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Creatio Studio vs Hyland OnBase comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.8
Creatio Studio offers significant cost savings, enhanced efficiency, and quickly achieves ROI, proving a valuable investment for users.
Sentiment score
4.6
Hyland OnBase enhances efficiency and cost savings by streamlining processes, reducing paper use, and supporting remote work.
In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.
Product Owner at a non-tech company with 11-50 employees
I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.
IT Intern at a manufacturing company with 1,001-5,000 employees
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
Senior Software Engineer at Infosys
 

Customer Service

Sentiment score
6.2
Creatio Studio's support is responsive and efficient, though some face challenges with time zones and support depth.
Sentiment score
5.8
Hyland OnBase offers responsive service, but support quality varies and may require premium packages for enhanced assistance.
We have a manager, and we can ask anything we need, and they are involved in our questions.
Software analyst at a comms service provider with 1,001-5,000 employees
The customer support of Studio Creatio is perfect.
Workforce Management Specialist at a consultancy with 11-50 employees
They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager.
Product Owner at a non-tech company with 11-50 employees
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Program Manager at a financial services firm with 11-50 employees
I find technical support from Hyland to be good.
Product owner at a computer software company with 10,001+ employees
 

Scalability Issues

Sentiment score
6.9
Studio Creatio scales well, supporting diverse businesses efficiently with flexibility and integration capabilities, despite customization requiring extra resources.
Sentiment score
6.5
Hyland OnBase is praised for scalability and adaptability, efficiently expanding to support growing business demands despite setup costs.
The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless.
Product Owner at a non-tech company with 11-50 employees
Studio Creatio has very good scalability with no problems.
Software analyst at a comms service provider with 1,001-5,000 employees
I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Transitioning to cloud-based services may reduce these costs in the future.
Product owner at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
8.1
Creatio Studio is stable and reliable with frequent updates, though minor issues occur due to external factors.
Sentiment score
8.2
Hyland OnBase is a stable, reliable platform with strong traceability, high performance, and minimal maintenance, akin to Windows.
It is quite stable, clean, and a steady platform.
Creatio Technical Consultant at a computer software company with 11-50 employees
Studio Creatio has shown no stability issues, which is rare.
Consultor De T I at Sylvamo
Studio Creatio is very stable in my experience.
Software analyst at a comms service provider with 1,001-5,000 employees
Hyland OnBase was a stable solution that worked effectively for us.
Program Manager at a financial services firm with 11-50 employees
 

Room For Improvement

Creatio Studio users seek enhanced AI, integration, system performance, UI customization, documentation, and better support for seamless global use.
Hyland OnBase needs improved usability, integration, and support, with simplified management, enhanced features, and better documentation and pricing adjustments.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
Creatio Technical Consultant at a computer software company with 11-50 employees
More comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.
Software analyst at a comms service provider with 1,001-5,000 employees
The application could potentially be more open-source, allowing integration with more solutions.
Program Manager at a financial services firm with 11-50 employees
Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.
Product owner at a computer software company with 10,001+ employees
If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.
Business Analyst at a tech vendor with 10,001+ employees
 

Setup Cost

Creatio Studio offers competitive pricing compared to ECM solutions, favoring large companies with a flexible, no-code/low-code structure.
Hyland OnBase offers modular enterprise solutions, with varied pricing and complex licensing, often seen as justified yet expensive.
Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
To request another license would cost the organization extra.
Workforce Management Specialist at a consultancy with 11-50 employees
I can confirm that it is significantly more cost-effective than Oracle Banking Origination.
Core Banking Analyst at a financial services firm with 1-10 employees
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Program Manager at a financial services firm with 11-50 employees
I find pricing to be on the higher side due to its monolithic architecture.
Product owner at a computer software company with 10,001+ employees
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Senior Software Engineer at Infosys
 

Valuable Features

Creatio Studio offers low-code tools for automating workflows, integrating data, and enhancing productivity with customizable AI-driven solutions.
Hyland OnBase excels in document management with scalable workflows, easy integration, customization, automation, and robust security features.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
Creatio Technical Consultant at a computer software company with 11-50 employees
The Process Designer is fundamental to nearly all my work.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Studio Creatio is flexible and easy to use because I have no technical background and I have been able to configure some pretty medium complexity workflows without the need for coding for lead and opportunity management, so that is pretty interesting and cool.
Creatio AE at a computer software company with 51-200 employees
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Program Manager at a financial services firm with 11-50 employees
The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.
Senior Software Engineer at Infosys
Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.
Business Analyst at a tech vendor with 10,001+ employees
 

Categories and Ranking

Creatio Studio
Ranking in Business Process Management (BPM)
8th
Ranking in Low-Code Development Platforms
6th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
29
Ranking in other categories
Rapid Application Development Software (12th), Business Orchestration and Automation Technologies (10th)
Hyland OnBase
Ranking in Business Process Management (BPM)
15th
Ranking in Low-Code Development Platforms
16th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
16
Ranking in other categories
Enterprise Content Management (5th)
 

Mindshare comparison

As of September 2026, in the Business Process Management (BPM) category, the mindshare of Creatio Studio is 1.2%, up from 0.8% compared to the previous year. The mindshare of Hyland OnBase is 1.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Studio Creatio1.2%
Hyland OnBase1.0%
Other97.8%
Business Process Management (BPM)
 

Featured Reviews

BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
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Top Industries

By visitors reading reviews
Construction Company
16%
Outsourcing Company
12%
Manufacturing Company
12%
Financial Services Firm
11%
Government
9%
Financial Services Firm
9%
Healthcare Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for Studio Creatio?
My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.
What needs improvement with Studio Creatio?
I think Studio Creatio can be improved by enhancing the documentation, perhaps offering more specific training for our AI robots, and possibly providing free training at events where companies can ...
What is your primary use case for Studio Creatio?
I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version,...
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...
What is your primary use case for Hyland OnBase?
As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...
 

Also Known As

No data available
OnBase
 

Overview

 

Sample Customers

First United Bank & Trust, Josera, BSN Sports, Colgate-Palmolive, Guided Care, Maryland Department of Disabilities, Vodafone, Sureserve
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Creatio Studio vs. Hyland OnBase and other solutions. Updated: September 2026.
912,818 professionals have used our research since 2012.