ITRS Geneos vs Prometheus Group comparison

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ITRS Geneos

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Executive SummaryUpdated on Jun 8, 2025

ITRS Geneos and Prometheus Group compete in the real-time monitoring and IT operations management category. While ITRS Geneos provides more comprehensive monitoring with proactive alerts, Prometheus Group offers better scalability and integration with modern tech stacks.

Features: ITRS Geneos emphasizes real-time customizable monitoring with extensive plug-ins, making it well-suited for financial sectors. It offers proactive alerts, an attribute-based viewing tree, and integration capabilities for custom monitoring solutions. Prometheus Group is appreciated for its open-source nature, flexibility, and robust metrics collection. It integrates seamlessly with Grafana for visualization and excels in cloud environments with its scalable architecture.

Room for Improvement: ITRS Geneos can improve its historical logging, simplify configuration, and enhance its dashboard design for easier user navigation. Users also desire better cloud support. Prometheus Group needs improvements in its query language and visualization tools, more intuitive user interfaces, and better documentation for cluster support to improve ease of use and stability.

Ease of Deployment and Customer Service: ITRS Geneos primarily operates on-premises with technical support known for thorough issue resolution. However, its initial setup can be complex. Prometheus Group allows flexible deployment across public, hybrid clouds, and on-premises but could benefit from more efficient early-stage support and streamlined deployment procedures.

Pricing and ROI: ITRS Geneos is considered high-cost, especially with multiple applications, yet provides value due to its comprehensive monitoring capabilities, leading to significant ROI by reducing incident frequency and duration. Prometheus Group offers cost-effectiveness with its open-source nature, particularly attractive for organizations with limited operational expenses despite potential additional costs from managed services.

To learn more, read our detailed ITRS Geneos vs. Prometheus Group Report (Updated: June 2025).

ITRS Geneos vs. Prometheus Group

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

35th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (67th), IT Infrastructure Monitoring (46th)

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. The mindshare of Prometheus Group is 3.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The clean and colorful UI and easy to use options like snooze and active times."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

More ITRS Geneos pros

"It is highly valuable as it serves as the foundation for our infrastructure monitoring tools."

"The most valuable feature is that we can receive information in different formats."

"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."

"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."

"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."

"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."

"The product has an easy-to-understand interface."

"Prometheus gives us high availability automatically."

More Prometheus Group pros

Cons

"I would like better access to the data that is being collected."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"The ITA, the post-incident analytics, could be improved."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

More ITRS Geneos cons

"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."

"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."

"Its documentation could be clearer to understand."

"The interface is not particularly user-friendly and that could be improved."

"The solution's error handling part could be improved."

"Setting up the rules in Prometheus can be confusing, making it an area where improvements are required."

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."

"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."

More Prometheus Group cons

Pricing and Cost Advice

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"I can say it's not that cheap because the licensing is a little bit costly"

"The pricing seems reasonable. We're happy enough with it."

"Pricing and licensing is based on the requirements."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

More ITRS Geneos pricing and cost advice

"Prometheus is available as an open-source product."

"Prometheus is an open-source solution."

"It is an open-source tool."

"My company uses the open-source version of the product."

"The solution is free of cost."

"Prometheus is an open-source solution."

"The solution is open source."

"The product is expensive compared to Datadog."

More Prometheus Group pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

75%

Computer Software Company

University

Construction Company

Financial Services Firm

25%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

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Compared 9% of the time

New Relic vs ITRS Geneos

Compared 6% of the time

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Compared 13% of the time

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Compared 10% of the time

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Compared 8% of the time

Sentry vs Prometheus Group

Compared 7% of the time

Amazon OpenSearch Service vs Prometheus Group

Compared 4% of the time

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Product Reports

Download ITRS Geneos product report

ITRS Geneos

June 2025

Download Prometheus Group product report

May 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available