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Cisco Duo vs Mobile Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Ranking in Single Sign-On (SSO)
3rd
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
158
Ranking in other categories
Authentication Systems (2nd), Access Management (4th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (3rd)
Mobile Connect
Ranking in Single Sign-On (SSO)
16th
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Single Sign-On (SSO) category, the mindshare of Cisco Duo is 3.1%, down from 5.8% compared to the previous year. The mindshare of Mobile Connect is 0.2%. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Cisco Duo3.1%
Mobile Connect0.2%
Other96.7%
Single Sign-On (SSO)
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco Duo has benefited our company overall by giving us the ability to have multi-factor authentication."
"What I most appreciate about Cisco Duo is the ease of use."
"The biggest return on investment for me when using Cisco Duo is gaining time, as I don't have to look at ten different MFA apps, and I know it will work."
"Cisco is the perfect product for our current size, and I don't think we'll have problems with scalability as we grow."
"The most appealing feature of Cisco Duo is the phone notification system that simply pops up on your phone."
"The biggest overall impact of Cisco Duo on our company has been the peace of mind it provides, helping us sleep a little more soundly at night knowing that we have that layer there, and operationally, it has fostered more trust when it comes to logging into systems."
"For one of my clients, the ROI was somewhere between 25 to 27 percent in year one."
"It has definitely decreased our security risk."
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
"Pricing is fair for the quality of the app and features"
"The most valuable feature of this solution is its ability to answer calls."
 

Cons

"Cisco Duo did not help reduce the cost of the overall authentication method that we have in our company; instead, it increased, obviously."
"Duo has some issues that we're trying to work through. For example, if I install it on a WordPress site and another admin needs to log in, they can't because Duo hasn't been set up for them. It doesn't appear that I can add permissions on a user-by-user basis. It's not obvious."
"Sometimes, it's a little harder for customers to adopt."
"Regarding the stability and reliability of the Cisco Duo solution, we have experienced some outages over the last few years that are significant because people can't log in."
"There is always room for improvement."
"It took me a while to figure it out. I went to every user and forced them to set it up. I might have done it the long way."
"I think Cisco Duo can be improved by integrating it more with developer tools; there is not a lot in terms of developer tooling with respect to authenticating to command line toolsets."
"There could be improvements made to the dashboards and more integration with the rest of the Cisco ecosystem."
"The solution works well, but it is too expensive."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"There is room for improvement in video support."
"Salesforce voice call records are not created instantly in the system."
 

Pricing and Cost Advice

"My experience with the pricing, setup cost, and licensing of Cisco Duo has been great. We've been there for 10 years. While we haven't gone through the setup part for a while, licensing is straightforward and convenient for higher education because student populations are included. So, we don't have to pay extra for it. We just pay for our knowledge workers, which has been great, and the cost is reasonable."
"I rate the product pricing a seven out of ten."
"You pay per user when using this solution and the pricing is fair."
"From a business perspective, it is a little bit costly. The licensing is on a per-user basis."
"Its price is reasonable. It is not highly expensive."
"Price wise, it's not cheap, but it's not expensive at all either. It's in the middle."
"The pricing is pretty competitive. It's pretty cheap. Anybody can adopt it."
"It falls in line with everything else."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Outsourcing Company
8%
Comms Service Provider
8%
Construction Company
41%
Comms Service Provider
11%
Manufacturing Company
7%
Computer Software Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business63
Midsize Enterprise26
Large Enterprise79
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
It is a little bit expensive, but with security, we cannot compromise on it.
What needs improvement with Duo Security?
To improve Cisco Duo, we have some third-party hardware, and for integrations with that, we need more user-friendly integrations since third-party integration can present a lot of compatibility iss...
What is your experience regarding pricing and costs for Mobile Connect?
I find the pricing fair for the quality of the app and its features.
What needs improvement with Mobile Connect?
There is room for improvement in video support.
What is your primary use case for Mobile Connect?
I use the solution for allowing remote users to maintain centralized customer service contact.
 

Comparisons

 

Also Known As

Duo Security
Mobile Connect for Amazon Connect
 

Overview

Find out what your peers are saying about Cisco Duo vs. Mobile Connect and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.