Find out what your peers are saying about Five9, Cisco, Mitel and others in Contact Center Infrastructure.
| Product | Market Share (%) |
|---|---|
| Cisco Unified Contact Center Enterprise | 20.9% |
| Five9 | 11.7% |
| Mitel Contact Center Solutions | 11.1% |
| Other | 56.300000000000004% |
| Product | Market Share (%) |
|---|---|
| Genesys Cloud CX | 13.7% |
| Amazon Connect | 13.2% |
| Five9 | 8.1% |
| Other | 65.0% |
| Product | Market Share (%) |
|---|---|
| Vocalcom Hermes.Net | 5.2% |
| Cisco Unified Contact Center Enterprise | 20.9% |
| Five9 | 11.7% |
| Other | 62.2% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
