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Cherwell Service Management vs HEAT Service Management comparison

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Buyer's Guide
Help Desk Software
July 2022
Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: July 2022.
622,949 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are problem management and change management.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

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"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

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Cons
"Application service mapping, GRC, SecOps, and things like that need improvement.""Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

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"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

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Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."
  • More Cherwell Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
    Top Answer:For an ITIL user, the cost is probably about 50 bucks a month.
    Top Answer:Application service mapping, GRC, SecOps, and things like that need improvement.
    Top Answer:HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.
    Top Answer:If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or… more »
    Top Answer:There's a lack of integration with other products. This needs to be improved. Technical support needs improvement as well. There's a lack of technicians and resale engineers in our country. The user… more »
    Ranking
    27th
    out of 56 in Help Desk Software
    Views
    1,582
    Comparisons
    1,114
    Reviews
    2
    Average Words per Review
    380
    Rating
    7.0
    32nd
    out of 56 in Help Desk Software
    Views
    2,108
    Comparisons
    1,061
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
    HEAT Service Management is a robust, highly flexible IT Service Management (ITSM) application, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best Hybrid IT experience you'll find in the industry, guaranteed.
    Offer
    Learn more about Cherwell Service Management
    Learn more about HEAT Service Management
    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Government11%
    Comms Service Provider10%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider15%
    Government12%
    Educational Organization6%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise62%
    Buyer's Guide
    Help Desk Software
    July 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: July 2022.
    622,949 professionals have used our research since 2012.

    Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while HEAT Service Management is ranked 32nd in Help Desk Software with 1 review. Cherwell Service Management is rated 7.0, while HEAT Service Management is rated 0.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of HEAT Service Management writes "Effective service desk management, reliable, and scalable". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, Ivanti Service Desk , JIRA Service Management and ManageEngine ServiceDesk Plus, whereas HEAT Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, SCSM and Zendesk Guide.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.