No more typing reviews! Try our Samantha, our new voice AI agent.

Meraki Dashboard vs Mist AI and Cloud comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
2.9
Meraki Dashboard enhances global device management, reducing IT labor, and offering efficiency, though ROI tracking remains challenging for many.
Sentiment score
6.7
Mist AI and Cloud reduces costs, enhances operations, and improves management, though pricing concerns persist despite competitive benefits.
Meraki Dashboard gives my whole team visibility into seeing what a network is doing or what devices they have.
Network Engineer at a wholesaler/distributor with 1,001-5,000 employees
We have seen a return on investment because we were able to save a good amount of time with Meraki Dashboard.
System Engineer II at a media company with 5,001-10,000 employees
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
 

Customer Service

Sentiment score
7.2
Meraki Dashboard support is well-rated for fast, knowledgeable service, though some report wait times and access difficulties.
Sentiment score
7.4
Customers mostly enjoy Mist AI support's efficiency, though some face delays; satisfaction is high despite aggressive sales tactics.
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
Video Conference Manager at a legal firm with 1,001-5,000 employees
When I do have to use them, they are excellent.
Network Engineer at a government with 1,001-5,000 employees
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
I rate technical support from Juniper as eight out of ten.
Technical Lead at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
5.2
Meraki Dashboard offers scalable, cloud-based management, easily supporting varying organizational sizes and seamless expansion with high user satisfaction.
Sentiment score
8.6
Mist AI and Cloud efficiently manages complex environments, supporting large enterprises and extensive networks with scalable, flexible management options.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
If you have flexibility in your network design, expansion is very easy.
Sr Ict Engineer at ICAD-KSA
Meraki Dashboard scales very seamlessly as integration is straightforward.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
Mist AI and Cloud is very scalable in the case of complex environments.
Global Wireless Practice Lead at a tech vendor with 1,001-5,000 employees
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
 

Stability Issues

Sentiment score
7.3
Meraki Dashboard is highly rated for its stability, resilience, and ease of use despite occasional minor connectivity issues.
Sentiment score
7.3
Mist AI and Cloud is stable and scalable, appreciated for features and redundancy despite environmental factor challenges.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The network has been working for the past 2.5 years and is performing very well.
Sr Ict Engineer at ICAD-KSA
I rarely, if ever, have experienced any outage with Meraki Dashboard.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
 

Room For Improvement

Meraki Dashboard needs improved incident reporting, integration, user-friendliness, AI capabilities, and expanded functionalities for better user experience.
Mist AI and Cloud face criticism for integration, complexity, support, pricing, performance, compatibility, and documentation inadequacies.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
AI capabilities present a significant opportunity for improvement for Meraki Dashboard as well; anything that has to do with incident and reporting needs a proactive approach, not just a reactive one.
Director at PwC
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
I'm vendor agnostic and sell all kinds of wireless gear, so I would recommend Mist AI and Cloud over the other ones, but it depends on your current situation.
Global Wireless Practice Lead at a tech vendor with 1,001-5,000 employees
 

Setup Cost

Meraki Dashboard is premium-priced, reliable, and ideal for comprehensive network management but not suited for budget-sensitive firms.
Mist AI pricing is moderate but setup and licensing fees can be high, especially in regions like Brazil.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
My experience with pricing, setup cost, and licensing is that it is very expensive.
Network Engineer at a government with 1,001-5,000 employees
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
 

Valuable Features

Meraki Dashboard provides centralized cloud management, intuitive interface, scalability, and real-time monitoring, enhancing productivity and efficient network management.
Mist AI and Cloud provide automation, real-time insights, and AI-driven tools for efficient, user-friendly network management and troubleshooting.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
System Analyst II at IT solutions consultings
Meraki Dashboard helps cut down on time because we're troubleshooting in a single pane of glass.
Network Engineer at a wholesaler/distributor with 1,001-5,000 employees
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
Technical Lead at a tech vendor with 10,001+ employees
 

Categories and Ranking

Meraki Dashboard
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
69
Ranking in other categories
Network Monitoring Software (11th)
Mist AI and Cloud
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
25
Ranking in other categories
Wireless LAN (20th)
 

Mindshare comparison

Meraki Dashboard and Mist AI and Cloud aren’t in the same category and serve different purposes. Meraki Dashboard is designed for Network Monitoring Software and holds a mindshare of 0.8%, down 1.1% compared to last year.
Mist AI and Cloud, on the other hand, focuses on Wireless LAN, holds 2.0% mindshare, up 1.6% since last year.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Meraki Dashboard0.8%
Zabbix3.7%
SolarWinds NPM3.7%
Other91.8%
Network Monitoring Software
Wireless LAN Mindshare Distribution
ProductMindshare (%)
Mist AI and Cloud2.0%
Aruba Wireless12.8%
Cisco Wireless10.2%
Other75.0%
Wireless LAN
 

Featured Reviews

NF
IT Network Manager at a tech services company with 10,001+ employees
Cloud-based management has simplified global Wi-Fi operations and improved daily troubleshooting
What I would like to improve in Meraki Dashboard is the template part, which is really helping me to manage at large scale. Integration with AI or native AI functionality would be interesting depending on the price, how far it goes, and how far it shares the information I have. For the rest, it is quite straightforward. The next tool maybe to be integrated, which I do not know if it exists today within Meraki, is IPAM management for IP address management. I do not know if it is part of the roadmap, but it is something I have to use on a dedicated platform, so integrating this would be interesting as well. Finally, I would rate Meraki Dashboard overall as a 9 out of 10. There are still some missing features, but there are also some considerations. I am familiar with the Chinese situation where there is a dedicated portal for China, so if I need to deploy access points in China, I have to connect to a dedicated portal due to the regulations in that country. However, this is not due to Cisco or company policy.
Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
918,957 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
9%
Construction Company
9%
Healthcare Company
8%
Financial Services Firm
13%
Outsourcing Company
10%
Comms Service Provider
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise35
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Meraki Dashboard?
I find the licensing model of Cisco Meraki acceptable; it seems reasonable to me.
What needs improvement with Meraki Dashboard?
There will always be room for improvement. The AI capabilities will surely create a more proactive approach to incident reporting. AI capabilities present a significant opportunity for improvement ...
What is your primary use case for Meraki Dashboard?
We use Meraki Dashboard, which is a network monitoring software for Cisco Meraki, primarily to monitor Meraki activities, and we also have other monitoring devices across the network. We build a la...
What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
Being that I don't use it day in and day out, I can't really comment on any areas that could be improved, whether slightly, or if there are any downsides to the products currently. I wouldn't think...
What is your primary use case for Mist AI and Cloud?
We sell Mist AI and Cloud to universities all the time, including wireless and switching. We also sell it to manufacturing, and we're deploying it in our warehouses ourselves. Wireless is used for ...
 

Also Known As

No data available
Mist Access Points
 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
Find out what your peers are saying about Zabbix, Datadog, SolarWinds and others in Network Monitoring Software. Updated: October 2026.
918,957 professionals have used our research since 2012.