Fortra's Intermapper vs Zabbix comparison

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"It's all today portal-based which is a good feature for us."

"SNMP monitoring, source discovery, and alert triggering are most valuable."

"The initial setup was not complex."

"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."

"Zabbix is an excellent performance monitoring tool."

"The pricing of the product is reasonable."

"The integration capabilities and APIs are the best part."

"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."

"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"I would like for this solution to be more cloud-friendly."

"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."

"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."

"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."

"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

"They should open an SSH session from the web interface."

"The initial setup could be complex if you don't have templates. If creating templates from scratch, it's quite difficult, but if you are using already pre-created templates and setups for your needs, it looks very good."

"The only issue we have had with Zabbix is when we decided to make an update or upgrade."

"I use the tool's free version."

"There are no licenses."

"The tool's licensing is good."

"We purchased Zabbix for a good price, including support"

"It's an open-source solution that can be used free of charge."

"It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."

"It is worth every cent to pay or even study to do your own installation."

"Zabbix and Grafana are both open source products, we only needed to go to their website and download the application and we began to use them. The solutions are free."