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Creatio Studio vs Hyland OnBase comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.6
Creatio Studio users experience cost reductions, enhanced performance, and improved collaboration, saving significant time and money.
Sentiment score
5.2
Hyland OnBase enhances efficiency and cost savings by streamlining processes, reducing paper use, and supporting remote work.
In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.
Product Owner at a non-tech company with 11-50 employees
I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.
IT Intern at a manufacturing company with 1,001-5,000 employees
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
Senior Software Engineer at Infosys
There's also prevention of financial loss because I have some workflows designed specifically to validate certain processes, and in the past a lot of money was lost because calculations were done incorrectly.
Analista at a consultancy with 201-500 employees
Automation processes that used to take four or three weeks now only require days, and users can be easily trained to implement their own processes.
Process Analyst at a consultancy with 51-200 employees
 

Customer Service

Sentiment score
6.2
Creatio Studio's customer service is praised for its reliability and efficiency, though some face delays and region-specific challenges.
Sentiment score
5.9
Hyland OnBase offers responsive service, but support quality varies and may require premium packages for enhanced assistance.
We have a manager, and we can ask anything we need, and they are involved in our questions.
Software analyst at a comms service provider with 1,001-5,000 employees
The customer support of Studio Creatio is perfect.
Workforce Management Specialist at a consultancy with 11-50 employees
They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager.
Product Owner at a non-tech company with 11-50 employees
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Program Manager at a financial services firm with 11-50 employees
Whenever I proved it was an issue on their side, they always followed up quickly and professionally and always resolved the problems.
Analista at a consultancy with 201-500 employees
Customer support largely falls on us, as many aspects must be handled directly with Hyland.
Process Analyst at a consultancy with 51-200 employees
 

Scalability Issues

Sentiment score
6.7
Creatio Studio is versatile, seamlessly integrates, scales without performance issues, and supports customization and significant workloads.
Sentiment score
6.8
Hyland OnBase is praised for scalability and adaptability, efficiently expanding to support growing business demands despite setup costs.
The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless.
Product Owner at a non-tech company with 11-50 employees
Studio Creatio has very good scalability with no problems.
Software analyst at a comms service provider with 1,001-5,000 employees
I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Transitioning to cloud-based services may reduce these costs in the future.
Product owner at a computer software company with 10,001+ employees
Hyland OnBase's scalability is one of its most significant strengths.
Process Analyst at a consultancy with 51-200 employees
In the cloud it's easier to handle; you work with pods and other infrastructure elements.
Analista at a consultancy with 201-500 employees
 

Stability Issues

Sentiment score
8.1
Creatio Studio is stable and reliable, with minimal issues, although performance can depend on infrastructure and network setup.
Sentiment score
8.0
Hyland OnBase is a stable, reliable platform with strong traceability, high performance, and minimal maintenance, akin to Windows.
It is quite stable, clean, and a steady platform.
Creatio Technical Consultant at a computer software company with 11-50 employees
Studio Creatio has shown no stability issues, which is rare.
Consultor De T I at Sylvamo
Studio Creatio is very stable in my experience.
Software analyst at a comms service provider with 1,001-5,000 employees
Since then they've improved a lot, and now it's very stable.
Analista at a consultancy with 201-500 employees
Hyland OnBase was a stable solution that worked effectively for us.
Program Manager at a financial services firm with 11-50 employees
 

Room For Improvement

Users recommend improving Creatio Studio's AI, interfaces, integrations, support, customization, and dashboards, with focus on intuitive use.
Hyland OnBase needs improved usability, integration, and support, with simplified management, enhanced features, and better documentation and pricing adjustments.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
Creatio Technical Consultant at a computer software company with 11-50 employees
More comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.
Software analyst at a comms service provider with 1,001-5,000 employees
The application could potentially be more open-source, allowing integration with more solutions.
Program Manager at a financial services firm with 11-50 employees
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
Product owner at a computer software company with 10,001+ employees
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
Business Analyst at a tech vendor with 10,001+ employees
 

Setup Cost

Enterprise users consider Creatio Studio cost-effective yet complex, with flexible pricing appealing for low-code projects in large companies.
Hyland OnBase offers modular enterprise solutions, with varied pricing and complex licensing, often seen as justified yet expensive.
Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
To request another license would cost the organization extra.
Workforce Management Specialist at a consultancy with 11-50 employees
I can confirm that it is significantly more cost-effective than Oracle Banking Origination.
Core Banking Analyst at a financial services firm with 1-10 employees
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Program Manager at a financial services firm with 11-50 employees
I find pricing to be on the higher side due to its monolithic architecture.
Product owner at a computer software company with 10,001+ employees
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Senior Software Engineer at Infosys
 

Valuable Features

Creatio Studio offers no-code customization, BPM tools, CRM features, and scalability to enhance workflow management and client interactions.
Hyland OnBase excels in document management with scalable workflows, easy integration, customization, automation, and robust security features.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
Creatio Technical Consultant at a computer software company with 11-50 employees
The Process Designer is fundamental to nearly all my work.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Studio Creatio is flexible and easy to use because I have no technical background and I have been able to configure some pretty medium complexity workflows without the need for coding for lead and opportunity management, so that is pretty interesting and cool.
Creatio AE at a computer software company with 51-200 employees
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Program Manager at a financial services firm with 11-50 employees
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Senior Software Engineer at Infosys
Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.
Business Analyst at a tech vendor with 10,001+ employees
 

Categories and Ranking

Creatio Studio
Ranking in Business Process Management (BPM)
9th
Ranking in Low-Code Development Platforms
5th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
30
Ranking in other categories
Rapid Application Development Software (11th), Business Orchestration and Automation Technologies (9th)
Hyland OnBase
Ranking in Business Process Management (BPM)
13th
Ranking in Low-Code Development Platforms
16th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
18
Ranking in other categories
Enterprise Content Management (6th)
 

Mindshare comparison

As of October 2026, in the Business Process Management (BPM) category, the mindshare of Creatio Studio is 1.3%, up from 0.8% compared to the previous year. The mindshare of Hyland OnBase is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Creatio Studio1.3%
Hyland OnBase1.0%
Other97.7%
Business Process Management (BPM)
 

Featured Reviews

BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.
Joao Santiago - PeerSpot reviewer
Analista at a consultancy with 201-500 employees
Digital workflows have transformed meeting minutes and document tracking across departments
There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.
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Top Industries

By visitors reading reviews
Construction Company
13%
Outsourcing Company
12%
Manufacturing Company
11%
Comms Service Provider
11%
Government
9%
Financial Services Firm
9%
Healthcare Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Studio Creatio?
My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.
What needs improvement with Studio Creatio?
Creatio Studio can be improved in the area of AI-assisted development, which is currently being developed and is in beta as far as I know. This enhancement will allow you to develop more quickly.
What is your primary use case for Studio Creatio?
My main use case for Creatio Studio involves doing projects for different customers, including banks and people that need to use Creatio Studio. I do the development for them.I worked on a project ...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...
What is your primary use case for Hyland OnBase?
As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...
 

Also Known As

No data available
OnBase
 

Overview

 

Sample Customers

First United Bank & Trust, Josera, BSN Sports, Colgate-Palmolive, Guided Care, Maryland Department of Disabilities, Vodafone, Sureserve
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Creatio Studio vs. Hyland OnBase and other solutions. Updated: October 2026.
919,586 professionals have used our research since 2012.