We performed a comparison between Dynatrace and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace is the preferred option over New Relic based on user reviews. It offers better AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace has good visibility and can thoroughly scan services and applications with the ability to analyze traffic. Dynatrace's pricing and licensing are mixed, but it has provided cost savings through automation and decreased mean time to identification and repair.
"This tool has been essential for monitoring our systems, gathering all performance data, and helping to quickly resolve difficult problems affecting our customers ability to process their work through our systems."
"Its ability to correlate a large source of information to pinpoint a root cause. This speeds up issue resolution and allow us to better reach our objectives."
"Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed. In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down."
"One thing it helped with: We should never get traffic from outside the U.S. and we were getting traffic from Europe, and that was a problem. We found out what caused it. Dynatrace helped us find that information out. We wouldn't have found it otherwise."
"I have reduced our disruption time. With the automatic alerts, we prevent and better catch the root cause of problems."
"The visibility that it provides through the application's behavior allows us to find trends based on our customized metrics."
"Complete visibility into end-to-end user transactions."
"The stability for the solution is pretty solid overall."
"It allows the restriction of privileges and control of users."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"We detect issues using dashboards that we built on New Relic."
"The product allows the developer to see the actual problems in the applications."
"The simplicity of the dashboard is very good."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers."
"I still don't see the full depth of database metrics for database performance management. For example, I use Oracle Enterprise Manager and I use a type of access that provides me a lot of metrics and meaningful ways to evaluate database performance. That is something I don't see in Dynatrace yet."
"I would suggest to have more rich client features on Appmon as soon as possible."
"There are some bugs in it. Sometimes things get hung just for second, and you have to refresh something. Also, they aren't necessarily intuitive, but to me, they're just going to get better over time."
"I would also like to see it baselining more metrics out-of-the-box. We have a lot of rich data, but if someone says, "Well how did that look last week?" If you're looking at a problem and you see, for example, a long SQL statement, is that the root cause, or is it always slow. it's difficult to get historical data."
"This solution could be improved with better compatibility with legacy applications."
"The functionality needs improvement."
"With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution is quite expensive."
"The price could improve."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The price needs improvement."
"I haven't come across any features that are lacking."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Dynatrace is rated 8.8, while New Relic is rated 8.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Dynatrace is most compared with Datadog, AppDynamics, Splunk Enterprise Security, Azure Monitor and Elastic Observability, whereas New Relic is most compared with Datadog, Elastic Observability, Grafana, Azure Monitor and Prometheus. See our Dynatrace vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Mobile APM vendors, and best AIOps vendors.
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There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future. We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation. We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing. Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.
I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions. You will need additional monitoring products to capture data and feed them. Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment.
Here's a quick pro/con list on Dynatrace & New Relic from our analysis.
New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product.
New Relic Cons: Requires lots of manual configurations to implement and support. Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.
Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful. High integration of infra and APM data for full-stack observability and engineering. Topology and trace discovery is more reliable than other products or our CMDB. Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting. AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project.
Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis. Host, process, and service data is not available to query within the product. Alarm processing lacks some granular controls. The Plug-in library is less robust.
Good luck with your decision!
We are currently going through a paper-based analysis to select an Enterprise APM solution.
Our Contenders are
1. Dynatrace
2. Cisco(AppDynamics)
3. Broadcom DX-APM
Shortlisted based on existing relationships with other products and services they provide.
We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.
With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :
Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Thanks