We performed a comparison between ConnectWise Automate and Meraki Dashboard based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The database is great. It's a nicely ordered database."
"The implementation is nice and easy."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The most value we get from this solution is that everything is on a patch cycle."
"It is very scalable."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"The feature I find most valuable is the single pane of glass where you can configure a monitor view, all from one dashboard. For example, on the wireless side, you can configure it under the configuration panel, and then view statistics like location analytics, user analytics, etc."
"The most valuable feature is the single pane of glass that gives you multisite visibility."
"The ability to view the entire project stack, including the camera, features, and routers, which I believe are the most important or relevant components."
"I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running."
"The hardware of Meraki is very good quality."
"It's a simple, functional solution."
"The product can scale if you need it to."
"There is no need to swap the hardware at all the locations, and importing the APs into the Dashboard was a simple and quick process."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The fixed client for Automate is slow. The web client is not very intuitive."
"When users are trying to roam from one location to another location, geographical tracking would be helpful."
"It would be nicer if the dashboard was lighter."
"Meraki Dashboard's pricing could be improved."
"The tool needs to incorporate more integration platforms. Integrating technical support features directly into the dashboard would be highly beneficial. This would allow technicians to troubleshoot issues more efficiently."
"Meraki Dashboard could improve the user interface by making it more user-friendly. The configuring can at times be difficult."
"The initial setup is complex and can be made more straightforward."
"You can't really clone or replicate a device, that sort of feature would be useful. You can clone the site but you cannot clone the device."
"The price could be lower because the license for access points is expensive."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews. ConnectWise Automate is rated 7.4, while Meraki Dashboard is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas Meraki Dashboard is most compared with SolarWinds NPM, ThousandEyes, Cisco DNA Center, Mist AI and Cloud and Zabbix.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
