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DocuSign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
DocuSign provides financial benefits and efficiency by reducing time and costs, despite some formatting issues, especially for remote work.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
In terms of working hours, the time saved per contract is significant.
I've seen cost savings since setting up my sister team, as they no longer need to print documents or sign manually.
 

Customer Service

Sentiment score
3.3
DocuSign customer support receives mixed reviews, with some praising responsiveness and others suggesting improvement, depending on package level.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
 

Scalability Issues

Sentiment score
6.1
DocuSign is highly scalable, supporting international expansion and various workflows, though not all users maximize its advanced features.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
In terms of workflow scalability, we have seen it reach paramount levels.
 

Stability Issues

Sentiment score
8.1
DocuSign is praised for its high stability and reliability, consistently meeting user expectations without performance issues or downtimes.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
I've never noticed any crashes, downtimes, or performance issues with DocuSign.
 

Room For Improvement

DocuSign needs to enhance customer support, user interface, integration, and scalability to address various user challenges and issues.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
 

Setup Cost

DocuSign pricing is seen as justified for its features and compliance, with costs varying based on usage and region.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
 

Valuable Features

DocuSign streamlines approval workflows with ease, security, and integration, enhancing efficiency, mobile access, and real-time document updates.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
The security aspect in DocuSign is important since we work with individuals and their personal identifiable information, so we value that it's a secure site.
They have provided significant flexibility in integrating the DocuSign platform with different kinds of SaaS tools where data can be fetched from or sent through.
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (7th), Cloud Data Exchange Services (3rd)
 

Mindshare comparison

As of November 2025, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 24.3%, down from 30.3% compared to the previous year. The mindshare of ShareFile is 2.3%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
DocuSign24.3%
ShareFile2.3%
Other73.4%
eSignature (Electronic Signature)
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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873,085 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Government
7%
Educational Organization
7%
Computer Software Company
12%
Legal Firm
10%
Manufacturing Company
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The pricing is almost reasonable. It depends on what features we are using. The e-signature and CLM pricing is almost reasonable, though not perfectly reasonable.
What needs improvement with DocuSign eSignature?
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templat...
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Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about DocuSign vs. ShareFile and other solutions. Updated: November 2025.
873,085 professionals have used our research since 2012.