

Hyland OnBase and Creatio Studio are both competitive in the realm of business process management solutions. OnBase is noted for its document management capabilities, while Creatio Studio stands out for its CRM functionalities and process automation. Predominantly, Hyland OnBase has the upper hand in document-centric applications, while Creatio Studio excels in CRM and no-code/low-code environments.
Features: Hyland OnBase is equipped with scalable document management functions including modular workflows, document retention, and integration with business applications. Its robust security and audit trail features ensure data protection and compliance. Meanwhile, Creatio Studio offers a no-code platform that excels in adaptive process automation, CRM functionalities, and seamless system integration, allowing for quick application development.
Room for Improvement: Hyland OnBase could improve its user interface and simplify its modular architecture to ease administrative tasks, along with addressing complexities during initial setup and migration. Creatio Studio encounters limitations in AI and reporting functionalities, needing more sophisticated implementations. Improvements in integration capabilities and enhancing logic processing performance are desirable.
Ease of Deployment and Customer Service: Hyland OnBase offers flexible deployment across on-premises and hybrid cloud environments, though it tends toward traditional setups. While the support is accessible, resolution times can be slow. Creatio Studio provides more versatile deployment options via public and private clouds and is praised for smooth integration and helpful customer support.
Pricing and ROI: Hyland OnBase is recognized as costly because of its modular nature and support needs but is appreciated for its ROI in document management efficiencies, particularly in insurance. Creatio Studio, while competitively priced against ECM platforms, has complex licensing tiers but delivers significant value relative to other low-code options, notably in CRM and business process enhancements.
In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.
After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.
I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
We have a manager, and we can ask anything we need, and they are involved in our questions.
The customer support of Studio Creatio is perfect.
They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
I find technical support from Hyland to be good.
The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless.
Studio Creatio has very good scalability with no problems.
I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.
Transitioning to cloud-based services may reduce these costs in the future.
It is quite stable, clean, and a steady platform.
Studio Creatio has shown no stability issues, which is rare.
Studio Creatio is very stable in my experience.
Hyland OnBase was a stable solution that worked effectively for us.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
More comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.
I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.
The application could potentially be more open-source, allowing integration with more solutions.
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average.
To request another license would cost the organization extra.
I can confirm that it is significantly more cost-effective than Oracle Banking Origination.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
I find pricing to be on the higher side due to its monolithic architecture.
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
The Process Designer is fundamental to nearly all my work.
Studio Creatio is flexible and easy to use because I have no technical background and I have been able to configure some pretty medium complexity workflows without the need for coding for lead and opportunity management, so that is pretty interesting and cool.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.
| Product | Mindshare (%) |
|---|---|
| Studio Creatio | 1.2% |
| Hyland OnBase | 1.0% |
| Other | 97.8% |

| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 14 |
Creatio Business Studio is an AI-native platform that enables organizations to build and manage business applications, workflows, and AI agents. It combines visual no-code development, AI-assisted coding, workflow automation, and application lifecycle management in one environment used by both business and IT teams.
Business Studio serves as the foundation for all Creatio applications and can also be used to create custom solutions for operational and industry-specific processes beyond traditional CRM. Users without deep technical skills can design applications and automate processes using visual designers and natural-language tools, while developers can extend solutions with code when more specialized functionality is required.
The platform supports the full application lifecycle, from designing interfaces, data models, and business logic to automating processes and deploying applications across environments. AI coding agents can help translate natural-language requirements into application components, while visual BPMN and case management tools support structured and dynamic workflows.
Business Studio also provides centralized application management, governance, and integration capabilities. Organizations can manage releases and dependencies, connect applications with external systems, reuse components across solutions, and extend the platform through APIs, advanced development, and the Creatio Marketplace.
Creatio Business Studio can help organizations reduce the time, cost, and technical effort required to build and evolve business applications and automate processes. Key areas of value include:
Creatio Business Studio is a good option for organizations that need to build and regularly adapt solutions for complex, cross-functional, or industry-specific processes that standard applications cannot fully support.
It can help companies reduce development backlogs, automate processes across departments, and consolidate disconnected solutions on a common platform. Business teams can make more changes independently, with IT maintaining control over security, integrations, governance, and application management.
Business Studio can support both departmental and enterprise-wide initiatives across industries, with applications and workflows tailored to specific operational requirements. Organizations can also extend the platform with Creatio Sales, Creatio Marketing, and Creatio Service to connect custom and industry workflows with end-to-end CRM processes.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
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