Fortra's Intermapper vs Zabbix comparison

"It's all today portal-based which is a good feature for us."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction."

"We like the user-interface for this solution, which makes it an easy to use tool."

"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."

"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."

"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."

"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."

"The most valuable function for me is the auto-discovery of interfaces in devices. When you integrate devices into the tool, it automatically finds the interfaces, which is very helpful for my job. Integration and configuration run smoothly in my experience with Juniper and Aruba devices."

"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."

"An area for improvement would be the ease of doing aggregation from the value or different devices."

"The only issue we have had with Zabbix is when we decided to make an update or upgrade."

"The integration of the product is not so easy, especially when it comes to the application database."

"The networking monitor is not too easy to work with."

"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

"Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."

"Zabbix is a free solution but the support contact costs money."

"It’s free of cost."

"Its licensing is fair. It seems to be much cheaper than others."

"Zabbix is free but if you use it in production then you have to pay for it."

"It is reasonable."

"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."

"This is an open-source solution that can be used free of charge."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."