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Cisco Duo vs Mobile Connect comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Ranking in Single Sign-On (SSO)
5th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
160
Ranking in other categories
Authentication Systems (2nd), Access Management (5th), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (3rd)
Mobile Connect
Ranking in Single Sign-On (SSO)
16th
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Single Sign-On (SSO) category, the mindshare of Cisco Duo is 3.2%, down from 4.9% compared to the previous year. The mindshare of Mobile Connect is 0.4%. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Cisco Duo3.2%
Mobile Connect0.4%
Other96.4%
Single Sign-On (SSO)
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Compared with other products, Duo Security is excellent; I'm very impressed, and so are my colleagues."
"The feature of Cisco Duo that I appreciate most is the push notifications. They are great."
"Cisco Duo has strengthened the ability to defend against both phishing and identity-based attacks."
"With Cisco Duo it's checking if you are allowed to submit a request to access this, doing a complete check of you before you access, instead of being just a simple MFA that only asks if you can go in or not."
"It is very easy for users to enroll, and there are a lot of insights that we get from using the app on devices that people use to authenticate."
"The product is reliable and easy to use."
"Cisco Duo has been very reliable from my point of view so far, as I have not had any issues with it."
"What I appreciate most about Cisco Duo are the security features it brings to our network environment and machine access."
"The most valuable feature of this solution is its ability to answer calls."
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
"Pricing is fair for the quality of the app and features"
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
 

Cons

"It took me a while to figure it out. I went to every user and forced them to set it up. I might have done it the long way."
"Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything."
"Regarding the pricing of Cisco Duo, we are actually leaving because of that. It's something that we are not going to continue with due to the cost."
"Its documentation must be in French because we are a French-speaking country. They should also provide more training documentation. Its management interface should also be improved. They should also improve its update period. If I compare its update period with other products such as Palo Alto firewalls, this solution is really slow in updates."
"Most of my colleagues from other companies use the Microsoft MFA solution because it's included in Office 365. Few people are considering Cisco Duo. That's the primary problem in our area. It's a solution mostly adopted by Cisco users."
"I think the location accuracy could use a little improvement because it does not always show the exact location from which I am signing in."
"Smart Licensing needs improvement. It's terrible. We have problems with it every year and we need to involve support to fix it."
"The product could be more intuitive on the app."
"The solution works well, but it is too expensive."
"Salesforce voice call records are not created instantly in the system."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"There is room for improvement in video support."
 

Pricing and Cost Advice

"The product’s pricing is reasonable."
"Duo Security's pricing is good, fair, and very comparable to today's market."
"Our licensing fee is currently on an annual basis."
"Cisco's licensing is always a bit complicated to understand, but the price is fair. It could be more expensive than others, but the way they integrate everything, it has a fair price."
"It has a fair pricing model. I know they have different tiers, but it would be nice to have different types of licenses for certain groups of users in our organization. That way, we wouldn't have to lump everybody into one group. That would be also one complaint."
"I am not aware of the pricing. There are two departments, and I don't have any information about them."
"It is affordable for what's coming to the table with it, but in this day and age, the cost is looked at under a microscope, and companies need to very finely define what is needed versus what is critical. In some cases, it might not be cost-effective for a company to have it. In a lot of other cases, it is the cost of doing business."
"The pricing is pretty competitive. It's pretty cheap. Anybody can adopt it."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Financial Services Firm
11%
Manufacturing Company
8%
Comms Service Provider
8%
Construction Company
39%
Comms Service Provider
10%
Manufacturing Company
9%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise27
Large Enterprise79
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
My experience with pricing, setup cost, and licensing for Cisco Duo indicates that the main setup cost for us has been the time and effort required to integrate Duo with existing applications, auth...
What needs improvement with Duo Security?
Cisco Duo is generally easy to use, but there are a few areas where it could be improved. The initial setup and configuration can require some technical knowledge, especially when integrating Duo w...
What is your experience regarding pricing and costs for Mobile Connect?
I find the pricing fair for the quality of the app and its features.
What needs improvement with Mobile Connect?
There is room for improvement in video support.
What is your primary use case for Mobile Connect?
I use the solution for allowing remote users to maintain centralized customer service contact.
 

Also Known As

Duo Security
Mobile Connect for Amazon Connect
 

Overview

Find out what your peers are saying about Cisco Duo vs. Mobile Connect and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.