"Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."
"ServiceNow is easy to use."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The solution is stable, scalable and easy to use."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The visuals are the one area where there is opportunity for improvement."
"When it comes to changing some of the features, I would like a little more leeway."
"Complexities in the organization made the initial deployment complex."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"One thing I don't care for is the reporting and the way it functions."
CloudBolt supports a variety of cloud technologies, from on-premises virtualization and private cloud to a wide range public and hybrid cloud configurations.
No need to rip-and-replace. CloudBolt provides easy import, syncing, and management of legacy deployments even as it helps you build out new cloud environments.
CloudBolt lets administrators create and maintain configuration standards while developing a reusable library of service and application templates.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
CloudBolt is ranked 13th in Cloud Management with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 80 reviews. CloudBolt is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of CloudBolt writes "Customizable hybrid cloud management solution with good stability, easy setup, and quick deployment". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". CloudBolt is most compared with Morpheus, VMware vRealize Automation (vRA), VMware vRealize Operations (vROps) and CloudHealth, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM.
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