Cybereason Endpoint Detection & Response and CylanceOPTICS are prominent EDR solutions. CylanceOPTICS seems to have an upper hand in proactive threat prevention due to its AI-driven features, while Cybereason stands out for its comprehensive support and flexible pricing options.
Features: Cybereason Endpoint Detection & Response is praised for its intuitive threat hunting capabilities, real-time detection, and adaptability. CylanceOPTICS is noted for its AI-based predictive analysis, lightweight design, and proactive threat prevention.
Room for Improvement: Cybereason users highlight the need for better integration with third-party tools, enhanced reporting capabilities, and more extensive customization options. CylanceOPTICS users suggest improvements in its alerting system, better integration with other security tools, and more extensive customization options.
Ease of Deployment and Customer Service: Cybereason Endpoint Detection & Response is appreciated for its user-friendly deployment process and responsive customer service. CylanceOPTICS, though effective, is seen as more complex to deploy with less satisfactory customer support.
Pricing and ROI: Cybereason offers more flexible pricing models and better ROI over time. CylanceOPTICS requires a higher initial investment but is justifiable due to its advanced features. Cybereason is reported to offer better pricing flexibility and long-term value.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
Nine is great actually since we have people available when we ask, and they know what they are talking about.
if you're a partner with them, they provide fairly good support through a concept called invest support.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
We inform Cybereason about any issues, and they work on a new solution, either with an update or a custom fix in anticipation of the next update.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
What I find most valuable is the clarity of the platform.
Product | Market Share (%) |
---|---|
Cybereason Endpoint Detection & Response | 1.1% |
CylanceOPTICS | 0.3% |
Other | 98.6% |
Company Size | Count |
---|---|
Small Business | 5 |
Midsize Enterprise | 4 |
Large Enterprise | 13 |
Company Size | Count |
---|---|
Small Business | 7 |
Midsize Enterprise | 2 |
Large Enterprise | 4 |
Cybereason's Endpoint Detection and Response platform detects in real-time both signature and non-signature-based attacks and accelerates incident investigation and response. Cybereason connects together individual pieces of evidence to form a complete picture of a malicious operation.
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
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