ConnectWise RMM vs VMware Tanzu Observability comparison

ConnectWise and Broadcom are both solutions in the Cloud Monitoring Software category. ConnectWise is ranked #36 with an average rating of 7.5, while Broadcom is ranked #33 with an average rating of 8.0. ConnectWise holds a 0.3% mindshare in CMS, compared to Broadcom’s 0.4% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

ConnectWise RMM

Read 6 ConnectWise RMM reviews

2,315 Views
185 Comparison Views

100% willing to recommend

VMware Tanzu Observability

Read 1 VMware Tanzu Observability review

297 Views
291 Comparison Views

100% willing to recommend

ConnectWise RMM

VMware Tanzu Observability

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Executive Summary

We performed a comparison between ConnectWise RMM and VMware Tanzu Observability based on real PeerSpot user reviews.

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March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise RMM

Ranking in Cloud Monitoring Software

36th

Average Rating

8.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (62nd), Server Monitoring (22nd), IT Infrastructure Monitoring (49th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (23rd), Unified Endpoint Management (UEM) (19th)

VMware Tanzu Observability

Ranking in Cloud Monitoring Software

33rd

Average Rating

8.0

Reviews Sentiment

2.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Cloud Monitoring Software category, the mindshare of ConnectWise RMM is 0.3%. The mindshare of VMware Tanzu Observability is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
VMware Tanzu Observability	0.4%
ConnectWise RMM	0.3%
Other	99.3%

Cloud Monitoring Software

Featured Reviews

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

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AhmedGhani

Iinfrastructure Architect at Ministry Of Justice

Has improved infrastructure monitoring through strong integration capabilities

I am one of the big fans of Tanzu, but actually, here in Saudi Arabia, it does not work as expected. I do not know if this is a mistake from the partner or if there is something missing with the product, but I know it should be the umbrella that contains all the services related to VMware. However, when we compare it with the containerization in Azure or other infrastructure environments, I cannot see it having good competition with them. But when I read the specifications and capabilities of the product, I found it to be very good, though I am unsure what is missing. The feedback that I get from the operation team is that it was easy to deploy VMware Tanzu Observability, but they need more resources and documentation about it. Additionally, the partner in Saudi Arabia has some issues, and many people in the market are currently focused mainly on cloud services. VMware Tanzu is related to private cloud and data center internally, so this new trend towards cloud makes it a little difficult for private cloud and private data center. For the actual work and heavy duty workload, we are still using VMware products, vCenter and also Tanzu as part of this. There are multiple dependencies related to the implementation of VMware Tanzu Observability. This is linked to the network, storage, and many other factors. For this type of project and implementation, there needs to be collaboration between the network team, SAN storage team, and the partner from whom I receive support during the implementation phase. The time for implementation depends on the workload as well. If you are talking about 100 virtual machines, it is not the same as when you are discussing 1,000 virtual machines. The implementation time will depend on the workload and the number of infrastructure team members you have, along with the virtual machines and containers. To improve VMware Tanzu Observability, they need to conduct more POCs to raise awareness regarding their features and the integration capabilities with other tools. The current market trends lean towards AI and machine learning, and they need to play their role in the market for these features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"At this point, this product does everything that I want."

"The technical support has been fantastic."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The most valuable feature is the patching solution."

"We've seen a lot of MSPs who have grown by using Continuum."

"It enables us to respond to issues quickly and efficiently."

"The best feature of VMware Tanzu Observability for me was its capability of integration with multiple observability tools, not just Tanzu, but also third parties."

Cons

"The solution could improve by offering better overall management and dashboards."

"They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The solution could improve by offering better overall management and dashboards."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

More ConnectWise RMM cons

"Here in Saudi Arabia, it does not work as expected. I do not know if this is a mistake from the partner or if there is something missing with the product."

Pricing and Cost Advice

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

14%

Performing Arts

10%

Comms Service Provider

10%

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

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What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.

See all answers

What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability?

The pricing for VMware Tanzu Observability is neither too expensive nor low. We can say it is in the middle range.

See all answers

What needs improvement with VMware Tanzu Observability?

See all answers

What is your primary use case for VMware Tanzu Observability?

I am still working with VMware and vCenter, and this is one of the critical and essential parts of our infrastructure at our company and in the Middle East overall. We have a huge infrastructure, s...

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Product Reports

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ConnectWise RMM

March 2026

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Buyer's Guide

Cloud Monitoring Software

March 2026

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Also Known As

Continuum Command, Continuum RMM

No data available

Overview

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

VMware Tanzu Observability provides real-time monitoring and analytics for cloud-native environments, enhancing visibility and operational efficiency for robust application performance management.

VMware Tanzu Observability is designed to deliver comprehensive insights into application metrics and data across distributed systems. Its capabilities allow businesses to effectively monitor, troubleshoot, and optimize application performance, ensuring reliability and scaling in cloud-native architectures. By leveraging advanced analytics, VMware Tanzu Observability empowers enterprises to proactively manage application infrastructure and services, enabling a seamless monitoring experience that aligns with industry demands for agility and speed.

What are the key features of VMware Tanzu Observability?

Real-Time Monitoring: Instant visibility into application performance and metrics.
Advanced Analytics: In-depth analysis to identify trends and anomalies.
Scalability: Supports extensive data handling across cloud-native environments.
Integration Support: Compatible with multiple cloud platforms and services.
Reliability: Enhances operational efficiency through consistent monitoring.

What benefits and ROI can you expect from VMware Tanzu Observability?

Improved Performance: Optimizes application efficiency and uptime.
Cost Efficiency: Reduces resource allocation through effective monitoring.
Enhanced Decision-Making: Data-driven insights facilitate better strategy formulation.
Proactive Management: Anticipate and resolve potential issues before they affect users.

Industries such as finance, healthcare, and e-commerce implement VMware Tanzu Observability to meet specific requirements for high availability and performance. In finance, it supports transaction monitoring while in healthcare, it ensures application reliability crucial for patient data management. E-commerce platforms use it to maintain seamless shopping experiences, underpinning high-performance demands throughout peak traffic periods.

Broadcom

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

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March 2026

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