CyberArk Identity vs Thales Authenticators comparison

CyberArk and Thales are both solutions in the Authentication Systems category. CyberArk is ranked #10 with an average rating of 8.1, while Thales is ranked #13 with an average rating of 8.0. CyberArk holds a 2.1% mindshare in AS, compared to Thales’s 2.3% mindshare. Additionally, 96% of CyberArk users are willing to recommend the solution, compared to 100% of Thales users who would recommend it.

CyberArk Identity

Read 29 CyberArk Identity reviews

2,974 Views
714 Comparison Views

96% willing to recommend

Thales Authenticators

Read 6 Thales Authenticators reviews

1,196 Views
945 Comparison Views

100% willing to recommend

CyberArk Identity

Thales Authenticators

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Executive SummaryUpdated on Aug 11, 2024

Thales Authenticators and CyberArk Identity are leading products in the authentication and identity management space. Thales Authenticators is preferred for its pricing and customer support, while CyberArk Identity is favored for its comprehensive feature set and higher satisfaction in user reviews, suggesting users find it worth the higher cost.

What features are offered by Thales Authenticators in comparison to CyberArk Identity?

Thales Authenticators is praised for its seamless integration and strong authentication methods. Additionally, it offers competitive upfront costs and provides a straightforward deployment process. On the other hand, CyberArk Identity stands out with its extensive access management capabilities and advanced security features. It also delivers a richer feature set and offers a robust deployment model.

What areas of improvement can be found in Thales Authenticators in comparison to CyberArk Identity?

Thales Authenticators users note issues with customization options and reporting capabilities. There is also feedback on the need for better user guidance. CyberArk Identity users mention complexities in initial configuration, occasional glitches, and call for enhanced user guidance as well.

How is the ease of deployment and customer service of Thales Authenticators in comparison to CyberArk Identity?

Thales Authenticators is noted for its straightforward deployment process and responsive customer support. While CyberArk Identity offers a robust deployment model, it is seen as more complicated to set up but is complemented by effective customer support.

What setup costs and ROI can be seen with Thales Authenticators in comparison to CyberArk Identity?

Thales Authenticators offers competitive upfront costs and strong ROI, appealing to budget-conscious buyers. CyberArk Identity, with higher initial costs, justifies the expense through its extensive capabilities and long-term value. CyberArk edges out in perceived ROI despite higher expenses.

To learn more, read our detailed CyberArk Identity vs. Thales Authenticators Report (Updated: September 2025).

Buyer's Guide

CyberArk Identity vs. Thales Authenticators

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CyberArk Identity

Ranking in Authentication Systems

10th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Identity Management (IM) (8th), Authorization Software (3rd), Enterprise Password Managers (6th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)

Thales Authenticators

Ranking in Authentication Systems

13th

Average Rating

7.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Authentication Systems category, the mindshare of CyberArk Identity is 2.1%, up from 1.1% compared to the previous year. The mindshare of Thales Authenticators is 2.3%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Authentication Systems Market Share Distribution
Product	Market Share (%)
CyberArk Identity	2.1%
Thales Authenticators	2.3%
Other	95.6%

Authentication Systems

Featured Reviews

Julio Montero

Access Management Analyst at Telefónica

Access management system provides strong security and effortless user authentication

The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.

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Gustavo Merighi

Automation and Telecommunications Analyst at Grupo Energisa

Has an easy-to-use management interface and a straightforward initial setup process

Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access."

"What I like most about CyberArk Identity is the model that is in place."

"It has aided in troubleshooting by allowing logs to be extracted and sent to a correlation engine, such as QRadar, for notifications or alerts."

"It has machine learning and can help clients to learn the environment and understand what is happening."

"The initial setup is straightforward. It takes me up to an hour and a half."

"I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience."

"I found the solution to be stable."

"CyberArk Identity is at the top."

More CyberArk Identity pros

"The most valuable feature of SafeNet Authentication Manager is authentication."

"One valuable feature is Thales' ability to provide off-site tokens."

"The technical support services are good."

"I like how the solution allows me to support different types of hardware tokens and integrate with OTP."

"We use this solution to log into virtual machines like VMware and VMware Horizon."

"Scalable and stable."

Cons

"The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer."

"Room for improvement for CyberArk Identity might be on the support side, as they constantly improve with new features and remove redundant ones, integrating multiple steps into a single one for easier use; however, this is not just CyberArk Identity, as many vendors start with basic troubleshooting services without recognizing that knowledgeable users often reach out after exhausting those options."

"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."

"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."

"Something they could improve is the management of multifactor authentication. When you translate the page from one language to another, it can be a difficult process."

"The solution could be easier to use and I found it to be very complex involving many steps."

"The OpenID features could improve in CyberArk Identity."

"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."

More CyberArk Identity cons

"The stability could improve."

"Lacks integration with other platforms."

"The solution should allow for support of multi-tenant architecture."

"The problem with SafeNet is that it's not integrated with Microsoft 365."

"The product could be improved by adding more features for sending tokens via SMS or phone calls."

"We faced issues due to slow ticket responses, which improved over time."

Pricing and Cost Advice

"It's not that affordable compared to Delinea or other products. They're less expensive and allow more customization. For the cost, it is expensive."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."

"There is an initial license and then there is a subscription needed."

"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."

"CyberArk Identity is an expensive solution."

"The pricing of CyberArk Identity is competitive."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

More CyberArk Identity pricing and cost advice

"There is an annual licensing fee."

"Thales is more expensive than its competitors."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

13%

Government

11%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	4
Large Enterprise	10

No data available

Questions from the Community

What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...

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What needs improvement with CyberArk Identity?

The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowle...

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What needs improvement with Thales Authenticators?

Currently, the solution fulfills our requirements. We are very satisfied with its features, and do not have any specific ideas for improvement right now. Perhaps, in the future, three-factor authen...

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What is your primary use case for Thales Authenticators?

Our employees, whether working on-site or remotely, use Thales Authenticators for two-factor authentication to log in to their laptops or PCs. This is our primary use case.

See all answers

What advice do you have for others considering Thales Authenticators?

From our past years of experience, the solution is very smooth, and we have had a good experience with it. We would definitely recommend Thales to others for its reliability and features. I'd rate ...

See all answers

Comparisons

Microsoft Entra ID vs CyberArk Identity

Compared 18% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 8% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 7% of the time

Microsoft Intune vs CyberArk Identity

Compared 6% of the time

Ping Identity Platform vs CyberArk Identity

Compared 6% of the time

More CyberArk Identity Competitors

Utimaco SecurityServer vs Thales Authenticators

Compared 24% of the time

Yubico YubiKey vs Thales Authenticators

Compared 21% of the time

Atalla Hardware Security Module vs Thales Authenticators

Compared 11% of the time

Microsoft Entra ID vs Thales Authenticators

Compared 7% of the time

RSA SecurID vs Thales Authenticators

Compared 6% of the time

More Thales Authenticators Competitors

Product Reports

Buyer's Guide

CyberArk Identity

October 2025

Download CyberArk Identity product report

Buyer's Guide

Authentication Systems

September 2025

Download Thales Authenticators product report

Also Known As

Idaptive

Gemalto Ezio, Ezio, Gemalto Authenticators, SafeNet Authentication Manager

Overview

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

Offering the broadest range of authentication methods and form factors, Thales allows customers to address numerous use cases, assurance levels, and threat vectors with unified, centrally managed policies—managed from one authentication back end delivered in the cloud or on premise.

Thales

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Standard Chartered Bank (SCB)

Buyer's Guide

CyberArk Identity vs. Thales Authenticators

September 2025

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