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CyberArk IGA Powered by Zilla vs Microsoft Entra External ID comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 4, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk IGA Powered by Zilla
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
17th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
3
Ranking in other categories
Identity Management (IM) (16th)
Microsoft Entra External ID
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
9th
Average Rating
7.8
Reviews Sentiment
5.7
Number of Reviews
17
Ranking in other categories
Customer Identity and Access Management (CIAM) (4th), Microsoft Security Suite (18th)
 

Mindshare comparison

As of January 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of CyberArk IGA Powered by Zilla is 1.4%, up from 0.6% compared to the previous year. The mindshare of Microsoft Entra External ID is 2.2%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Market Share Distribution
ProductMarket Share (%)
Microsoft Entra External ID2.2%
CyberArk IGA Powered by Zilla1.4%
Other96.4%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer2795934 - PeerSpot reviewer
Associate Director at a legal firm with 10,001+ employees
Identity governance has strengthened privileged access controls and supports ongoing compliance
Customization involves making changes to fit customer requirements. Maintenance usually involves sometimes having issues with different connectors, mostly the Active Directory and LDAP connectors. Periodic aggregation of accounts and applications sometimes go through issues with firewalls. Sometimes they do not work, and you need to make sure your connectors are all in sync, especially your LDAP and AD connectors. Sometimes there could be some issues occurring between these two connectors, so there will be maintenance on that side, making sure they are working on a regular basis based on your monitoring plan. Taking backups regularly and periodic backups are essential. Both the support rating and the overall product rating for CyberArk IGA Powered by Zilla is eight out of ten. Eight means they have complete processes in place to help support, they have resources available, and there is a method to contact them and get response quickly. In that regard, eight is appropriate because they reuse some of their main PAM components which is very good, and compared to other products which I ranked around nine, they should be at eight.
FS
Consultant at Artifield
Offers strong identity unification but needs better customization
Microsoft Entra External ID can be improved with additional features, specifically customizable flexibility and a customizable user interface for the login dialog. Currently, the login dialog has very limited customization options, which only include font styles, colors, text messages, or brand icons. Last month, Entra ID introduced some customizable features in their login dialog, but this does not apply to Microsoft Entra External ID, indicating a significant gap between the two. In theory, Entra External ID can support many external identity providers where custom login dialogs could be integrated, potentially via SSO feature coordination, although I have not yet confirmed this. Hence, enhanced customizable login options and the ability to use attribute password logins are critical features that are required for Microsoft Entra External ID to gain dominance in the authentication market.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I enjoy the ease of setup and creation of a review. Being a user of the tool or kind of an admin of the tool, the ease of setup of an access review is valuable."
"We had these spreadsheets all over the place, but now we have a library of evidence to consult when needed. Zilla keeps everything in one place. It's not scattered all over anymore."
"CyberArk IGA Powered by Zilla is a very stable product, and I do not see a lot of issues with it most of the time."
"When it comes to Microsoft Entra External ID, Microsoft itself is the best distributor."
"I have not encountered any stability issues with Microsoft Entra External ID."
"Microsoft Entra External ID is more secure, offering a secure environment."
"Microsoft Entra External ID offers numerous advantages; there's no need to maintain anything on-premises, which results in a significant IT infrastructure cost saving."
"The single sign-on access is the most useful feature we use."
"The most beneficial feature for us is the ease of setup. With about five clicks, we can generate unique IDs and keys and set up in less than 30 minutes. We can also generate these for multiple years simultaneously, which is convenient."
"The most valuable feature for me is the firewall capabilities."
"The best features of Microsoft Entra External ID include its unification of B2C functionality and B2E features."
 

Cons

"CyberArk IGA Powered by Zilla is lacking in the governance side of identities compared to competitors."
"There is still no automated way to de-provision access as a result of a review, but they are getting there in terms of making it unified. They are getting closer to that."
"Maybe this is coming with their AI module, but I would like to see a feature that performs baseline analysis of permissions that may not fit into a role, and it attempts to group them into a role. We've run into problems with applications where someone has not created a role but assigned ad hoc permissions to a user. We still need to do some manual work to identify the group that the user belongs to. It would be amazing to have Zilla streamline that."
"The problem with Microsoft products is that they often cater to enterprise-level needs, which can be too costly for medium-sized businesses."
"A common concern among the customers I visit is the unpredictability of Microsoft's costs at every renewal. This is really bothersome for the customer, and I would say it is the worst element I have seen in these years."
"The quality of Microsoft customer support varies. With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE. However, we have faced challenges with support quality, especially in some subcontinent areas where the resources might not be as experienced."
"The only problem that you might face with Microsoft now is their complex licensing model."
"Technical support needs improvement."
"I generally find Microsoft solutions expensive, especially in specific offerings."
"The cost is very high."
"The authentication methods available are very limited, and this presents a weak point."
 

Pricing and Cost Advice

"It has been fair because we have been in from the beginning or close to the beginning. I know it is not truly an identity access management system yet, but its price was one of the appealing factors for us to purchase it at the time. It was reasonably priced."
"We don't pay separately for Microsoft Entra External ID as it's part of our Microsoft Exchange subscription."
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Security Firm
21%
Financial Services Firm
13%
Retailer
7%
Insurance Company
6%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Zilla Security?
It has been fair because we have been in from the beginning or close to the beginning. I know it is not truly an identity access management system yet, but its price was one of the appealing factor...
What needs improvement with Zilla Security?
There is still no automated way to de-provision access due to a review completion, but they are getting there in terms of making it unified. Right now it is just a one-way integration, importing us...
What is your primary use case for Zilla Security?
We use the tool for access reviews. It is mainly for our regulatory SOX compliance. That was the main use case, and why we purchased Zilla back at the end of 2021.
What is your experience regarding pricing and costs for Microsoft Entra External ID?
The only problem that you might face with Microsoft now is their complex licensing model.
What needs improvement with Microsoft Entra External ID?
For the last four or five years, I have been in an IT manager function, focusing on making things happen and having technical persons execute tasks. In the last three months, I have transitioned to...
What is your primary use case for Microsoft Entra External ID?
I am looking for a new solution and investigating existing products. We are already working with Microsoft Intune and SOTI. I have been working in the past with a Kaseya product, specifically Datto...
 

Also Known As

Zilla Security
Azure Active Directory External Identities
 

Overview

Find out what your peers are saying about CyberArk IGA Powered by Zilla vs. Microsoft Entra External ID and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.