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DIGITAL CX vs Relay Network comparison

RingCentral and Relay Network are both solutions in the Customer Experience Management category. RingCentral is ranked #11 with an average rating of 9.0, while Relay Network is ranked #88. RingCentral holds a 1.9% mindshare in CEM, compared to Relay Network’s 0.5% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.
DIGITAL CX
Read 1 DIGITAL CX review
  • 727 Views
  • 451 Comparison Views
100% willing to recommend
Relay Network
  • 199 Views
  • 125 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DIGITAL CX and Relay Network based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Genesys, Qualtrics and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: March 2026).
Buyer's Guide
Customer Experience Management
March 2026
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Helped 885,728 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Ranking in Customer Experience Management
11th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Social CRM (7th)
Relay Network
Ranking in Customer Experience Management
88th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Customer Experience Management category, the mindshare of DIGITAL CX is 1.9%, up from 1.0% compared to the previous year. The mindshare of Relay Network is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
DIGITAL CX1.9%
Relay Network0.5%
Other97.6%
Customer Experience Management
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
reviewer1295121
Executive Vice President Operations and IT at a consultancy with 1-10 employees
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
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Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
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What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
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Comparisons

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Compared 21% of the time
Alida vs DIGITAL CX Logo
Alida vs DIGITAL CX
Compared 17% of the time
Oracle Live Experience Cloud vs DIGITAL CX Logo
Oracle Live Experience Cloud vs DIGITAL CX
Compared 14% of the time
Salesforce vs DIGITAL CX Logo
Salesforce vs DIGITAL CX
Compared 9% of the time
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Mimecast Email and Collaboration Threat Protection vs Relay Network Logo
Mimecast Email and Collaboration Threat Protection vs Relay Network
Compared 100% of the time
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Product Reports

Buyer's Guide
Customer Experience Management
March 2026
DIGITAL CX reportDownload DIGITAL CX product report
Buyer's Guide
Customer Experience Management
March 2026
Relay Network reportDownload Relay Network product report
 

Also Known As

Dimelo, a Ring Central Company
No data available
 

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral

Relay Network enables you to engage your customers with personalized mobile experiences on a secure, interactive channel that increases revenue, reduces costs, and improves outcomes. All with nothing to download.

Relay Network
 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Citizens Bank, Direct Energy, Independence Blue Cross, Travel Leaders
Buyer's Guide
Customer Experience Management
March 2026
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Find out what your peers are saying about Salesforce, Genesys, Qualtrics and others in Customer Experience Management. Updated: March 2026.
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885,728 professionals have used our research since 2012.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.