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Conga Contract Lifecycle Management (CLM) vs SAP Commerce Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Conga Contract Lifecycle Ma...
Average Rating
8.0
Number of Reviews
34
Ranking in other categories
Product Configuration and Quoting (1st), Contract Management Software (2nd)
SAP Commerce Cloud
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
21
Ranking in other categories
eCommerce Platforms (4th)
 

Mindshare comparison

Contract Management Software Mindshare Distribution
ProductMindshare (%)
Conga Contract Lifecycle Management (CLM)4.4%
Agiloft Contract Lifecycle Managment (CLM)5.4%
DocuSign CLM5.0%
Other85.2%
Contract Management Software
eCommerce Platforms Mindshare Distribution
ProductMindshare (%)
SAP Commerce Cloud4.8%
Adobe Commerce6.3%
Shopify4.8%
Other84.1%
eCommerce Platforms
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
Sakshi Thakur - PeerSpot reviewer
Senior Manager at a legal firm with 1,001-5,000 employees
Automation has transformed complex contract lifecycles and now supports high-volume workflows
The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.
Anton Karzhavin - PeerSpot reviewer
Head Of Business Analysis at EffectiveSoft
Platform has supported global rollouts and has delivered faster, more reliable commerce journeys
In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From what I have seen with the IQ Bot, it is very impressive and I think it is going to solve a lot of problems that we face right now."
"We had some business users who created their first bot four weeks back, and they were thrilled; it was very easy for them because of the drag and drag, and they understood the process very well."
"The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody."
"The most valuable feature in this solution is the IQ Bot."
"This tool provides us with easy accessibility for adopting the new process, as it is more user-friendly, and many new resources are able to grasp the tool and start doing the automation with ease, which is basically missing in the other vendors' tools."
"We have automated our critical functions, like supply chain management and purchase orders, and we have staff who have been moved out of the mundane tasks and are now doing value-added activities."
"It has drag-and-drop features, which makes it very fast for us to gather the required data."
"It reduced cost and effort significantly; yearly, our organization saved $14,000, the company started to save more, and increased efficiency in the field of automation then started to pioneer."
"The X-Author 2.0 is the most dominating feature that Conga Contract Lifecycle Management (CLM) has in a contract lifecycle management compared to any other management package in the CLM space."
"In my experience, the best features of Conga Contract Lifecycle Management (CLM) include the way they handle dynamically changing agreements and manage the approvals within the system, which is great."
"Conga Contract Lifecycle Management (CLM) positively impacted my organization because we did not have to manually enter customer details such as their name, where they work, or their address."
"By using Conga Contract Lifecycle Management (CLM), the time it takes to manage a contract, from contract creation to signature, is significantly reduced."
"After they shifted from manual work to automation, their sales, business, and revenue have all increased."
"Conga Contract Lifecycle Management (CLM) has positively impacted my organization, and I have noticed improvements in productivity, accuracy, and turnaround times."
"The main benefits I have seen from using Conga Contract Lifecycle Management (CLM) are that we use it as a discount platform in a huge project for different customers or accounts across the world."
"Conga Contract Lifecycle Management (CLM) has positively impacted my organization or my work by making the whole contract process much faster and much more organized."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"We work on B2B projects, and it is the most efficient software solution for B2B."
"It's a good product in terms of scalability, functionality, and flexibility."
"Overall, a request time of two to three months is a very efficient time for creating the E-Commerce session to go live."
"In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."
"Hybris offers a platform designed for speed."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
 

Cons

"Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot."
"Automation Anywhere has some limitation with its integrations. You can build your logic with MetaBots and .NET components, e.g., if something is not gathered by Automation Anywhere or built into functionality, you can write a MetaBot. A MetaBot is like an external component. You can write it through C# or .NET code, and make a DLL, and import it. This is not open to all data types or EXE functionalities which can be written through C#. You have to define your variable types, matching them with Automation Anywhere existing variable types. Because of the knowledge required, I cannot let another person, who doesn't know Automation Anywhere, build my external DLL code."
"Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs."
"Automation Anywhere could improve the developer experience by making bot debugging more intuitive and providing clearer explanations of errors."
"I think Automation Anywhere could be improved by addressing the learning curve, as it is a little complex to start using it, especially for people new to automation tools."
"The error handling command on this solution still needs improvement, especially when compared to other platforms that are doing very well."
"Had we had access to the RPA bots in advance, we would have practiced before fully implementing."
"Automation Anywhere should improve its OCR command, as it's my observation that I have faced data loss or improper data being extracted."
"The only issue was in X-Author 2.0 where there was a bug; whenever the agreement document was opened and we were already logged in to X-Author 2.0, it was automatically checking out that particular agreement document."
"I have not used Conga Contract Lifecycle Management (CLM) deeply, but I know that document generation still has some improvements that need to be implemented."
"The first is ease of configuration. Some advanced workflows and business rules can be complex to set up and maintain, especially for organizations with unique contract processes."
"Conga Contract Lifecycle Management (CLM) has too much customization, making it not that easy to scale it up and scale it out."
"For improvements in Conga Contract Lifecycle Management (CLM), I think that for sending contract approvals, the customer signing process needs to be implemented after verifying the necessary details, which I expect to see in the future."
"One challenge is the initial setup and configuration, especially for complex workflows and approval hierarchies."
"Conga Contract Lifecycle Management (CLM) can be improved because, as it is a managed package, it has certain restrictions."
"Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates success without generating a document, requiring us to check the logs."
"They need to use microservices to make it more scalable, but it's acceptable for now."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web Services."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"Hybris is not currently using microservices."
"Sometimes it's slow in accessing products. Also IMPEX upload was complex."
"In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years."
"The learning curve is high."
 

Pricing and Cost Advice

"Automation Anywhere is expensive, making it suitable only for enterprise organizations."
"We have saved a lot of money on taxes based on the stuff that we run."
"The setup cost for this is onetime and licensing is based on your choice of product."
"The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."
"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."
"I think the pricing is reasonable, but clients often perceive it as expensive."
"From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."
"Automation Anywhere is affordable."
Information not available
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"I don't know the cost, but it can be expensive."
"The price is quite high."
"The price is too high."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"This is an expensive solution."
"The solution is very expensive in Turkey."
"The solution is expensive."
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Comparison Review

it_user9726 - PeerSpot reviewer
Architect at a tech services company with 1,001-5,000 employees
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Manufacturing Company
13%
Computer Software Company
11%
Legal Firm
10%
Outsourcing Company
8%
Manufacturing Company
12%
Financial Services Firm
9%
Construction Company
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise25
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise11
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?
Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.
What needs improvement with Conga Contract Lifecycle Management (CLM)?
Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...
What is your primary use case for Conga Contract Lifecycle Management (CLM)?
My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...
What needs improvement with SAP Hybris Commerce?
To improve SAP Commerce Cloud, you can remove the monolith architecture to break it into microservices. Since it come...
What is your primary use case for SAP Hybris Commerce?
SAP Commerce Cloud was designed to create an e-commerce platform, specifically a shopping website. I have been workin...
What is your experience regarding pricing and costs for SAP Hybris Commerce?
My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global com...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
The Apttus Intelligent Cloud, Conga CLM AI
SAP Hybris Commerce, Hybris, SAP Hybris on AWS
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix
NHS 24
Find out what your peers are saying about Agiloft, Conga, Ironclad and others in Contract Management Software. Updated: October 2026.
920,929 professionals have used our research since 2012.