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CloudBolt vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Organizations saw 60% savings and 50% faster deliveries with CloudBolt, benefiting from automation and reduced support costs.
Sentiment score
6.3
ServiceNow boosts ROI through efficiency, automation, and workflow improvements, often delivering financial benefits within months.
Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.
Application Development Associate & Manager at a tech vendor with 10,001+ employees
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
You should invest in ServiceNow only if you're looking at a long-term strategy and your requirements are very, very clear.
Senior Business Manager at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.4
CloudBolt offers responsive, efficient customer service with excellent support, fast issue resolution, and highly praised technical assistance.
Sentiment score
7.0
ServiceNow offers quick, effective customer service with knowledgeable support, though complex tasks may need third-party assistance.
Users can raise tickets for platform issues, workflow errors, integrations, or production incidents through ServiceNow's support portal.
Cloud Administrator at a tech vendor with 10,001+ employees
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
 

Scalability Issues

Sentiment score
6.2
CloudBolt is scalable for varied infrastructures but needs blueprint improvements; ratings range from seven to nine out of ten.
Sentiment score
7.4
ServiceNow offers user-friendly scalability, effective integration, and flexibility, ideal for large operations but slightly challenging for small businesses.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
ServiceNow's scalability is very good as it can be deployed in each environment.
Workload Automation at nab
 

Stability Issues

Sentiment score
7.6
CloudBolt is stable and reliable, with effective support, though some face issues due to memory constraints and updates.
Sentiment score
7.7
ServiceNow is praised for its dependable performance, excellent uptime, and effective support, despite occasional minor issues.
It is a reliable cloud platform with good uptime and workflow performance, supporting business-critical processes effectively when configured properly.
Cloud Administrator at a tech vendor with 10,001+ employees
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
 

Room For Improvement

CloudBolt needs improvements in cost optimization, UI design, container support, SaaS management, billing, integrations, and feature workflows.
ServiceNow faces challenges with pricing, user interface complexity, customization, licensing, support, notifications, and mobile accessibility for smaller organizations.
To improve CloudBolt, I believe the user experience needs enhancement as some users find it somewhat dated compared to newer cloud management platforms.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

CloudBolt offers scalable pricing per server, with discounts for upfront purchases, appealing to automation-focused teams despite varying costs.
ServiceNow's pricing is high but justified by enterprise features, with complex licensing requiring negotiation, yet offering scalability.
ServiceNow's pricing can be justified if more functionality is required.
Service Now Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow PPM product to a competitive product like Jira, which is an Atlassian product, they were offering better functionalities at one-tenth of the price.
Senior Business Manager at a tech vendor with 10,001+ employees
 

Valuable Features

CloudBolt excels in governance, deployment, provisioning, multi-cloud management, integration, cost management, efficiency, and supports major cloud providers.
ServiceNow excels in customization, integration, and accessibility, enhancing efficiency with intuitive interfaces and robust management and automation features.
From an integration standpoint, CloudBolt works well with various public and private cloud providers, including AWS, Azure, GCP, VMware, and Nutanix, as well as different virtualization software, infrastructure as code templates such as Ansible and Terraform, ITSM tools such as ServiceNow, and CMDB platforms.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Service Now Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

CloudBolt
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Cloud Management (20th), Cloud Cost Management (32nd)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

CloudBolt and ServiceNow aren’t in the same category and serve different purposes. CloudBolt is designed for Cloud Management and holds a mindshare of 1.9%, down 2.5% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 13.9% mindshare, down 22.8% since last year.
Cloud Management Mindshare Distribution
ProductMindshare (%)
CloudBolt1.9%
VMware Aria Automation5.5%
IBM Turbonomic4.7%
Other87.9%
Cloud Management
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow13.9%
JIRA Service Management6.8%
BMC Helix ITSM5.3%
Other74.0%
IT Service Management (ITSM)
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Centralized self-service has unified hybrid clouds and has improved governance and cost control
The best features CloudBolt offers include governance and policy control, allowing security teams to set up their specific guardrails with governance at scale. Multi or hybrid cloud abstraction provides a single pane of glass for different types of environments, and self-service catalogs enable technical or business users to request services without multiple tickets. CloudBolt also offers strong integration capabilities that work well with existing tools without disrupting the current environment. From an integration standpoint, CloudBolt works well with various public and private cloud providers, including AWS, Azure, GCP, VMware, and Nutanix, as well as different virtualization software, infrastructure as code templates such as Ansible and Terraform, ITSM tools such as ServiceNow, and CMDB platforms. CloudBolt has positively impacted my organization by managing multiple cloud environments for thousands of users with a complex enterprise workflow that has helped reduce man-hours required for provisioning resources. We have achieved faster delivery through standardized operating procedures and reduced reworks due to automation. The chargeback and showback mechanisms allow us to charge different business units according to their consumption, providing better governance, lower risk, and lower cost, resulting in a good return on investment. Since using CloudBolt, I have seen a 25 to 30 percent reduction in service delivery time and an improvement in efficiency of almost 20 to 25 percent within a timeframe of approximately 8 to 10 months.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Computer Software Company
11%
Manufacturing Company
10%
Government
8%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

What needs improvement with CloudBolt?
To improve CloudBolt, I believe the user experience needs enhancement as some users find it somewhat dated compared to newer cloud management platforms. From a telemetry and analytics perspective, ...
What is your primary use case for CloudBolt?
My main use case for CloudBolt includes having a centralized self-service provisioning and orchestration, allowing me to manage hybrid and multi-cloud provisioning across AWS, Azure, GCP, VMware, a...
What advice do you have for others considering CloudBolt?
For others looking into using CloudBolt, I advise defining governance policies early, focusing on building modular automation, and planning integrations in advance, such as IAM, CMDB, or security a...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...
 

Comparisons

 

Overview

 

Sample Customers

WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting Edge
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Broadcom, Nutanix, IBM and others in Cloud Management. Updated: June 2026.
900,228 professionals have used our research since 2012.