DocuShare vs Hyland OnBase comparison

DocuShare and Hyland OnBase are competing enterprise content management solutions. While DocuShare is praised for its ease of use and affordability, Hyland OnBase is recognized for its extensive features and long-term value, ideal for enterprises seeking advanced functionality.

Features:DocuShare integrates seamlessly with Windows, allowing users to map the site to a drive for easy document uploads and exports. It includes built-in versioning and security policies and works well with capture systems. Hyland OnBase offers a flexible platform supporting business processes through APIs and ShareBase, with secure audit trails and a powerful retention module to manage document disposal notifications.

Room for Improvement:DocuShare could enhance its API functionality and metadata capabilities during uploads. The Windows client may benefit from further customization options. Additionally, expanding its integration with third-party applications would be advantageous. For Hyland OnBase, optimizing search performance issues when excessive keywords are used would improve user experience. The solution would also benefit from reducing setup complexity and leveraging more non-technical user environments.

Ease of Deployment and Customer Service:DocuShare is known for its straightforward deployment, facilitating easy implementation with minimal IT requirements and offering solid customer support. Hyland OnBase, requiring more complex initial setup, provides comprehensive resources and robust support with detailed training, suiting companies with a stronger technological infrastructure.

Pricing and ROI:DocuShare offers a transparent pricing model with lower initial costs, appealing to small and medium businesses seeking rapid ROI. On the other hand, Hyland OnBase, while demanding a higher upfront investment, delivers substantial returns for large enterprises prioritizing long-term value and scalability with a feature-rich environment.