Eptica WCS Suite vs Kustomer comparison

Eptica and Kustomer are both solutions in the CRM category. Eptica is ranked #55, while Kustomer is ranked #75. Eptica holds a 0.3% mindshare in CRM, compared to Kustomer’s 0.2% mindshare.

Eptica WCS Suite

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82 Comparison Views

Kustomer

120 Views
27 Comparison Views

Eptica WCS Suite

Kustomer

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Eptica WCS Suite and Kustomer based on real PeerSpot user reviews.

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Buyer's Guide

CRM

June 2025

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Helped 859,957 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Eptica WCS Suite

Ranking in CRM

55th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Kustomer

Ranking in CRM

75th

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (14th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Eptica WCS Suite is 0.3%, down from 0.3% compared to the previous year. The mindshare of Kustomer is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Comparisons

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Zendesk vs Kustomer

Compared 100% of the time

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Product Reports

Buyer's Guide

CRM

June 2025

Download Eptica WCS Suite product report

Buyer's Guide

CRM Customer Engagement Centers

June 2025

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Also Known As

WCS Suite

No data available

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Eptica

Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.

Kustomer

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Glovo, Nuts.com, ThirdLove, The Farmer’s Dog, HopSkipDrive, PieSync, UNTUCKit, Priority Bicycles, SmugMug, Away, Paddle, Bulletproof, Anomalie, ring, Glossier., BIRKENSTOCK

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859,957 professionals have used our research since 2012.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.