"Technical support is always live and they're supportive."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."
"It's good at monitoring system-specific things like ports, services."
"The most valuable feature is application monitoring."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"AppOptics would benefit from having a much more centralized view."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"The stability, flexibility, and ease of use could be improved."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
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SolarWinds AppOptics is ranked 23rd in Application Performance Management (APM) with 2 reviews while SolarWinds Server and Application Monitor is ranked 13th in Application Performance Management (APM) with 5 reviews. SolarWinds AppOptics is rated 8.0, while SolarWinds Server and Application Monitor is rated 7.8. The top reviewer of SolarWinds AppOptics writes "Useful features for network operations ". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "Provides in-depth monitoring of services and processes and has pretty good scalability and stability". SolarWinds AppOptics is most compared with Dynatrace, Zabbix, AppDynamics, ThousandEyes and Azure Monitor, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, AppDynamics, Dynatrace, Microsoft Endpoint Configuration Manager and SCOM. See our SolarWinds AppOptics vs. SolarWinds Server and Application Monitor report.
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