Try our new research platform with insights from 80,000+ expert users

Commvault Cloud vs Dell PowerProtect Data Domain comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Commvault Cloud reduced operational costs, improved data protection, and enabled significant return on investment with streamlined backup management.
Sentiment score
6.6
Dell PowerProtect Data Domain excels in reducing costs and storage needs, optimized for large enterprises with significant data demands.
One is less floor space in the data center and the ability to pack more data into the backup storage on Dell PowerProtect Data Domain as compared to the traditional backup storage.
Vice President - Information Technology Systems Engineering at a tech vendor with 10,001+ employees
The best part is the compression and deduplication feature.
Lead Architect at a comms service provider with 10,001+ employees
I find it cost-effective, and it does bring the return on investment.
lead at Boston Scientific
 

Customer Service

Sentiment score
7.2
Commvault Cloud's customer service is effective and responsive, though improvements are needed in staffing and local support options.
Sentiment score
7.2
Dell PowerProtect Data Domain customer service is praised for efficiency and responsiveness, despite some regional and response time inconsistencies.
The number of people who know Commvault Cloud is lesser compared to Veeam.
Managing Director at ITS Technology Solution Pvt. Ltd.
At the pre-sale cycle, we have spocks aligned from Commvault with whom we get in touch, and they provide all the required support that we need.
Cloud Solution Architect at Tata Consultancy
Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility.
Support Engineer at a media company with 1,001-5,000 employees
They respond within 24 hours of case submission, which is crucial for maintaining the solution.
Sr System Expert at a healthcare company with 10,001+ employees
I have dedicated support from Dell for Vietnam, and they are responsive.
Information Technology Technician at Lac Viet Computing
I have encountered an issue before with other brands that would not have occurred with Dell.
Senior Sells at Enterprise Sigma Technology
 

Scalability Issues

Sentiment score
7.5
Commvault Cloud offers scalable integration across platforms, though faces challenges with SQL and Windows Server configuration complexity.
Sentiment score
6.8
Dell PowerProtect Data Domain offers scalable storage, supports cloud expansion, efficiently uses space, and is easy for administrators to manage.
The scalability depends on the IT department's strategy.
Sr System Expert at a healthcare company with 10,001+ employees
Dell PowerProtect Data Domain is very scalable; it expands easily with new enclosures.
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain can scale up horizontally to meet the growing needs of our organization.
lead at Boston Scientific
 

Stability Issues

Sentiment score
7.7
Commvault Cloud is praised for its high stability, reliability, strong support, and minimal issues, ensuring continuous dependable operations.
Sentiment score
8.2
Dell PowerProtect Data Domain is praised for stability, reliability, quick recovery from failures, and efficient data replication.
I have not faced any downtimes with Commvault Cloud.
Managing Director at ITS Technology Solution Pvt. Ltd.
Commvault Cloud is highly stable, and I would rate it a ten out of ten.
CEO at a computer software company with 51-200 employees
We have never encountered issues such as data corruption with these systems.
Storage Engineer at Comtrade Group
I have not experienced any downtime, crashes, or performance issues with it.
IT Infrastructure and Telecom TL at a construction company with 51-200 employees
Dell is especially more stable in the enterprise product.
Senior Sells at Enterprise Sigma Technology
 

Room For Improvement

Commvault Cloud users seek improved usability, clearer licensing, better support, enhanced integration, and advanced features for a streamlined experience.
Enhancements needed in Dell PowerProtect Data Domain include pricing, installation, interface, support, cloud integration, deduplication, and ransomware protection.
I would like to see AI capabilities in Commvault Cloud.
Cloud Solution Architect at Tata Consultancy
I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance.
CEO at a computer software company with 51-200 employees
Local support must be available in the country.
Head Of Systems Group at NCCPL
We can leverage writing NAS level backup into Dell PowerProtect Data Domain rather than utilizing any other software tools such as Networker.
Vice President - Information Technology Systems Engineering at a tech vendor with 10,001+ employees
Dell PowerProtect Data Domain represents the fastest and most reliable solution, ensuring great integration with backup software.
Storage Engineer at Comtrade Group
 

Setup Cost

Commvault Cloud is cost-efficient for enterprises, yet can seem pricey for SMBs; evaluating licensing options is recommended.
Dell PowerProtect Data Domain is expensive for small firms but valued by enterprises for performance, despite rising post-2023 costs.
Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.
CEO at a computer software company with 51-200 employees
It is almost four times the earlier price.
Head of Sales and Operations at New Horizon Computers
The pricing has become higher since July, and the license costs are more expensive compared to the past.
Technical manager at Advanced Computer Technology (ACT)
The price for PowerProtect DD is not suitable for my customers. It is very high.
Information Technology Technician at Lac Viet Computing
 

Valuable Features

Commvault Cloud offers scalable data protection with fiber backup, global deduplication, cloud integration, security, and centralized management.
Dell PowerProtect Data Domain excels in deduplication, integrates with major platforms, enhances data transfer, and optimizes backup processes.
We can back up unlimited TBs due to our per node license.
Support Engineer at a media company with 1,001-5,000 employees
Other features include endpoint solutions, integration with Office 365, ransomware protection, archival for long-term retention, and no ingress or egress charges.
CEO at a computer software company with 51-200 employees
The public cloud acts as a bigger solution for the on-premise while the on-premise acts as a DR for the public cloud workloads.
Cloud Solution Architect at Tata Consultancy
The most valuable feature of Dell PowerProtect DD (Data Domain) is its deduplication capability.
Technical manager at Advanced Computer Technology (ACT)
Dell PowerProtect DD (Data Domain) is highly consistent, durable, easy to install, scalable, and compatible with any software today.
Head of Sales and Operations at New Horizon Computers
The most beneficial features in the product are compatibility, which is the most valuable function.
Head Of Systems Group at NCCPL
 

Categories and Ranking

Commvault Cloud
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
112
Ranking in other categories
Backup and Recovery (3rd), eDiscovery (3rd), Cloud Backup (2nd), Disaster Recovery as a Service (3rd), File Archiving (1st), Disaster Recovery (DR) Software (3rd), SaaS Backup (2nd), Threat Deception Platforms (1st), Container Backup Software (1st), AI IT Support (3rd)
Dell PowerProtect Data Domain
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Deduplication Software (1st), Disk Based Backup Systems (1st)
 

Mindshare comparison

While both are Backup and Replication solutions, they serve different purposes. Commvault Cloud is designed for Backup and Recovery and holds a mindshare of 4.4%, down 6.8% compared to last year.
Dell PowerProtect Data Domain, on the other hand, focuses on Deduplication Software, holds 25.4% mindshare, down 29.2% since last year.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
Commvault Cloud4.4%
Veeam Data Platform7.6%
Rubrik4.1%
Other83.9%
Backup and Recovery
Deduplication Software Market Share Distribution
ProductMarket Share (%)
Dell PowerProtect Data Domain25.4%
HPE StoreOnce18.1%
Dell PowerProtect Data Manager12.7%
Other43.8%
Deduplication Software
 

Featured Reviews

Ankit Gagneja - PeerSpot reviewer
Cloud Solution Architect at Tata Consultancy
Hybrid backup strategy has improved recovery orchestration and now supports flexible DR planning
I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically revolves around tiering of not frequently accessible data to glacier kind of storage, plus bringing in a high level of compression and deduplication capabilities. All those features I believe are there in other customers and they are bringing in new use cases from the AI perspective which I have not recently seen in Commvault. I have seen that Dell does have such features. We recently pitched a solution to the customers where we talked about data tiering and the other AI use cases, identifying the data by itself and autonomously taking decisions on how to tier the data between the different storage classes that we have. Those kind of capabilities that we have proposed to the customer as far as the partner solutions are concerned. I would like to see AI capabilities in Commvault Cloud. The rest of the features pretty much align with the other enterprise solutions that we have in the market. It is just the AI capability that is being asked by the customers as well as that I see missing with Commvault.
Branko Cirovic - PeerSpot reviewer
Storage Engineer at Comtrade Group
Provides seamless backup integration and long-term reliability for enterprise data protection
The price is quite high; this product is not considered cheap. Additionally, if you use higher availability boxes, they also come at a premium price. However, they provide business continuity, which is the main reason why companies invest in this solution. Tape is slow; when restoring several virtual machines or databases amounting to several terabytes, Dell PowerProtect Data Domain represents the fastest and most reliable solution, ensuring great integration with backup software. If a customer has limited budget constraints, they may opt for cheaper external storage comprised of just a bunch of disks and utilize it for backup, as backup is not a business-critical service. However, I see great value in Dell PowerProtect Data Domain because it is fully automated, features great integration with backup software, and provides good value for money. I would rate software support as a ten, while I would give hardware support a seven. I never give any product a perfect score; I think Dell PowerProtect Data Domain deserves a nine. The only minor problems are the certificate issue and the price. These certificate issues are quite rare and mainly arise when we forget to restart and upgrade the box for several years.
report
Use our free recommendation engine to learn which Backup and Recovery solutions are best for your needs.
879,768 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
10%
Government
6%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise24
Large Enterprise82
By reviewers
Company SizeCount
Small Business34
Midsize Enterprise22
Large Enterprise36
 

Questions from the Community

What do you like most about ThreatWise?
Security measures, including encryption and threat detection, contribute significantly to data protection, safeguarding against unauthorized access and cyber threats.
What is your experience regarding pricing and costs for ThreatWise?
Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.
What needs improvement with ThreatWise?
I think improvements could be made in Commvault Cloud. Lately what I have seen is that there are AI capabilities that different data protection organizations are coming up with, which basically rev...
What is your primary use case for Dell EMC PowerProtect DD (Data Domain)?
My use cases for it involve primarily backing up the on-premises servers, and besides that, we also provision CIFS shares and NFS exports on Dell PowerProtect Data Domain.
What do you like most about Dell PowerProtect DD (Data Domain)?
The product, a disk backup solution, improves our data application tasks. We used tape libraries with Dev drives in legacy architectures, resulting in slow backups compared to modern drives like NV...
What is your experience regarding pricing and costs for Dell PowerProtect DD (Data Domain)?
I think the pricing and setup costs for Dell PowerProtect Data Domain used to be good, but I feel the prices have gone up a bit too much recently; however, end customers are still willing to pay.
 

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise
DataDomain, Dell EMC Data Domain, PowerProtect Data Domain
 

Overview

 

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company
The US Army, City of Houston, Lloyds TSB, TiVo, Teck, Ingram Entertainment, The New York Mets
Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Commvault and others in Backup and Recovery. Updated: December 2025.
879,768 professionals have used our research since 2012.