ConnectWise Automate vs ManageEngine Endpoint Central comparison

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Executive Summary

We performed a comparison between ConnectWise Automate and ManageEngine Endpoint Central based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The initial setup is easy and the deployment is quick.""Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.""It's definitely improved the help-desk servicing, et cetera.""ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.""The database is great. It's a nicely ordered database.""It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.""The most value we get from this solution is that everything is on a patch cycle.""We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

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"ManageEngine Desktop Central's most valuable features are remote desktop control and image management. We can send things out from the desk here, it is a very good tool for us.""The solution is time-saving and resource-saving.""I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well.""In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good.""The mobile functionality is very easy.""All of Desktop Central's features are valuable, especially its simplicity.""We can scale the product.""What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature."

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"The menu doesn't always load properly.""They could use some automated alerts particularly when we're talking about an MSP that might shoot over.""Scheduling of automation could be improved and made more simple.""Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard.""This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.""We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.""In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.""There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

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"Their support channel could be better. They're an India-based company. They're based out of India. So, here in the States, support can be difficult when you're dealing with time zone requirements. A more global support channel would be a wise choice for them.""Documentation could improve so we don't need to create the support requests first.""The solution isn't fully stable, and, when it goes down, it's hard to get it up and running.""The team I've currently got is not using it particularly well, due to the fact that they don't know how to use it particularly well. They've not done any training and so on.""The OS deployment could be better.""The team should work on improving the stability, particularly with massive patches deployment, clients are not 100% getting patches and the information provided by the system does not help; more detailed report would be very useful.""ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft.""The solution lacks some configuration."

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Pricing and Cost Advice
  • "From what I've overheard, it is pretty comparable to other solutions in terms of price."
  • "I believe Automate is available for around $2."
  • "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
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  • "I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product."
  • "We pay about $250 a year for our license."
  • "The solution is very affordable."
  • "We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000."
  • "The pricing is very low, compared to other products. Compared to Intune or SCCM, it's much less. I can say it's a good product for less of a price."
  • "Affordable for any customer."
  • "Could provide more services on the standard license"
  • "The price could be cheaper."
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    Questions from the Community
    Top Answer:Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for… more »
    Top Answer:From what I've overheard, it is pretty comparable to other solutions in terms of price.
    Top Answer:In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all… more »
    Top Answer:ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily and… more »
    Top Answer:The pricing of the solution could be better. The solution should be better at integrating with other solutions. Right now, it's not the best.
    Average Words per Review
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    Also Known As
    LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
    ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
    Learn More

    ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting or calling 877-522-8323.

    Endpoint Central (formerly Desktop Central) is a unified endpoint management and security solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. It's a modern take on desktop management that can be scaled as per organizational needs.

    Endpoint Central augments a traditional desktop management service, offering more depth and customization. Automate regular endpoint management routines like installing patches, deploying software, imaging and deploying OS. In addition, it also lets you manage assets & software licenses, monitor software usage statistics, manage USB device usage, take control of remote desktops, and more. As a desktop manager, Endpoint Central supports Windows, Mac and Linux operating systems. Manage your mobile devices to deploy profiles and policies, configure devices for Wifi, VPN, email accounts, etc. Apply restrictions on application installs, camera usage, browser and secure your devices by enabling passcode, remote lock/wipe, etc. Manage all your iOS, Android and Windows smartphones and tablets from a single console.

    Learn more about ConnectWise Automate
    Learn more about ManageEngine Endpoint Central
    Sample Customers
    I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
    Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
    Top Industries
    Computer Software Company25%
    Comms Service Provider11%
    Financial Services Firm20%
    Computer Software Company11%
    Healthcare Company9%
    Manufacturing Company9%
    Computer Software Company17%
    Comms Service Provider16%
    Manufacturing Company6%
    Company Size
    Small Business77%
    Midsize Enterprise15%
    Large Enterprise8%
    Small Business43%
    Midsize Enterprise15%
    Large Enterprise42%
    Small Business29%
    Midsize Enterprise21%
    Large Enterprise50%
    Small Business28%
    Midsize Enterprise22%
    Large Enterprise50%
    Buyer's Guide
    Remote Monitoring and Management Software
    November 2022
    Find out what your peers are saying about Atera, Kaseya, ConnectWise and others in Remote Monitoring and Management Software. Updated: November 2022.
    653,757 professionals have used our research since 2012.

    ConnectWise Automate is ranked 3rd in Remote Monitoring and Management Software with 10 reviews while ManageEngine Endpoint Central is ranked 1st in Client Desktop Management with 25 reviews. ConnectWise Automate is rated 7.2, while ManageEngine Endpoint Central is rated 8.0. The top reviewer of ConnectWise Automate writes "A nicely ordered database and good UI but needs better monitoring". On the other hand, the top reviewer of ManageEngine Endpoint Central writes "Useful for patching and software deployment, but needs a proactive remediation feature ". ConnectWise Automate is most compared with Continuum Command, Microsoft Endpoint Configuration Manager, N-able N-sight Remote Monitoring & Management, Kaseya VSA and Datto Remote Monitoring and Management, whereas ManageEngine Endpoint Central is most compared with Microsoft Intune, Microsoft Endpoint Configuration Manager, VMware Workspace ONE, ManageEngine Patch Manager Plus and Jamf Pro.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.