"Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."
"ServiceNow is easy to use."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"The solution is stable, scalable and easy to use."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The visuals are the one area where there is opportunity for improvement."
"When it comes to changing some of the features, I would like a little more leeway."
"Complexities in the organization made the initial deployment complex."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"One thing I don't care for is the reporting and the way it functions."
CloudBolt is ranked 13th in Cloud Management with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 80 reviews. CloudBolt is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of CloudBolt writes "Customizable hybrid cloud management solution with good stability, easy setup, and quick deployment". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". CloudBolt is most compared with Morpheus, VMware vRealize Automation (vRA), VMware vRealize Operations (vROps) and CloudHealth, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM.
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