Updated: December 2025).

Freshservice vs. Spacelift

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (9th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

Spacelift

Ranking in Cloud Management

20th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

AI Software Development (18th)

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. The mindshare of Spacelift is 1.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
Freshservice	0.5%
Spacelift	1.2%
Other	98.3%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Sudheer Kumar Jamjam

Technical Lead Cloud DevOps Engineer at Deloitte

Everything can be visibly managed, scheduling and state management features are pretty good

We've integrated it with source control management tools like GitLab and Bitbucket. The scheduling and state management features are pretty good using Spacelift. It integrates with tools like Terraform and Kubernetes for policies, but we haven't worked on the compliance part. Spacelift streamlines collaboration among our development and operations teams. We use it for CI/CD as well. It can handle automation strategies. Whenever you put your YAML files and integrate them with Spacelift, it will scan the code and show where you need to make changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"We have definitely seen a return on investment based on the use cases we have implemented."

"We use the ticketing system primarily, which is very easy to use for all users."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"Depending on the size of your organization, is pretty standard and useful."

"With Freshservice in place, we have reversed the trend of creating tickets."

"Ability to scan barcodes and a great search feature."

More Freshservice pros

"I appreciate that I just have to connect to my AWS account with my credentials, and Spacelift handles the rest."

"One key feature is the Spacelift policies, which we can attach to deployments to ensure compliance with our standards."

"Knowing the HashiCorp Configuration Language (HCL) makes it easier to use without issues."

"Spacelift is like an extension of Terraform, where everything can be visibly managed."

"A valuable feature of Spacelift is that you can attach labels, and it is a modernized tool for infrastructure deployments. It is pull request-based, and you can see all the Terraform plan and apply logs on the pull request itself, which is not available across any other CI/CD tools."

Cons

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"I experienced some delay in response time for non-function critical queries."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"We'd like better integration with other products."

"Not integrated with Google."

More Freshservice cons

"Synchronization can be difficult when using older and newer versions with Kubernetes and HashiCorp."

"In the free version, there's no straightforward way to be notified once a deployment is finished."

"If you are a small enterprise organization, below 500 people, I would not recommend it."

"The self-hosted version does not have a lot of features compared to the SaaS version, such as cloud integrations for Azure and GCP."

"Spacelift currently lacks features that can help with complex type deployments and coordination for major deployments."

Pricing and Cost Advice

"The price of Freshservice could improve, it is expensive."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The solution has an annual licensing model."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Freshservice price is competitive, it is not more than other solutions on the market."

"Our licensing fee for Freshservice is $2,500 a year."

More Freshservice pricing and cost advice

"It is a bit expensive product."

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.

See recommendations

881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

What needs improvement with Freshservice?

What is your experience regarding pricing and costs for Spacelift?

I've never checked the pricing because I enjoy using it for free. Besides the notification feature, I haven't needed any paid features.

What needs improvement with Spacelift?

There are a few areas for improvement. For instance, getting notification webhooks is not easy. In the free version, there's no straightforward way to be notified once a deployment is finished. Spa...

What is your primary use case for Spacelift?

I use Spacelift to deploy my applications, particularly AWS applications and infrastructure to my personal AWS account.

ServiceNow vs Freshservice

Comparisons

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

env zero vs Spacelift

Compared 50% of the time

Scalr vs Spacelift

Compared 32% of the time

HPE OneSphere vs Spacelift

Compared 9% of the time

Morpheus vs Spacelift

Compared 9% of the time

More Spacelift Competitors

Product Reports

Download Freshservice product report

Freshservice

January 2026

Download Spacelift product report

January 2026

Also Known As

Flint

No data available

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Spacelift provides a sophisticated infrastructure management platform with key features such as Drift Detection and Terraform integration, simplifying complex deployments and enhancing user workflows through an intuitive interface.

Spacelift excels in modernizing infrastructure management by integrating smoothly with Terraform, using a pull request-based approach for visibility into logs. It automates change detection using GitOps from GitHub and supports AWS connectivity with credential management. Despite its strengths, some users find room for improvement in supporting smaller enterprises and offering more seamless cloud integrations with self-hosted versions. Handling of HashiCorp Vault secrets and cumbersome notification webhooks may require additional setup effort.

What are the most valuable features?

Drift Detection: Ensures user edits are managed effectively, reducing configuration discrepancies.
Terraform Integration: Seamless compatibility with Terraform for robust infrastructure management.
GitOps: Automates change detection from GitHub, ensuring efficient workflows.
Compliance Policies: Helps maintain infrastructure within regulatory guidelines.
Stack Execution: Enables runs with label attachments for organized operations.

What benefits or ROI can users expect?

Improved Deployment Control: Default plan prompts support structured and controlled deployments.
Streamlined Terraform Management: Enhanced visibility into logs aids in transparent and efficient operations.
Efficient AWS Interactions: Credential management simplifies connections, making operations more fluid.
Dynamic Infrastructure Handling: Supports significant projects by replacing tools like Terraform Enterprise.

In specific industries, Spacelift is primarily utilized for infrastructure management and deployment across platforms like AWS, Azure, and GCP. In banking architecture, it replaces Terraform Enterprise, ensuring secure and efficient operations. Projects like Google Fiber benefit from its capability to import and manage data effectively, engaging users with HashiCorp Language and GitHub for CI/CD integration.

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Information Not Available