Conga Contract Lifecycle Management (CLM) vs SAP Commerce Cloud comparison

Why PeerSpot?

The compared Conga and SAP solutions aren't in the same category. Conga is ranked #1 in CMS , with an average rating of 7.9, and holds a 4.1% mindshare in the category. SAP is ranked #4 in P , with an average rating of 7.5, and holds a 4.5% mindshare. Additionally, 97% of Conga users are willing to recommend the solution, compared to 76% of SAP users who would recommend it.

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

Contract Management Software Mindshare Distribution
Product	Mindshare (%)
Conga Contract Lifecycle Management (CLM)	4.1%
Agiloft Contract Lifecycle Managment (CLM)	5.2%
DocuSign CLM	4.8%
Other	85.9%

Contract Management Software

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
SAP Commerce Cloud	4.5%
Adobe Commerce	6.0%
Shopify	4.5%
Other	85.0%

eCommerce Platforms

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sakshi Thakur

Senior Manager at a legal firm with 1,001-5,000 employees

Automation has transformed complex contract lifecycles and now supports high-volume workflows

The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.

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Anton Karzhavin

Head Of Business Analysis at EffectiveSoft

Platform has supported global rollouts and has delivered faster, more reliable commerce journeys

In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best aspect is the user interface. It is very user-friendly and snappy, responding quickly compared to other available tools. It is easy to learn, and the community support is good for asking questions and getting answers."

"The best feature is the drag-and-drop command. Users with less coding knowledge can also automate their end-to-end processes very easily."

"The features of the Automation Anywhere bot bring us the ability to develop automations to production quickly."

"I like web automation and SAP application automation."

"A cloud deployment typically takes no more than one business day."

"I like the OCR feature, where we can capture information from PDFs."

"It removes demotivating, repetitive work from our teams."

"Some processes that have taken 24 hours for our guys to do, now take seven to eight hours for our bots."

More Automation Anywhere pros

"The main benefits I have seen from using Conga Contract Lifecycle Management (CLM) are that we use it as a discount platform in a huge project for different customers or accounts across the world."

"A 25% to 40% reduction in standard agreements is what we have achieved, and the centralized repository also improved the reporting on contract renewals and expiration and helped the team to identify and address those bottlenecks more quickly."

"Conga Contract Lifecycle Management (CLM) has delivered measurable improvements in both time and cost savings for our organization, significantly reducing manual processing time, shortening contract turnaround times from days to hours, minimizing compliance risk, and improving overall operational efficiency and resource utilization."

"Conga Contract Lifecycle Management (CLM) had a positive impact by streamlining the contract management process and reducing manual effort."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by automating contract generation."

"Conga Contract Lifecycle Management (CLM) has a very positive impact on our organization, especially in terms of efficiency and visibility."

"After they shifted from manual work to automation, their sales, business, and revenue have all increased."

"The X-Author 2.0 is the most dominating feature that Conga Contract Lifecycle Management (CLM) has in a contract lifecycle management compared to any other management package in the CLM space."

More Conga Contract Lifecycle Management (CLM) pros

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"The tool supports multiple currencies."

"In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"SAP Commerce Cloud has positively impacted our organization by allowing us to launch our website within six months as an omnichannel platform, providing production support readily available and quick product loading, which was crucial for our startup company."

"Overall, a request time of two to three months is a very efficient time for creating the E-Commerce session to go live."

More SAP Commerce Cloud pros

Cons

"We have found that the passwords are not very stable in terms of their accuracy. We could only get 70 percent accuracy in these cases. Our clients require more accurate results. We are working toward this."

"One of the things that we did was purchase the solution originally through IBM, as they had an value-added layer on top of it. Once we had another group come on, they purchased additional bots directly from Automation Anywhere, and they wouldn't integrate well. We had to uninstall the solution that we had purchased from IBM and reinstall those bots to move forward."

"There should be a way to avoid recoding everything whenever there's an upgrade to the latest version."

"We have our limitations. We can run only VBScripts and one more thing. If we want to run Python scripts or batch files, we cannot do it. So, if they would add these extra things in there then that would be beneficial."

"The older versions, like version 8 and 9, were not very stable."

"Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal."

"More interactions with PDFs would be great for Automation Anywhere."

"Technical support needs to be much faster."

More Automation Anywhere cons

"The improvement I would consider is that the UI should be improved, including the colors."

"One challenge is the initial setup and configuration, especially for complex workflows and approval hierarchies."

"Template management could be more user-friendly."

"The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types."

"Conga Contract Lifecycle Management (CLM) can be improved by closing the workflow automation and also leveraging AI."

"The artificial intelligence was not working properly, and a lot of improvement has to be done."

"Conga Contract Lifecycle Management (CLM) has too much customization, making it not that easy to scale it up and scale it out."

"I have noticed there are very few help articles and knowledge-based documents available, making it a bit tricky for new users to onboard onto the platform."

More Conga Contract Lifecycle Management (CLM) cons

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"Since it comes as an overall package, the license cost is high, and you might or might not use the Solr integration, which allows breaking it based on the use cases to reduce some cost or burden on the companies purchasing the product."

"The support team should improve the response time."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web Services."

"Tighter integration with SAP (more OOTB tools for integration)."

"The stack needs to be improved; they need to start using more new technologies."

"They need to use microservices to make it more scalable, but it's acceptable for now."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run."

"If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers."

"The cost is affordable, which makes an easy barrier to entry for the RPA market."

"Automation Anywhere is somewhat expensive. The prices are slightly higher, but if you need something, you must pay for it."

"The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts."

"We are interested in saving manual engineer man-hours. So far, we have saved $100,000."

"We have seen about a 10 percent monetary savings."

"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."

More Automation Anywhere pricing and cost advice

Information not available

"This is an expensive solution."

"The price is quite high."

"The solution is expensive."

"The solution is very expensive in Turkey."

"I don't know the cost, but it can be expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The price is too high."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Manufacturing Company

13%

Computer Software Company

11%

Legal Firm

11%

Outsourcing Company

Manufacturing Company

11%

Construction Company

10%

Financial Services Firm

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	11

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?

Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.

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What needs improvement with Conga Contract Lifecycle Management (CLM)?

Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...

See all answers

What is your primary use case for Conga Contract Lifecycle Management (CLM)?

My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...

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What needs improvement with SAP Hybris Commerce?

In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting sol...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case for SAP Commerce Cloud involves playing multiple roles, most of which are similar to product owner o...

See all answers

What is your experience regarding pricing and costs for SAP Hybris Commerce?

My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global com...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

IBM Sterling Configure, Price, Quote vs Conga Contract Lifecycle Management (CLM)

Compared 10% of the time

ConnectWise CPQ vs Conga Contract Lifecycle Management (CLM)

Compared 8% of the time

Salesforce CPQ vs Conga Contract Lifecycle Management (CLM)

Compared 7% of the time

Siebel vs Conga Contract Lifecycle Management (CLM)

Compared 7% of the time

More Conga Contract Lifecycle Management (CLM) Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 10% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 8% of the time

Shopify vs SAP Commerce Cloud

Compared 6% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 5% of the time

Virtustream xStream vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Conga Contract Lifecycle Management (CLM)

September 2026

Conga Contract Lifecycle Management (CLM) report

Download Conga Contract Lifecycle Management (CLM) product report

Buyer's Guide

SAP Commerce Cloud

August 2026

Download SAP Commerce Cloud product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

The Apttus Intelligent Cloud, Conga CLM AI

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Interactive Demo

Automation Anywhere

Demo not available

Conga

Demo not available

SAP

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Apttus enhances sales and contract management by automating quote generation, pricing, and product configuration. Valued for its robust contract lifecycle management, it integrates seamlessly with ERP and CRM systems. Users report streamlined workflows, improved collaboration, and increased accuracy, boosting operational efficiency.

Conga

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix

NHS 24

We monitor all Contract Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.