No more typing reviews! Try our Samantha, our new voice AI agent.

ConnectWise RMM vs Splunk Cloud Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.
Sentiment score
5.2
Splunk Cloud Platform boosts efficiency, security, and cost savings, despite costs, by enhancing visibility and reducing management efforts.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
It is definitely not a beginner-friendly tool, but it is definitely the best tool that is available in the market for insurance-related products.
Data engineer at a tech vendor with 10,001+ employees
If you use it properly, then you can get value from it.
Senior Information Technology Security Consultant at Mideast Data Systems
We see logs between 10 to 30 minutes in contrast to six hours with other platforms, marking a substantial ROI for organizations needing to prevent breaches.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
 

Customer Service

Sentiment score
8.1
ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.
Sentiment score
6.3
Splunk Cloud Platform's support is mostly positive, with swift responses and effective solutions, though consistency in service varies.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
System Administrator at a computer software company with 11-50 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
We have a tool called Hudu where all our KBs are loaded.
Project Engineer at Moksh Tech
I feel that Splunk's documentation is highly maintained, regular updates seem to happen, and I don't have any suggestions for improvement as it is currently at its best.
Security Engineer at Payatu
However, as I mentioned, sometimes they might not have proper knowledge or sometimes they are not sufficiently technical.
Senior Information Technology Security Consultant at Mideast Data Systems
The CSMs and account managers in the channel team are great, providing assistance not just with selling the product but also for implementation, deployment, and aftercare.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
 

Scalability Issues

Sentiment score
8.4
ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.
Sentiment score
6.6
Splunk Cloud Platform excels in scalability and integration, supporting diverse business sizes with consistent performance, despite potential cost issues.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
Project Engineer at Moksh Tech
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
System Administrator at a computer software company with 11-50 employees
If we have compliance requirements to just store logs, then Splunk Cloud Platform is not the right platform.
Consultant at Principal Financial Group
If you purchase something initially and later have increased requirements, they can scale up and scale down your environment.
Senior Information Technology Security Consultant at Mideast Data Systems
Splunk Cloud Platform's scalability works well, especially for smaller businesses, but can present issues for larger enterprises facing stricter regulations and greater integration requirements.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
 

Stability Issues

Sentiment score
8.7
ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.
Sentiment score
7.8
Splunk Cloud Platform is praised for stability and reliability, with effective data management and minor performance variances noted.
ConnectWise RMM has been quite stable for the last eight months.
Project Engineer at Moksh Tech
Its stability is commendable, enabling easy visibility into logs, effective data ingestion, and successful operations with diverse integrations and third-party platforms.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
This is usually improved by following best practices such as optimizing SPL queries, using the proper index, and managing data correctly.
Jr. Oracle Apex Developer at a tech services company with 51-200 employees
I rate Splunk Cloud Platform a ten out of ten for stability and reliability.
Security Engineer at Payatu
 

Room For Improvement

ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.
Splunk Cloud Platform needs better cost management, usability enhancements, integration, AI support, and security improvements to satisfy user needs.
We always have problems where we can't log into it, so we have to use the web version.
Project Engineer at Moksh Tech
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
I know there are tutorials on the website, but I feel if they rolled out more free courses on such things that provide a link to a free course for beginner training, I feel people would be interested in it.
Data Security Intern at a manufacturing company with 10,001+ employees
In terms of enhancement for Splunk Cloud Platform, I would say if we could create add-ons or if we get the capability to build add-ons directly through cloud, not talking about the add-on builder framework, but something editor-like where we will directly edit our conf files from any specific app or TA provided by Splunk Cloud Platform itself.
Splunk Engineer at a recruiting/HR firm with 11-50 employees
I would suggest going for Splunk Cloud Platform because AWS, Microsoft Azure, and Google Cloud are very expensive in comparison.
Soc Analyst at Softcell Technologies Limited
 

Setup Cost

ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.
Splunk Cloud Platform offers extensive features but is often considered expensive, especially for small and medium-sized enterprises.
My experience with pricing, setup cost, and licensing was very smooth.
System Administrator at a computer software company with 11-50 employees
Once you are in the partnership with Splunk Cloud Platform and with Cisco, you can have good discounts, you can make the deal and discuss, and they are willing to help you as a partner in finding the solution and finding your target.
Innovation Service Manager at a computer software company with 51-200 employees
When it comes to the cost of Splunk Cloud Platform, I would rate it a five from one to ten, with one being cheap and ten being expensive.
Project Manager at Crest Data Systems
If you really need the SIEM solution, then it is very cost-effective for your company.
Angular Developer at Flourish Software
 

Valuable Features

ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.
Splunk Cloud Platform offers scalable analytics, seamless app integration, and proactive monitoring for efficient data analysis and security operations.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
Project Engineer at Moksh Tech
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
System Administrator at a computer software company with 11-50 employees
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
Sr Manager at Continued
The search capability utilizes the same compute assigned, and compared to on-premises, it is very efficient and fast because on-premises we had fixed compute assigned with limits set for searching per role or application.
Senior Software Engineer at WorldPay US
The platform's alerting mechanism is valuable, as there is software that makes alarms in case of attacks.
Chief Executive Officer at ENAD
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Alerting and Incident Management
16th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (16th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.4
Reviews Sentiment
5.7
Number of Reviews
88
Ranking in other categories
Data Visualization (3rd)
 

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of ConnectWise RMM is 3.4%, up from 0.6% compared to the previous year. The mindshare of Splunk Cloud Platform is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Cloud Platform2.1%
ConnectWise RMM3.4%
Other94.5%
IT Alerting and Incident Management
 

Featured Reviews

Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Unified log analytics has transformed security monitoring and cuts breach detection to minutes
Splunk Cloud Platform has areas for improvement, including the fact that it is obviously an enterprise tool and can be expensive, which is the biggest complaint I have noted. Costs can rise due to high data ingestion and long retention periods, along with a complex licensing structure that makes pricing difficult to predict as usage grows, especially since more systems send logs. There are also performance concerns at scale where users have reported slower searches and expensive long-term storage needs, particularly in multi-terabyte environments. Additionally, operational complexity exists as enterprises still need to do data onboarding, create dashboards, handle retention policies, access control, and performance tuning. These are the three key areas of improvement I have identified.
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Performing Arts
8%
Financial Services Firm
18%
Construction Company
12%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business36
Midsize Enterprise16
Large Enterprise56
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
What is your experience regarding pricing and costs for Splunk Cloud Platform?
The pricing of Splunk Cloud Platform is a concern for me; it is very costly, making it hard for small to medium vendors to afford. Splunk does not actually save resources for us because it only hel...
What needs improvement with Splunk Cloud Platform?
Splunk Cloud Platform has room for improvement because managing the architecture for a newcomer, such as an intern, can be hard. They could provide better documentation and videos to help with lear...
What is your primary use case for Splunk Cloud Platform?
My use case for Splunk Cloud Platform involves working in an organization that provides a daily full dashboard showing daily searches, daily ingestion, daily alerts, and more.
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Mindtouch
Find out what your peers are saying about ConnectWise RMM vs. Splunk Cloud Platform and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.