We performed a comparison between CloudBolt and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."
"The initial deployment was super easy."
"I find the self-service features valuable."
"Role-based access control and application blueprinting."
"The solution's biggest advantage is flexibility"
"You can scale the solution."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"ServiceNow is easy to use."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"Identifies better ways to license software or eliminate unused software to save money."
"The area of integrating on-prem and cloud needs improvement."
"Could increase the number of integrations and add more out-of-the-box work flows."
"The solution is not easy to use. It's not intuitive enough to click anywhere in the solution and make it work."
"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."
"The management of SaaS must be improved."
"The solution’s pricing is expensive and could be improved."
"There should be fewer clicks and faster integrations between solutions."
"The interface requires an upgrade."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
CloudBolt is ranked 21st in Cloud Management with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. CloudBolt is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CloudBolt writes "Should be made considerably easier to use, though it offers much flexibility". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CloudBolt is most compared with Morpheus, VMware Aria Operations, VMware Aria Automation, IBM Turbonomic and BMC Cloud Lifecycle Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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