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Meraki Dashboard vs Mist AI and Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Organizations experience varying ROI from Meraki Dashboard, with benefits in efficiency and global device management via a browser.
Sentiment score
6.7
Mist AI and Cloud offer significant ROI by reducing OpEx, enhancing control, and providing cost-effective training despite high pricing.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
 

Customer Service

Sentiment score
6.6
Meraki Dashboard's customer service is generally praised for knowledge and efficiency, though some users report wait time issues.
Sentiment score
7.0
Mist AI and Cloud's customer service is mixed, praised for technical support but criticized for sales support and response time.
The support response time can be slow, sometimes taking up to fifteen hours.
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
They are instantly available for technical support from Meraki Dashboard.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
The issues were mainly related to response time.
I rate technical support from Juniper as eight out of ten.
 

Scalability Issues

Sentiment score
4.6
The Meraki Dashboard provides scalable, user-friendly management for organizations of all sizes, supporting extensive devices and seamless expansion.
Sentiment score
8.3
Mist AI and Cloud are scalable, supporting thousands of users while requiring careful network planning to prevent connectivity issues.
I would rate scalability at nine out of ten.
In terms of scalability, Mist AI and Cloud is scalable.
 

Stability Issues

Sentiment score
5.1
Meraki Dashboard is reliable with minimal downtime, occasional VPN issues, and strong user confidence in its stability.
Sentiment score
8.1
Mist AI and Cloud offers stable, secure solutions with advanced features, ensuring consistent performance and improved efficiency through AI optimization.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
 

Room For Improvement

Meraki Dashboard needs improvements in licensing, UI, VPN setup, device integration, stability, documentation access, and advanced features.
Improvements needed in Mist AI include configuration, integration, pricing, user support, documentation, third-party management, and marketing, especially in Brazil.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
It provides many insights out of the box without any need to search for them.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
They should focus on making their GUI more user-friendly.
From a Juniper perspective, there is a need for further improvements in the SRX and the given solution area.
 

Setup Cost

Meraki Dashboard is costly but offers robust support and management, with pricing varying by license length and device type.
Enterprise users view Mist AI pricing as competitive, but setup costs and additional fees vary by region and features.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Mist AI and Cloud is not an expensive tool and is very competitive.
My rating for pricing is five, where ten represents a low price and one represents a high price.
 

Valuable Features

Meraki Dashboard excels with user-friendly interface, cloud management, security features, and centralized control, enhancing network performance and management.
Mist AI and Cloud enhance network management with AI-driven automation, fast connectivity, and seamless integration for efficient monitoring.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
It summarizes everything in one place, which is very important for our organization.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
 

Categories and Ranking

Meraki Dashboard
Average Rating
8.6
Reviews Sentiment
5.7
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (18th)
Mist AI and Cloud
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
25
Ranking in other categories
Wireless LAN (18th)
 

Mindshare comparison

Meraki Dashboard and Mist AI and Cloud aren’t in the same category and serve different purposes. Meraki Dashboard is designed for Network Monitoring Software and holds a mindshare of 1.1%, down 1.7% compared to last year.
Mist AI and Cloud, on the other hand, focuses on Wireless LAN, holds 1.6% mindshare, down 2.9% since last year.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
Meraki Dashboard1.1%
Zabbix11.4%
SolarWinds NPM4.4%
Other83.1%
Network Monitoring Software
Wireless LAN Market Share Distribution
ProductMarket Share (%)
Mist AI and Cloud1.6%
Aruba Wireless15.4%
Ruckus Wireless13.8%
Other69.2%
Wireless LAN
 

Featured Reviews

MURALI NIDAMANURI - PeerSpot reviewer
Dashboard provides comprehensive network security and management capabilities
I don't have specific handy names. Meraki Dashboard uses multiple functions where we can configure SSIDs, firewall policies, DHCP, multiple VLANs and DHCP configurations, VLAN configurations, access control policies, MAC binding, client access based on MAC authentication and certificate-based authentication. We have configured SSO for Windows Active Directory by configuring the RADIUS services. We have implemented many customer requirements in Meraki Dashboard. With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed. I can obtain detailed data including ISP links level monitoring and speed. I can perform speed tests, generate analytics reports, convert to Excel based on each user for each department, create dashboards, monitor and limit bandwidths, and restrict specific URLs. The advanced security configuration in Meraki Dashboard is useful for network security. Substantial security can be achieved within Meraki Dashboard itself, eliminating the need for additional firewalls to protect your network. You can configure WAN monitoring, users' ACLs, URL filtering, web filtering, and department-wise access configuration for specific client applications. It's completely cloud-managed, and in a simplified way, you don't need to visit any physical infrastructure to monitor activities. Apart from access points, everything is in the cloud. We have monitored IoT solutions, CCTV monitoring, and can detect and control intrusions. When people connect IoT devices to your network, Meraki Dashboard can detect what device it is and control those access controls, even with different operating systems.
Mohammed Junaid Khatib - PeerSpot reviewer
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
8%
Educational Organization
8%
Government
7%
Computer Software Company
17%
Educational Organization
9%
Financial Services Firm
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise13
Large Enterprise25
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise9
 

Questions from the Community

What do you like most about Meraki Dashboard?
We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...
What is your experience regarding pricing and costs for Meraki Dashboard?
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
What needs improvement with Meraki Dashboard?
Improving the AI capabilities would be beneficial as the machine should learn more extensively. The future is AI-driven. Network availability is crucial based on machine understanding, so the machi...
What do you like most about Mist AI and Cloud?
AI-driven automation helps implement the solution quickly.
What is your experience regarding pricing and costs for Mist AI and Cloud?
Mist AI and Cloud is not an expensive tool and is very competitive. Since there is a wide range of services and devices, it's hard to provide a particular price range. It would only be possible to ...
What needs improvement with Mist AI and Cloud?
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
 

Also Known As

No data available
Mist Access Points
 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
Find out what your peers are saying about Zabbix, Auvik, SolarWinds and others in Network Monitoring Software. Updated: October 2025.
871,358 professionals have used our research since 2012.