

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
It saves probably more than 50% of the time that would have been required, likely around 75%.
It is definitely not a beginner-friendly tool, but it is definitely the best tool that is available in the market for insurance-related products.
If you use it properly, then you can get value from it.
We see logs between 10 to 30 minutes in contrast to six hours with other platforms, marking a substantial ROI for organizations needing to prevent breaches.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
We have a tool called Hudu where all our KBs are loaded.
I feel that Splunk's documentation is highly maintained, regular updates seem to happen, and I don't have any suggestions for improvement as it is currently at its best.
However, as I mentioned, sometimes they might not have proper knowledge or sometimes they are not sufficiently technical.
The CSMs and account managers in the channel team are great, providing assistance not just with selling the product but also for implementation, deployment, and aftercare.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
If we have compliance requirements to just store logs, then Splunk Cloud Platform is not the right platform.
If you purchase something initially and later have increased requirements, they can scale up and scale down your environment.
Splunk Cloud Platform's scalability works well, especially for smaller businesses, but can present issues for larger enterprises facing stricter regulations and greater integration requirements.
ConnectWise RMM has been quite stable for the last eight months.
Its stability is commendable, enabling easy visibility into logs, effective data ingestion, and successful operations with diverse integrations and third-party platforms.
This is usually improved by following best practices such as optimizing SPL queries, using the proper index, and managing data correctly.
I rate Splunk Cloud Platform a ten out of ten for stability and reliability.
We always have problems where we can't log into it, so we have to use the web version.
The pricing for ConnectWise RMM is reasonable.
I know there are tutorials on the website, but I feel if they rolled out more free courses on such things that provide a link to a free course for beginner training, I feel people would be interested in it.
In terms of enhancement for Splunk Cloud Platform, I would say if we could create add-ons or if we get the capability to build add-ons directly through cloud, not talking about the add-on builder framework, but something editor-like where we will directly edit our conf files from any specific app or TA provided by Splunk Cloud Platform itself.
I would suggest going for Splunk Cloud Platform because AWS, Microsoft Azure, and Google Cloud are very expensive in comparison.
My experience with pricing, setup cost, and licensing was very smooth.
Once you are in the partnership with Splunk Cloud Platform and with Cisco, you can have good discounts, you can make the deal and discuss, and they are willing to help you as a partner in finding the solution and finding your target.
When it comes to the cost of Splunk Cloud Platform, I would rate it a five from one to ten, with one being cheap and ten being expensive.
If you really need the SIEM solution, then it is very cost-effective for your company.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
The search capability utilizes the same compute assigned, and compared to on-premises, it is very efficient and fast because on-premises we had fixed compute assigned with limits set for searching per role or application.
The platform's alerting mechanism is valuable, as there is software that makes alarms in case of attacks.
| Product | Mindshare (%) |
|---|---|
| Splunk Cloud Platform | 2.1% |
| ConnectWise RMM | 3.4% |
| Other | 94.5% |

| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 16 |
| Large Enterprise | 56 |
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.
ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.
What are the key features of ConnectWise RMM?ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.
Splunk Cloud Platform enhances operational efficiency with streamlined log management and real-time data analysis, offering customizable dashboards, seamless system integration, and a user-friendly interface that simplifies infrastructure management.
Splunk Cloud Platform stands out for its robust indexing and powerful search capabilities, delivering end-to-end visibility across environments. AI-driven security measures enhance cybersecurity intelligence, while its flexible log management reduces resolution times. The platform integrates effortlessly with diverse systems, supporting centralized log management, security monitoring, and application performance analysis. Users leverage its comprehensive analytics for troubleshooting, alerting, and visualization, optimizing costs and ensuring compliance with unified data sources.
What are the key features of Splunk Cloud Platform?In many industries, Splunk Cloud Platform is implemented primarily for unified log management, cybersecurity initiatives, and application performance monitoring. Businesses utilize it to streamline IT operations, integrate data sources, and leverage insights for troubleshooting and strategic decision-making, ensuring compliance and optimized resource use.
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