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ConnectWise RMM vs Splunk Cloud Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
7.0
Users find Splunk Cloud beneficial for cost savings, quick issue resolution, improved visibility, and notable ROI, despite some drawbacks.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Splunk Cloud Platform has impacted operational costs; it's a bit expensive, but it provides value for money.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
5.7
Splunk Cloud Platform's support is inconsistent, with premium users satisfied but others experiencing delays and varying response quality.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Premium support is costly and may not always provide a satisfactory experience.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
7.3
Splunk Cloud Platform impresses with scalability but faces cost concerns, praised for adaptability and easy resource expansion.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
7.9
Splunk Cloud Platform is praised for 99.9% availability, minimal issues, and quick resolution, ensuring high user-rated stability.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Splunk Cloud users face high costs, limited training, integration challenges, insufficient documentation, performance issues, and complex setup.
The pricing for ConnectWise RMM is reasonable.
Integration is a bit difficult due to the coding required for the integrations.
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Splunk Cloud Platform's high cost and complex licensing challenge small organizations and complicate budgeting due to unbundled features.
Splunk Cloud is considered too expensive, with its two product offerings both being costly.
If I were to rate the price for the product from 1 to 10, I would rate it nine.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Splunk Cloud Platform offers advanced search, dashboards, real-time analysis, AI insights, multi-cloud monitoring, and reduces maintenance workload.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
The real-time search capability of this product enhances operational decision-making.
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Alerting and Incident Management
15th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), Server Monitoring (21st), IT Infrastructure Monitoring (49th), Cloud Monitoring Software (36th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
58
Ranking in other categories
Data Visualization (3rd)
 

Mindshare comparison

As of October 2025, in the IT Alerting and Incident Management category, the mindshare of ConnectWise RMM is 0.6%, up from 0.6% compared to the previous year. The mindshare of Splunk Cloud Platform is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk Cloud Platform1.7%
ConnectWise RMM0.6%
Other97.7%
IT Alerting and Incident Management
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
UzairKhan - PeerSpot reviewer
AI-driven analytics significantly enhance operational decision-making
I am currently working with the solution, but I need to know from which NNTT. The interface is okay; its interface is good, and user interface is good. I would recommend Splunk Cloud Platform to other users and organizations because it adds value to the organization; you can do different things with it because it's a pure analytical tool, not only a SIEM tool. I am mostly focused on Splunk Cloud Platform because I chose this vendor due to the feature set that was offered by Splunk Cloud Platform; it was not being offered by any other vendor. Splunk Cloud Platform is the vendor I am referring to, not NNTT. Maintenance for Splunk Cloud Platform has been done manually, not automatically. Usually, one person takes part in maintenance. Regarding the number of users for Splunk Cloud Platform, it involves discussing the number of organizations or the number of people working in those organizations. In general, I would rate Splunk Cloud Platform a nine.
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Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
11%
Comms Service Provider
10%
Educational Organization
8%
Computer Software Company
31%
Financial Services Firm
10%
Manufacturing Company
6%
Comms Service Provider
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise6
Large Enterprise42
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What do you like most about Splunk Cloud Platform?
Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.
What is your experience regarding pricing and costs for Splunk Cloud Platform?
If I were to rate the price for the product from 1 to 10, I would rate it nine.
What needs improvement with Splunk Cloud Platform?
The disadvantage of Splunk Cloud Platform is that its integration process should be improved. The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Mindtouch
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: September 2025.
869,566 professionals have used our research since 2012.