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Gong vs Read AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gong
Ranking in Conversation Intelligence Software
1st
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
AI Customer Experience Personalization (11th), AI Sales & Marketing (4th)
Read AI
Ranking in Conversation Intelligence Software
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Speech-To-Text Services (12th)
 

Mindshare comparison

As of December 2025, in the Conversation Intelligence Software category, the mindshare of Gong is 17.4%, down from 37.0% compared to the previous year. The mindshare of Read AI is 16.9%, down from 45.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Conversation Intelligence Software Market Share Distribution
ProductMarket Share (%)
Gong17.4%
Read AI16.9%
Other65.7%
Conversation Intelligence Software
 

Featured Reviews

 Ayelet Wexler - PeerSpot reviewer
CSM at PeerSpot
Recording and reviewing customer calls has improved follow-up and team training
There are many features in Gong that I personally don't use, such as managing pipeline and anything related to that because it's just not something I use so much in my job, which is more on the customer success side. The features I use the most are recording, sharing with customers parts of recordings, and being able to search within calls, allowing me to easily find specific parts of a call that I need to share internally or externally, and the summaries have been helpful. The training and coaching aspect has been improved since we started using Gong, as people are able to go back, refer to calls, analyze them, and get feedback, while managers and leaders can look into it and give comments directly onto the call in specific areas, making training and giving feedback on customer calls much easier.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
University
9%
Healthcare Company
8%
Manufacturing Company
14%
Computer Software Company
11%
Insurance Company
11%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
No data available
 

Questions from the Community

What needs improvement with Gong?
For what I use Gong for, it works perfectly.
What is your primary use case for Gong?
My main use case for Gong is primarily for the marketing team, though the sales team uses it for all their calls. It is beneficial for me on the marketing team because I am able to check what custo...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to do it and also look at it not just from a sales perspective, but from a marketing perspective. It keeps the marketing team informed, and they are a...
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Comparisons

 

Overview