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Dynatrace vs New Relic vs SolarWinds AppOptics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 6.0%, down from 11.3% compared to the previous year. The mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Dynatrace6.0%
New Relic4.0%
SolarWinds AppOptics0.8%
Other89.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
John Yuko - PeerSpot reviewer
Assistant Manager ICT - Projects at I&M Bank Ltd
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helps our organization identify potential problems by doing thorough analysis of systems which integrate with one another."
"Dynatrace has positively impacted our organization by helping us reduce downtime, as it was much higher before using Dynatrace, and we are now able to minimize downtime for the servers and applications and easily trace and diagnose issues at the infrastructure level using Dynatrace, which is definitely helpful for enterprises using IT systems."
"It functions well, we are getting good support, and it gives us everything that we were looking for from it."
"You get a good insight into what is going on inside your code."
"Of the entire stack, DC RUM and DT SaaS are definitely the most asked for in our offering catalog."
"When Dynatrace shows us an entire lifecycle, I can go back to my document and see A points to B, then B points to C, and so on, and see how the product is dynamically showing the AI behaving in a single place, like on a single webpage, which helps us to see the troubleshooting points or what is hiccuping."
"It has AI capabilities for anomaly detection. Also, they are a fully automated solution, so it's easy to use when it comes to deployment."
"Its stability is awesome and perfect."
"New Relic has positively impacted my organization by helping with our observability goals."
"The pricing is pretty good."
"The most valuable features are the dashboards and tracing."
"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."
"Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing."
"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."
"New Relic helps us to improve our team quality and to get our projects done with best practices."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The product has a great dashboard."
"AppNeta provides a range of products, all based around intelligent network testing algorithms."
"Technical support is always live and they're supportive."
"The reporting of the solution is very good."
"The sum solution, NTA, and DPA."
"With minimal effort on our part, TraceView provides extraordinary visibility into the requests that flow through our SOA applications."
"The reporting of the solution is very good."
"I have found the most valuable feature is application performance management."
 

Cons

"The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon."
"End-to-end monitoring could use more default dashboards."
"Regarding features, it would be good if there would be some features regarding app security."
"Support was very bad for Dynatrace, especially in the India region."
"Most of the time, chat support is not good enough for answering queries."
"Right now, we are struggling a bit with stability. We have outages, data loss, and have had to restart, but have not narrowed down exactly what the problem is yet."
"The scalability is there, but it is a headache when you do a lot of stuff and when you need to compare a lot of servers and do a lot of things."
"It still has a long way to go to reach that single pane of glass."
"I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern."
"The licensing cost is a little high and it should be brought down."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part."
"One issue is cost."
"Perhaps the retention on some of the old problem traces would be an improvement."
"Integration with Azure websites as well as Azure cloud services."
"Email alert customization is limited."
"Probably make the query language a little bit easier."
"Does not perform traditional SNMP/CLI/NetFlow/WMI etc monitoring."
"AppOptics would benefit from having a much more centralized view."
"The solution should be more user-friendly."
"I'd like to see the ability to use other internal instrumented applications as filters in the overview/aggregation screen."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"I would like to see more integration with other tools that are available on the market."
"The support is not too bad, but also not very good—it's quite standard."
"I would like to see more integration with other tools that are available on the market."
 

Pricing and Cost Advice

"Setup cost is very low considering that it is an almost totally, automatic process."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution."
"Purchasing through the AWS Marketplace is excellent."
"Dynatrace is bit costly and not easily affordable."
"Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly."
"We are buying more licenses, because we are seeing more value."
"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"This solution required a license and it is better than some other competitors."
"Cost is significant with a lot of extras."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"I think the pricing is reasonable."
"The pricing is fine."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"I loved this product, but we can no longer afford it, so we dropped it."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
"I believe the current licensing cost is reasonable."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
8%
Computer Software Company
7%
Government
6%
Financial Services Firm
12%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
Construction Company
14%
Financial Services Firm
10%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise299
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if yo...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire sta...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been ...
What is your primary use case for New Relic Insights?
My day-to-day activities in New Relic include infrastructure monitoring, APM monitoring, browser monitoring, and data...
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Earn 20 points
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
AppOptics, SolarWinds TraceView, Librato
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
TraxoCovea Insurance BTE TechnologyDatarista
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: March 2026.
885,444 professionals have used our research since 2012.