Elastic Observability vs OpenText Business Process Monitoring comparison

Elastic Observability vs. OpenText Business Process Monitoring

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (15th), Log Management (15th), Container Monitoring (5th), Cloud Monitoring Software (11th)

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

44th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 2.2%, down from 5.9% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Elastic Observability	2.2%
OpenText Business Process Monitoring	0.5%
Other	97.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

Read full review

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Elastic Observability is highly stable; we ingested nearly 170 million records in the system and we have tested it, and you get your reports and dashboards within a few seconds, so it doesn't take much time."

"We use AppDynamics and Elastic, and the reason why we're using Elastic APM is because of the license count; it's very favorable compared to AppDynamics, inexpensive, and economical."

"All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important."

"In addition to the fact that we are more proactive in the detection of incident before they occur, we can on one click see the request path from the customer to the backend."

"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."

"I recommend Elastic Observability for its completeness of vision and wide ecosystem."

"Its diverse set of features available on the cloud is of significant importance."

"Elastic provides built-in features for queries and report generation. It's a very good tool for monitoring integration capabilities."

More Elastic Observability pros

"The solution is very good at showing users ways to use a user action on a website and to see the performance."

"The stability has been very good over the years."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Ability to monitor multiple application protocols."

"Product allows business analysts to create the application with very little software development time needed."

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."

Cons

"Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."

"More web features could be added to the product."

"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."

"There could be more low-code features included in the product."

"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."

"The auto-discovery isn't nearly as good. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."

"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."

"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."

More Elastic Observability cons

"The solution should offer better integration with other tools from a service management perspective."

"The product has been discontinued."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Customer support is pretty average and can use some improvement."

"Product documentation is lacking, and sometimes, incorrect."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

Pricing and Cost Advice

"We have been using the open-source version."

"One needs to pay for the licenses, and it is an annual subscription model right now."

"The price of Elastic Observability is expensive."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"We will buy a premium license after POC."

"The product’s pricing needs improvement."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

More Elastic Observability pricing and cost advice

"On a three-year license package, it was a good deal."

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885,311 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Government

Performing Arts

11%

Financial Services Firm

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

No data available

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

What needs improvement with Micro Focus Business Process Monitor?

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

Dynatrace vs Elastic Observability

Comparisons

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Compared 4% of the time

Datadog vs Elastic Observability

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More Elastic Observability Competitors

Dynatrace vs OpenText Business Process Monitoring

Compared 22% of the time

Broadcom DX Application Performance Management vs OpenText Business Process Monitoring

Compared 17% of the time

Knoa EPM vs OpenText Business Process Monitoring

Compared 15% of the time

Splunk AppDynamics vs OpenText Business Process Monitoring

Compared 11% of the time

IDERA Precise vs OpenText Business Process Monitoring

Compared 9% of the time

More OpenText Business Process Monitoring Competitors

Product Reports

Elastic Observability

Download Elastic Observability product report

Application Performance Monitoring (APM) and Observability

Download OpenText Business Process Monitoring product report

OpenText Business Process Monitoring report

Also Known As

No data available

Micro Focus Business Process Monitor, HPE Business Process Monitor

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Elastic Observability vs. OpenText Business Process Monitoring