Fortra's Intermapper vs NinjaOne comparison

Fortra and NinjaOne are both solutions in the Network Monitoring Software category. Fortra is ranked #84, while NinjaOne is ranked #32 with an average rating of 7.7. Fortra holds a 0.3% mindshare in NMS, compared to NinjaOne’s 0.4% mindshare. Additionally, 100% of Fortra users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

Fortra's Intermapper

Read 4 Fortra's Intermapper reviews

481 Views
438 Comparison Views

100% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

6,537 Views
588 Comparison Views

94% willing to recommend

Fortra's Intermapper

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Fortra's Intermapper and NinjaOne compete in network management and monitoring. NinjaOne may have the upper hand with its integration and customer satisfaction.

Features: Fortra's Intermapper provides real-time network mapping, SNMP-based monitoring, and detailed network performance insights. NinjaOne offers comprehensive remote management, automation capabilities, and asset management tools that optimize IT operations.

Room for Improvement: Fortra's Intermapper can improve in scalability, user interface design, and integration capabilities. NinjaOne could enhance its reporting features, expand its SNMP monitoring support, and reduce its learning curve for new users.

Ease of Deployment and Customer Service: Fortra's Intermapper requires a dedicated setup and relies on community forums and documentation for support. NinjaOne offers a streamlined cloud-based deployment and efficient customer support, providing quicker implementation and expert-backed assistance.

Pricing and ROI: Fortra's Intermapper has a lower initial cost, ideal for cost-effective monitoring tools, but scalability challenges can limit ROI. NinjaOne requires a higher initial investment but delivers strong long-term ROI through extensive features and adaptability for various IT management needs.

To learn more, read our detailed Fortra's Intermapper vs. NinjaOne Report (Updated: July 2025).

Buyer's Guide

Fortra's Intermapper vs. NinjaOne

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

84th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in Network Monitoring Software

32nd

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.3%, up from 0.1% compared to the previous year. The mindshare of NinjaOne is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"It's all today portal-based which is a good feature for us."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne is a great product. It is working and it is always developing."

"NinjaOne's best feature is its monitoring."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"It just works as advertised and serves the purpose for which we got it."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

More NinjaOne pros

Cons

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"The ticketing system in NinjaOne is not the best."

"The network monitoring needs to be improved."

"I would like to see more scripts for PowerShell commands."

"NinjaOne's pricing and user interface needs improvement."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

More NinjaOne cons

Pricing and Cost Advice

Information not available

"The pricing is reasonable and cheaper than ConnectWise."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We got a pretty good deal. It was fairly affordable."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

21%

Government

19%

University

Recreational Facilities/Services Company

Computer Software Company

13%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Earn 20 points

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

Buyer's Guide

Network Monitoring Software

August 2025

Download Fortra's Intermapper product report

Buyer's Guide

NinjaOne

August 2025

Download NinjaOne product report

Also Known As

HelpSystems Intermapper

No data available

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Status Pros, Mitchell and Company

Buyer's Guide

Fortra's Intermapper vs. NinjaOne

July 2025

Free Report: Fortra's Intermapper vs. NinjaOne

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