Device42 vs JIRA Service Management comparison

The compared Device42 and Atlassian solutions aren't in the same category. Device42 is ranked #5 in IAM , with an average rating of 8.2, and holds a 4.1% mindshare in the category. Atlassian is ranked #2 in ISM , with an average rating of 8.2, and holds a 6.9% mindshare. Additionally, 100% of Device42 users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.

Device42

Read 34 Device42 reviews

4,548 Views
2,047 Comparison Views

100% willing to recommend

JIRA Service Management

Read 90 JIRA Service Management reviews

8,557 Views
6,247 Comparison Views

93% willing to recommend

Device42

JIRA Service Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Device42 and JIRA Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: May 2026).

Buyer's Guide

IT Asset Management

May 2026

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Helped 896,099 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

Device42 enhances ROI by streamlining IT asset management, application mapping, and offering insightful reports for cost-effective operations.

Sentiment score

5.9

JIRA Service Management improves efficiency and cost-effectiveness by centralizing processes, enhancing productivity, and optimizing resource management.

The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

I can confidently say at least 30% is the savings which we have seen.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping.

Likod Andrew

Financial Specialist at Wells Fargo

For more quotes and insights, download the Device42 report

No quotes available

For more quotes and insights, download the JIRA Service Management report

Customer Service

Sentiment score

8.1

Device42's customer service is praised for prompt, knowledgeable support, despite occasional delays, frequently earning high satisfaction ratings.

Sentiment score

6.0

Atlassian's support is generally effective and appreciated, but users note delays and seek improvements in communication and timeliness.

Customer support for Device42 is fantastic.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

When it comes to resolving technical issues, the support team is responsive and always available to help.

Funmilola Olayiwola

Cloud Presales Engineer at Activedge Technologies Ltd.

For more quotes and insights, download the Device42 report

I have reached out to customer support whenever I face an issue in JIRA, especially when creating any automation.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Scalability Issues

Sentiment score

7.2

Device42 effectively scales for organizations, enhancing expansion with API integration and Remote Collectors, despite horizontal scaling limitations.

Sentiment score

7.4

JIRA Service Management is scalable, adaptable, supports large organizations, integrates easily with third parties, but faces database performance issues.

It is very much scalable and allows you to design your discovery solution without facing any challenge.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.

reviewer2799393

Senior Consultant at a tech vendor with 10,001+ employees

The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

For more quotes and insights, download the Device42 report

It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

JIRA Service Management scales effectively as the number of users, projects, and work items increases.

reviewer2650416

Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees

JIRA Service Management's scalability is excellent; I just need to submit an email to indicate how many licenses I want.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Stability Issues

Sentiment score

8.0

Device42 proves reliable with minimal downtime, easy integration, manageable resources, quick issue resolution, and high user satisfaction.

Sentiment score

7.8

JIRA Service Management is a reliable tool with consistent updates, minimal issues, and improved performance, despite occasional minor bugs.

Device42 is stable and has been reliable for my organization.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Device42 has been pretty stable.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

Stability for Device42, in terms of reliability, is generally acceptable.

Hafidz Rusydi

Solutions Architect at KAF Group

For more quotes and insights, download the Device42 report

There should be more governance for permissions and more options for customized access without frequently involving the admin.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

In terms of stability, JIRA Service Management is reliable day-to-day as long as the data is fed in correctly.

reviewer2650416

Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees

JIRA Service Management is stable for my needs; I have not encountered any issues with reliability.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Room For Improvement

Device42 users seek enhanced interface, integration, pricing, with improved widgets, graphics, navigation, automation, and support efficiency.

JIRA Service Management needs better integration, automation, and enhancements in usability, features, and resources for improved user experience.

Device42 could benefit from improvements, specifically regarding the deployment of the software, which sometimes can be hectic and become time-consuming.

Likod Andrew

Financial Specialist at Wells Fargo

I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

For more quotes and insights, download the Device42 report

JIRA's user interface needs training to understand and utilize.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

It remains one of the main barriers to using JIRA Service Management across our entire company.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

We need to consider which AI tool would be most suitable for our project.

KrishnaGadepalli

Database Administrator at a retailer with 10,001+ employees

For more quotes and insights, download the JIRA Service Management report

Setup Cost

Device42 offers cost-effective pricing for managing 1,000-2,000 devices, though addon costs and competition may affect perceptions.

JIRA Service Management offers competitive pricing but can be costly, especially with additional plugin expenses and user-tier licensing.

Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

For example, I felt the BMC Discovery pricing was quite high.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable.

Likod Andrew

Financial Specialist at Wells Fargo

For more quotes and insights, download the Device42 report

We used Jira's free version for some time.

Prakhar Goel

Sr Test Lead at Emerson

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Valuable Features

Device42 excels in asset discovery, dependency mapping, and integrated IT management, enhancing security, cloud readiness, and efficiency.

JIRA Service Management's key features include user-friendly interface, seamless integrations, customizable workflows, and efficient project management tools.

Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.

Funmilola Olayiwola

Cloud Presales Engineer at Activedge Technologies Ltd.

For more quotes and insights, download the Device42 report

JIRA itself is valuable for managing tickets, user stories, and pipeline.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

For every task we are working on, the project manager can see the status once we update the stories mentioned.

Prathamesh DMarathe

Senior Software Engineer at Annalect

It is beneficial if someone is on vacation since others can follow up on the tickets.

Alark Singh

IT Specialist at Allianz

For more quotes and insights, download the JIRA Service Management report

Categories and Ranking

Device42

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Asset Management (5th), Configuration Management Databases (2nd), IP Address Management (IPAM) Tools (3rd), Data Center Infrastructure Management (1st)

JIRA Service Management

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (2nd), IT Service Management (ITSM) (2nd)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Device42 is designed for IT Asset Management and holds a mindshare of 4.1%, down 6.1% compared to last year.
JIRA Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 6.9% mindshare, down 9.8% since last year.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
Device42	4.1%
ServiceNow	12.9%
Freshservice	5.4%
Other	77.6%

IT Asset Management

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
JIRA Service Management	6.9%
ServiceNow	14.2%
BMC Helix ITSM	5.5%
Other	73.4%

IT Service Management (ITSM)

Featured Reviews

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Granular discovery has ensured confident workload migration and optimized cloud move group planning

Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.

Read full review

Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	25
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for Device42?

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a small organization would be able to afford it, but I presume it would also be co...

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What needs improvement with Device42?

I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not think many people use it for that functionality, but if they were to expand the su...

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What is your primary use case for Device42?

My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine when we need to decom something in a life cycle. We use it for many different p...

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What is your favorite Help Desk Software and why?

JIRA Due to its agility.

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What is your experience regarding pricing and costs for JIRA Service Management?

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

See all answers

What needs improvement with JIRA Service Management?

I feel JIRA Service Management could be better if the APIs from the sponsoring team provided more support and flexibility in API endpoints. Regarding JIRA Service Management's API and support, the ...

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Comparisons

Freshservice vs Device42

Compared 8% of the time

ServiceNow CMDB vs Device42

Compared 7% of the time

NetBox.dev vs Device42

Compared 7% of the time

Faddom vs Device42

Compared 6% of the time

ServiceNow vs Device42

Compared 5% of the time

More Device42 Competitors

ServiceNow vs JIRA Service Management

Compared 12% of the time

Zendesk vs JIRA Service Management

Compared 7% of the time

BMC Helix ITSM vs JIRA Service Management

Compared 7% of the time

Freshservice vs JIRA Service Management

Compared 5% of the time

PagerDuty Operations Cloud vs JIRA Service Management

Compared 5% of the time

More JIRA Service Management Competitors

Product Reports

Buyer's Guide

Device42

May 2026

Download Device42 product report

Buyer's Guide

JIRA Service Management

May 2026

Download JIRA Service Management product report

Also Known As

No data available

JIRA Service Desk, Atlassian Jira Service Management

Overview

Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.

Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.

What are Device42's key features?

Automatic IT Asset Discovery: Enables detailed information collection on hardware and software.
Application Dependency Mapping: Facilitates tracking of application dependencies for effective cloud migration.
Agentless Discovery: Assists in uncovering assets without the need for specialized agents.
Network Topology Visualization: Assists in visual representation of network connections.
Cloud Integration: Simplifies the integration with cloud services for enhanced insights.

What benefits should be evaluated in Device42?

Improved Decision-Making: Optimizes resource utilization and boosts strategic initiatives.
Seamless Integration: Enhances connectivity with platforms like ServiceNow.
Efficiency in Auditing: Eases compliance and auditing processes.
Simplified Onboarding: Streamlines initial setups and deployment.
Enhanced Operational Insights: Supports better management through comprehensive data visualization.

Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.

Device42

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: May 2026.

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