Fortra&#39;s Intermapper vs NinjaOne comparison

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Fortra's Intermapper

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Executive SummaryUpdated on Oct 10, 2024

Fortra's Intermapper and NinjaOne compete in network management and monitoring. NinjaOne may have the upper hand with its integration and customer satisfaction.

Features: Fortra's Intermapper provides real-time network mapping, SNMP-based monitoring, and detailed network performance insights. NinjaOne offers comprehensive remote management, automation capabilities, and asset management tools that optimize IT operations.

Room for Improvement: Fortra's Intermapper can improve in scalability, user interface design, and integration capabilities. NinjaOne could enhance its reporting features, expand its SNMP monitoring support, and reduce its learning curve for new users.

Ease of Deployment and Customer Service: Fortra's Intermapper requires a dedicated setup and relies on community forums and documentation for support. NinjaOne offers a streamlined cloud-based deployment and efficient customer support, providing quicker implementation and expert-backed assistance.

Pricing and ROI: Fortra's Intermapper has a lower initial cost, ideal for cost-effective monitoring tools, but scalability challenges can limit ROI. NinjaOne requires a higher initial investment but delivers strong long-term ROI through extensive features and adaptability for various IT management needs.

To learn more, read our detailed Fortra's Intermapper vs. NinjaOne Report (Updated: March 2026).

Fortra's Intermapper vs. NinjaOne

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Helped 885,376 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

81st

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Network Monitoring Software

21st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (9th), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (10th), Vulnerability Management (27th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), MSP Backup (1st), Unified Endpoint Management (UEM) (7th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.5%, up from 0.3% compared to the previous year. The mindshare of NinjaOne is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.0%
Fortra's Intermapper	0.5%
Other	98.5%

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The graphical alerting with the ability to obtain a quick overview of a monitored device is my favorite feature."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"Right now, it is really a combination of network topology, network monitoring, and network analyzing, so, in my opinion, it is awesome."

"It's all today portal-based which is a good feature for us."

"Put Intermapper in as your base to start from, hands-down."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"The solution has a couple of features which are really interesting; it's not a fancy or expensive solution but we wanted to have a cost effective one and it's doing its job pretty well."

"It just works as advertised and serves the purpose for which we got it."

"Good at managing updates and for remote support."

"If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice."

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The installation is easy, it only took two minutes."

"The tool's most valuable feature is third-party application updates."

More NinjaOne pros

Cons

"I have seen instances where Intermapper does not seem to recover from network changes."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"I'd love to see more of the network management side of it coming back into it."

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"Customer support is active and proactive, but not reachable 24/7, which is an issue."

"The NinjaOne distribution server is highly dependent on an active directory."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"Lacks sufficient integrations with other PSAs."

"The graphical user interface could be improved."

"I would like to see more scripts for PowerShell commands."

"The one feature that I believe needs improvement is the software patching."

More NinjaOne cons

Pricing and Cost Advice

Information not available

"We got a pretty good deal. It was fairly affordable."

"NinjaRMM uses a subscription model."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"Its pricing is great."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We currently pay $1.20 per device on a monthly basis."

"The pricing is reasonable and cheaper than ConnectWise."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

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885,376 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

19%

Construction Company

University

Recreational Facilities/Services Company

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

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What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...

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Comparisons

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Compared 22% of the time

ConnectWise RMM vs Fortra's Intermapper

Compared 17% of the time

Nmap vs Fortra's Intermapper

Compared 13% of the time

Zabbix vs Fortra's Intermapper

Compared 7% of the time

SolarWinds NPM vs Fortra's Intermapper

Compared 6% of the time

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N-able N-central vs NinjaOne

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Tanium vs NinjaOne

Compared 4% of the time

Atera vs NinjaOne

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Product Reports

Network Monitoring Software

Download Fortra's Intermapper product report

Download NinjaOne product report

Also Known As

HelpSystems Intermapper

No data available

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Status Pros, Mitchell and Company

Fortra's Intermapper vs. NinjaOne