Dynatrace vs OpenText SiteScope comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Dynatrace and OpenText SiteScope based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Dynatrace vs. OpenText SiteScope Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Q&A Highlights
Question: Differences between SiteScope and dynaTrace?
Answer: SiteScope is more of an ITOM tool, in my opinion. Comparing to a true APM tool, SiteScope is lacking on several fronts. Comparing to Dynatrace APM, it doesn't even come close to matching on most fronts.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also ​shows us what happens when everything works well, so we can compare it with the moment something goes wrong.""The best part of Dynatrace is that the tool is very lightweight and very easy to install.""A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it.""We were quite happy with the easy installation process and how quickly we received a good overview over all of our web applications.​""With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place.""Service discovery with artificial intelligence automatic anomaly root cause detection, and problems replay.""Most importantly the back-end components. Most of the back-end components that the application connects to; nobody knows how our application interacts with, for example, the DataPower Gateway. But AppMon really provides that information for us. So finding the gaps is the key here.""With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too."

More Dynatrace Pros →

"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable.""Has a simple setup. It can be up and running within hours.""VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor.""Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored.""Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good.""It's integrated with different monitoring tools, such as AppDynamics.""It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc.""The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."

More OpenText SiteScope Pros →

Cons
"Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives.""In regards to Diffie-Hellman encryption stuff, it is a hurdle with what we are doing with DC RUM, where everyone is embracing stronger security suites, but the whole point of DC RUM is to get that data between the tiers.""One thing that would help it tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet.""We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical.""Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible.""​The integration between the web monitoring of Dynatrace and OneAgent. ​""The user interface needs to be improved.""We have had problems with our middle layer application implementation."

More Dynatrace Cons →

"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability.""In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution.""Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test.""It should improve its integrations with various tools, especially service management tools.""I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action.""They should provide more templates for new vendor devices.""The graphs and dashboard in the solution are areas that need improvement.""The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."

More OpenText SiteScope Cons →

Pricing and Cost Advice
  • "Pricing is based on the number of servers monitored, so for big applications, it is a bit expensive."
  • "Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests."
  • "We found an issue within the first week of ownership that has been costing us more than the entire license cost."
  • "Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution."
  • "Getting the first agents installed, getting information, and coverage in a initial set of systems can be done in hours and with a low cost entry point."
  • "Price (of the product) is a major concern for all the clients I work with."
  • "The licensing model is confusing in solutioning clients for the number of hosts needed to deploy."
  • "The product is superior to others, but it comes with a price tag that is often difficult to position back to clients."
  • More Dynatrace Pricing and Cost Advice →

  • "Licensing is a little steep."
  • "Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
  • "SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
  • "You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
  • "When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
  • "It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
  • "The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
  • "The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
  • More OpenText SiteScope Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    it_user151044 - PeerSpot reviewerit_user151044 (Systems Engineer at a computer software company with 501-1,000 employees)
    Vendor

    Hello,

    Just to add to some of the comments regarding dynaTrace. So far those are all correct. I just want to add, dynaTrace also has the capability to perform agent-less monitoring as well. Some of the things we used SiteScope for (url monitoring, log file monitoring, etc.) we were able to transition into dynaTrace allowing us to get rid of SiteScope altogether due to it's ability to develop custom plugins which allows you to really do a lot of extra things that aren't available out of the box which I take advantage of everyday.

    it_user144834 - PeerSpot reviewerit_user144834 (Works)
    Vendor

    Thank you very much to one and all.

    Manish A. Parikh - PeerSpot reviewerManish A. Parikh (BAE Systems)
    Real User

    Sorry, don't really have a lot of exposure to either of the products.

    it_user138303 - PeerSpot reviewerit_user138303 (Owner with 51-200 employees)
    Vendor

    Mark,

    Sitescope is a bottum up (technical) monitoring tool. It is agentless. Advantages: 1) with a user account/password you can monitor your systems so a fast realization of technical monitoring. 2) you don't have to install an agent (prevent the "not invented by us syndrome" most admins have 3) it provides out of the box monitors for different technologies. You don't have to develop scripts first to enable monitoring 4) it's a perfect tool for setting up performance tests fast, it integrates in Loadrunner (this means that doing analysis is not delayed by importing technical metrics from other parties) 5) you can work independant from other silo's during performance tests. 6) history of metrics. Disadvantage 1) If there is no connectivity between Sitescope and the monitoring object there is no data collected 2) it samples, just like any other monitoring tool and so you miss the reason of time outs.

    dynaTrace: is a 3 rd gen diagnostic tool. It's approach is the end user experience (top down approach). So it measures each individual session of each individual end user across the chain and measures where the response times is consumed. From that point you can drill down into the application layer where Sitescope is not able to do any monitoring at all. Sitescope only reaches the OS and Middleware layers, not the application layer. By drill down I mean: into the application code. You know exactly which application code is due to latency, which database calls are executed (SQL query) how many times and how that is related to the overall response time. Since version 5.5 you could also hook up technical metrics like the Windows Resource Counters, Websphere PMI metrics etc. So there is some overlap with Sitescope. dynaTRace is used to deploy across your DTAP and provides one reference point: the end user. There is no fingerpointing/blame game anymore: it gives you 100% grip and control, also in (synmchronous) messaging environments like Tibco. Besides the diagnostic functionality it embodies the ultimate monitoring maturity stack (BAM, Passive Monitoring, Active Monitoring, Technical Monitoring, Logfile monitoring). Minimal instrumenting, it doesn't sample in contradiction to AppDynamics. Besides Java and .NET, an ADK is available to build a custom Agent. Also a z/OS mainframe agent is available. Since version 6.0 (latest version) you can also import Wireshark measurements. dynaTrace hooksup with Gomeze SaaS (Active Monitoring outside customer premises) and DC RUM (Passive monitioring on customer premises infra)

    With dynaTrace you save a lot of money regarding the required test cycles to find the root cause. With Sitescope the risk is bigger

    It depents on what you customer's demand is: 1) Do you want to monitor only? 2) Do you want to monitor and solve the problem? 3) Is it part of Continuous Delivery?

    If 1) there are other alternatives available (Open Source Graphite)
    If 2+3 ) dynaTrace

    it_user142650 - PeerSpot reviewerit_user142650 (Consultant at a tech services company with 10,001+ employees)
    Real User

    Hi,

    SiteScope is an agentless Infrastructure monitoring tool. It has a wide range of monitoring capabilities including Server,DB’s,Middleware,Network and application’s as well. Its very easy to deploy & configure.

    Dynatrace is more application level monitoring. Its an agent based solution for java & Net applications. Its able to monitor transactions at thread level with deep drill down capabilities.

    The solutioning will be based on the monitoring requirements, scope, cost & scalability.

    Thanks,

    Raj

    it_user144621 - PeerSpot reviewerit_user144621 (Consultant with 201-500 employees)
    Consultant

    The solutions have different purposes. I think it's better to summary both of them.

    The HP SiteScope is a tool to monitor infrastructure components without agents. It monitors availability and some performance metrics of infrastructure elements. The metrics can be visualized by service model, so you can see which components are being affected.

    dynaTrace monitors the application performance through agents. Applications developed by Java, .NET and PHP and also mobile applications are instrumented by the agents and monitored automatically. The monitoring covers 100% (all) transactions, providing traceability and point the problem. dynaTrace accelerates the troubleshooting, monitors end user experience, increase the collaboration between teams (dev, QA, prod, architectures), monitors business transaction effetivelly and also monitors infrastructure elements.

    Regards,

    Monica

    Questions from the Community
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:The most valuable feature of SiteScope is its infrastructure monitoring.
    Top Answer:I would rate the pricing of SiteScope as a five out of ten in terms of costliness. It is not overly expensive, but there is room for improvement in terms of cost-effectiveness in some areas.
    Top Answer:In terms of improvement, OpenText SiteScop could become a better solution by adding more monitoring templates, like RedScope, to make it easier to track specific technologies. It should also improve… more »
    Ranking
    Views
    48,043
    Comparisons
    28,865
    Reviews
    15
    Average Words per Review
    468
    Rating
    8.5
    Views
    1,891
    Comparisons
    913
    Reviews
    7
    Average Words per Review
    643
    Rating
    7.6
    Comparisons
    Also Known As
    Micro Focus SiteScope, HPE SiteScope, SiteScope
    Learn More
    Overview

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

    OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

    With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

    OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

    OpenText SiteScope Features

    OpenText SiteScope has many valuable key features. Some of the most useful ones include:

    • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
    • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

      • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

      • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
    • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
    • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
    • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
    • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
    • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.
    Sample Customers
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Vodafone Ireland, Kuveyt Turk Participation Bank
    Top Industries
    REVIEWERS
    Financial Services Firm28%
    Insurance Company9%
    Computer Software Company9%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization27%
    Financial Services Firm18%
    Computer Software Company8%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company31%
    Financial Services Firm23%
    Comms Service Provider15%
    Recruiting/Hr Firm8%
    VISITORS READING REVIEWS
    Financial Services Firm31%
    Manufacturing Company14%
    Computer Software Company10%
    Government5%
    Company Size
    REVIEWERS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise33%
    Large Enterprise56%
    REVIEWERS
    Small Business30%
    Midsize Enterprise7%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise6%
    Large Enterprise69%
    Buyer's Guide
    Dynatrace vs. OpenText SiteScope
    March 2024
    Find out what your peers are saying about Dynatrace vs. OpenText SiteScope and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while OpenText SiteScope is ranked 25th in Application Performance Monitoring (APM) and Observability with 24 reviews. Dynatrace is rated 8.8, while OpenText SiteScope is rated 7.6. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas OpenText SiteScope is most compared with SCOM, AppDynamics, Prometheus, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Dynatrace vs. OpenText SiteScope report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.