ConnectWise Automate vs Datto Remote Monitoring and Management vs Microsoft Configuration Manager comparison

The compared ConnectWise and datto solutions aren't in the same category. ConnectWise is ranked #9 in RMM , and holds a 7.8% mindshare in the category. datto is ranked #5 in RMM , with an average rating of 9.0, and holds a 11.7% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 80% of datto users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,559 Views
967 Comparison Views

85% willing to recommend

Datto Remote Monitoring and...

Read 10 Datto Remote Monitoring and Management reviews

1,566 Views
1,253 Comparison Views

80% willing to recommend

Microsoft Configuration Man...

Read 85 Microsoft Configuration Manager reviews

10,107 Views
1,718 Comparison Views

91% willing to recommend

ConnectWise Automate

Datto Remote Monitoring and...

Microsoft Configuration Man...

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Executive Summary

We performed a comparison between ConnectWise Automate, Datto Remote Monitoring and Management, and Microsoft Configuration Manager based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2025

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Helped 871,358 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
ConnectWise Automate	7.8%
Kaseya VSA	18.2%
NinjaOne	13.5%
Other	60.5%

Remote Monitoring and Management (RMM)

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
Datto Remote Monitoring and Management	11.7%
Kaseya VSA	18.2%
NinjaOne	13.5%
Other	56.6%

Remote Monitoring and Management (RMM)

Server Monitoring Market Share Distribution
Product	Market Share (%)
Microsoft Configuration Manager	5.2%
Zabbix	24.7%
Checkmk	9.9%
Other	60.2%

Server Monitoring

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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JunedBedrekar

Expert at Tata Consultancy

Have effectively deployed patches and applications while integrating with cloud solutions

The features I find most valuable in Microsoft Configuration Manager are replication and scripting. If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part. The inventory collection features of Microsoft Configuration Manager are good because we always prefer the inventory. We do it by using the script language. We use remote management capabilities in Microsoft Configuration Manager. Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices. These are the main features we require.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Maybe they could improve the capability to be multi-tenant."

"It's definitely improved the help-desk servicing, et cetera."

"The implementation is nice and easy."

"The most value we get from this solution is that everything is on a patch cycle."

"It allows us to manage all client requests, jobs and invoicing."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"Remote access and detailed monitoring help us support our equipment."

"A good automated scripts feature."

More ConnectWise Automate pros

"It has a single pane of glass, and it integrates well with other software."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"The project management and task management features work well. It's a decent product in that regard."

"AEM support is great for Macs."

"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."

"Even when the connection to the server is lost, the monitoring continues without interruption."

More Datto Remote Monitoring and Management pros

"Microsoft Configuration Manager helps with patch management."

"With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them."

"We have found the scalability to be quite good."

"The solution is stable."

"The solution is highly scalable."

"SCCM does everything from A to Z for a Windows operating system."

"The ability to make collections and deploy to them has been great."

"It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer."

More Microsoft Configuration Manager pros

Cons

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Technical support was helpful."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

More ConnectWise Automate cons

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

More Datto Remote Monitoring and Management cons

"It is a bit of an old and outdated product."

"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."

"I would like to see an agentless version of the solution."

"Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."

"It is not easy to get good technical support, especially at level one."

"We'd like the solution to make it easier to manage remote users."

"The solution does not support remote devices so the CMG is still required."

"There is no asset management package included."

More Microsoft Configuration Manager cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."

"Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."

"Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers."

"SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."

"We have to pay for a license."

"Its licensing is quite complicated because we are getting the license not only for SCCM but for the full Microsoft package. We don't need to pay for a separate license. We need to have one license that includes everything we need, such as Windows, Microsoft 365, SCCM, encryption, and so on. So, we don't have a specific price for it. Perhaps, it is good that it includes the full suite of licensing of Microsoft. It is expensive, but we are getting a lot of features."

More Microsoft Configuration Manager pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Performing Arts

10%

Healthcare Company

Real Estate/Law Firm

Performing Arts

14%

Wholesaler/Distributor

Healthcare Company

Retailer

Financial Services Firm

12%

Government

11%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	64

Questions from the Community

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What needs improvement with Datto Remote Monitoring and Management?

We would like the ability to be able to mass push scripts and programs to several computers when we need to install t...

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What advice do you have for others considering Datto Remote Monitoring and Management?

I gave Datto Remote Monitoring and Management a rating of 10 out of 10 because it is smooth, easy to connect, and use...

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What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

My experience with pricing, setup cost, and licensing for Datto Remote Monitoring and Management is that it is smooth...

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How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...

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How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...

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What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...

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Comparisons

Kaseya VSA vs ConnectWise Automate

Compared 30% of the time

Atera vs ConnectWise Automate

Compared 9% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Tanium vs ConnectWise Automate

Compared 6% of the time

N-able N-sight Remote Monitoring & Management vs ConnectWise Automate

Compared 3% of the time

More ConnectWise Automate Competitors

NinjaOne vs Datto Remote Monitoring and Management

Compared 16% of the time

ConnectWise RMM vs Datto Remote Monitoring and Management

Compared 15% of the time

N-able N-sight Remote Monitoring & Management vs Datto Remote Monitoring and Management

Compared 12% of the time

N-able N-central vs Datto Remote Monitoring and Management

Compared 11% of the time

LogMeIn Central vs Datto Remote Monitoring and Management

Compared 3% of the time

More Datto Remote Monitoring and Management Competitors

Red Hat Ansible Automation Platform vs Microsoft Configuration Manager

Compared 11% of the time

ManageEngine Endpoint Central vs Microsoft Configuration Manager

Compared 9% of the time

Tanium vs Microsoft Configuration Manager

Compared 8% of the time

BigFix vs Microsoft Configuration Manager

Compared 5% of the time

KACE Systems Management Appliance (SMA) vs Microsoft Configuration Manager

Compared 4% of the time

More Microsoft Configuration Manager Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

October 2025

Download ConnectWise Automate product report

Buyer's Guide

Datto Remote Monitoring and Management

October 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

Microsoft Configuration Manager

October 2025

Download Microsoft Configuration Manager product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Autotask EM, Autotask Endpoint Management, Datto RMM

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.

Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.

What features enhance Microsoft Configuration Manager?

Software Deployment: Efficiently distribute software across large networks.
Patch Management: Automate and streamline update processes for security and functionality.
Automation Capabilities: Reduce manual effort and enhance consistency in IT tasks.
Centralized Management: Standardize OS deployments and application updates.
Integration with Microsoft Products: Seamless operation with existing Microsoft infrastructure.
Hardware and Software Inventory: Comprehensive tracking for assets and resources.
Compliance Reporting: Ensure compliance with internal and external standards.
Remote Control Functions: Enhance support and troubleshooting capabilities.

What benefits should users expect when evaluating Microsoft Configuration Manager?

Decreased Manual Work: Automation reduces time spent on repetitive tasks.
Enhanced Security: Automated patch management keeps systems secure.
Consistent Configurations: Centralized updates ensure uniformity across systems.
Improved Integration: Seamless operation within Microsoft ecosystems boosts productivity.
Comprehensive Oversight: Detailed inventory and reporting tools aid in strategic planning.
Streamlined Support: Remote capabilities improve IT support and user satisfaction.

Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.

Microsoft

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2025

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