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Gong vs Read AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gong
Ranking in Conversation Intelligence Software
1st
Average Rating
9.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Read AI
Ranking in Conversation Intelligence Software
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Speech-To-Text Services (12th)
 

Mindshare comparison

As of October 2025, in the Conversation Intelligence Software category, the mindshare of Gong is 20.1%, down from 50.0% compared to the previous year. The mindshare of Read AI is 20.6%, down from 50.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Conversation Intelligence Software Market Share Distribution
ProductMarket Share (%)
Gong20.1%
Read AI20.6%
Other59.3%
Conversation Intelligence Software
 

Featured Reviews

 Ayelet Wexler - PeerSpot reviewer
Recording and reviewing customer calls has improved follow-up and team training
There are many features in Gong that I personally don't use, such as managing pipeline and anything related to that because it's just not something I use so much in my job, which is more on the customer success side. The features I use the most are recording, sharing with customers parts of recordings, and being able to search within calls, allowing me to easily find specific parts of a call that I need to share internally or externally, and the summaries have been helpful. The training and coaching aspect has been improved since we started using Gong, as people are able to go back, refer to calls, analyze them, and get feedback, while managers and leaders can look into it and give comments directly onto the call in specific areas, making training and giving feedback on customer calls much easier.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
University
10%
Financial Services Firm
10%
Non Profit
7%
Computer Software Company
12%
Insurance Company
12%
Educational Organization
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Gong?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summ...
What is your primary use case for Gong?
My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
What advice do you have for others considering Gong?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recordin...
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Comparisons

 

Overview