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Freshservice vs HPE OneSphere comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Freshservice
Ranking in Cloud Management
15th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (7th), Project Management Software (11th), IT Asset Management (7th), IT Service Management (ITSM) (5th)
HPE OneSphere
Ranking in Cloud Management
43rd
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of Freshservice is 0.4%, up from 0.2% compared to the previous year. The mindshare of HPE OneSphere is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
it_user781113 - PeerSpot reviewer
Worked right the first time out-of-the-box; we were provisioning to AWS within 10 minutes
Ironically, most of the features that we might have wanted to see were already introduced in the product announcement today, from what we saw in the beta, which was kind of cool. You can't come to market unless you have Azure support, and Azure was all over every slide we saw, so that was pretty cool. A couple of things that I did see, there are a couple of security features that need to be enhanced. It is way too easy to provision a VM onto a public cloud, wide open to everybody. So, there are a couple of issues there. We are obviously going to talk with the product teams and the architects about some of those things; a handful of things here and there. Most of the things we were looking for were already included. Things that we had requested a month ago, we are now seeing them here: Azure Stack integration and the OneView integration. These were the things we were saying, "Hey, if these were there, it would be really cool. We could use this." All of a sudden, "Oh hey, guess what is going to be at launch?" I am very eager to get my hands on the next version of this product, and to see what may or may not be missing.
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Top Industries

By visitors reading reviews
Computer Software Company
22%
Educational Organization
8%
Financial Services Firm
6%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
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Comparisons

No data available
 

Also Known As

Flint
No data available
 

Overview

 

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Land O’Lakes
Find out what your peers are saying about Freshservice vs. HPE OneSphere and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.