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Fathom vs Gong comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fathom
Ranking in Conversation Intelligence Software
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Gong
Ranking in Conversation Intelligence Software
2nd
Average Rating
9.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

FG
Centralized communication improves efficiency and training effectiveness with AI-powered insights
Gong records all our calls, giving us feedback and creating a central platform for communication within our company. It's powerful for sales training and providing resources to our customers. Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores. It also transcribes calls, allowing us to search transcripts with AI for insights about the account, including sentiment in calls and emails, without relying solely on my notes. This centralization makes Gong a great tool.
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855,156 professionals have used our research since 2012.
 

Questions from the Community

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What needs improvement with Gong?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summ...
What is your primary use case for Gong?
My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
What advice do you have for others considering Gong?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recordin...
 

Comparisons

 

Overview

Find out what your peers are saying about Gong vs. Salesforce Sales Cloud and other solutions. Updated: April 2025.
855,156 professionals have used our research since 2012.