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Dell NetWorker vs IBM ProtectTIER comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell NetWorker
Ranking in Backup and Recovery
10th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
86
Ranking in other categories
No ranking in other categories
IBM ProtectTIER
Ranking in Backup and Recovery
65th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of Dell NetWorker is 1.3%, down from 3.1% compared to the previous year. The mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Dell NetWorker1.3%
IBM ProtectTIER0.7%
Other98.0%
Backup and Recovery
 

Featured Reviews

RaedHassan - PeerSpot reviewer
Senior Specialist Backup/Storage at National Bank of Kuwait
Has supported flexible multi-platform backups and improved over time
Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I would rate it around seven out of ten. It is not that there is something wrong with the role-based access controls in Dell NetWorker, but it lacks many permissions or roles to assign, providing options only for administrator or user. To improve Dell NetWorker for the next release, I recommend enhancing flexibility in the policy, allowing selection of multiple options within the same policy, and addressing issues like the DNS lookup dependency to make it more controllable from Dell NetWorker itself rather than relying on other applications. Looking forward, I would like to see improved policy features and a more enhanced GUI, as it is still slow.
AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Dell's technical support are quite helpful with straightforward issues."
"The most valuable feature of Dell NetWorker is its quick configuration and handling of large databases."
"The price is a little on the high side, but it's reliable and provides a good service."
"It has lots of great features, and we don't find anything lacking."
"Technical support for this solution is very good."
"It is the best umbrella, serving the best applications."
"The technical support from EMC is 10 out of 10."
"Technical support from Dell is excellent."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"The solution is highly stable."
"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."
"The most valuable feature is the incremental backup."
"The most valuable features are the Self-Service, and the ability to search the data."
"The command-line interface is good."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."
 

Cons

"They have many different products but they don't integrate all of the features into one product."
"I haven't had a good experience with technical support. It takes them a very long time to resolve issues."
"In my opinion, Networker is not a very good product; it's very complex compared to Veeam and other products."
"I haven't had a good experience with technical support. It takes them a very long time to resolve issues."
"I would like to see better support for the container systems, and we would like to see more support for image backups instead of pure file backups."
"The configuration is too complex."
"The solution could be graphically better."
"Users need to have specific knowledge of the product before they jump in and use it."
"Setting up the system to work with legacy equipment is a bit complex at times."
"IBM ProtectTIER could improve by being more user-friendly."
"It is unmanageable. Support would be good."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"IBM ProtectTIER could improve by being more user-friendly."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"The backup for a large amount of data is slow."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
 

Pricing and Cost Advice

"Dell EMC NetWorker is very expensive."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"The licensing model can be traditional licensing or capacity-based licensing."
"The solution follows a subscription model for licensing. We pay annually to use the solution and the price is high."
"Low cost is key."
"We do need to purchase a license, but sometimes, it comes as a part of the Dell Data Protection Suite (DPS). It has a capacity-based licensing."
"It is not very expensive and not very cheap."
"If you purchase Avamar, NetWorker is free with Avamar, for one terabyte license capacity."
"IBM ProtectTIER is an expensive solution."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"This solution is very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Comms Service Provider
12%
Manufacturing Company
7%
Government
6%
Manufacturing Company
16%
Construction Company
16%
Financial Services Firm
12%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise33
Large Enterprise38
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?
From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...
What is your experience regarding pricing and costs for Dell NetWorker?
Regarding the pricing of Dell NetWorker, it depends on the deal or negotiation we have with the vendor, making it reasonable, although I cannot make a definitive decision without knowing the specif...
What needs improvement with Dell NetWorker?
Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I w...
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Also Known As

NetWorker
No data available
 

Overview

 

Sample Customers

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport
Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
Find out what your peers are saying about Dell NetWorker vs. IBM ProtectTIER and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.