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Chatter vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
Enterprise Social Software (14th)
SharePoint
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
166
Ranking in other categories
Enterprise Content Management (1st), Web Content Management (2nd), Corporate Portals (Enterprise Information Portals) (1st), Enterprise Intranet (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Chatter is designed for Enterprise Social Software and holds a mindshare of 2.6%, down 4.1% compared to last year.
SharePoint, on the other hand, focuses on Enterprise Content Management, holds 12.0% mindshare, down 15.6% since last year.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Chatter2.6%
Slack Business - Enterprise10.5%
Microsoft Teams7.4%
Other79.5%
Enterprise Social Software
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint12.0%
OpenText Documentum Content Management6.5%
Alfresco6.4%
Other75.1%
Enterprise Content Management
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
Ravi Raushan Kumar - PeerSpot reviewer
Software Engineer at ValueMomentum
Centralized document governance has boosted collaboration and made knowledge sharing structured
SharePoint is a powerful platform, but there are a few areas where I think it could be improved, such as user experience. For new users, the interface and navigation can feel quite complex, specifically when working with multiple sites and document libraries. Another improvement would be search functionalities. While it is good sometimes, it does not always return the most relevant result unless a document is very well-structured and tagged. Also, initial setup and customizations can be time-consuming and may require technical expertise, specifically when configuring workflows or permissions. From a modern development perspective, tighter and more seamless integrations with tools including Power Automate and better support for custom backend integrations through APIs could make it more efficient. Overall, simplifying usability and enhancing search and integration capability would make SharePoint even stronger. One additional area I would appreciate improvement would be performance and responsiveness, especially when dealing with a large document library. Sometimes loading or navigating through large datasets can feel quite slow. Another aspect is permissions management. While it is very powerful, it can become complex to manage at scale, specifically when there are multiple levels of access across teams and projects. Improving developer experience would also be beneficial. Making customization, API integrations, and extensions more straightforward would help teams, especially backend developers, leverage SharePoint more efficiently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"The conversation function to engage different groups is the most valuable feature."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"Tech support tops off as excellent."
"Microsoft Office 365 has provided us many ways to share documents across a diversity of platforms with a diversity of people (both inside and outside our company)."
"For SharePoint, I believe the most valuable feature is the customization and allowing you to share and edit files and documents. Being able to share externally and the precise administration of the files in terms of giving permissions and controlling who has access to what is a very good feature."
"The complete granularity of being able to apply permissions at collection, site, library, list, folder, and doc set levels give ultimate flexibility."
"Regarding the best features in SharePoint, the accessibility part of it is great; we don't need to do the coding from zero scratch, which we really appreciate."
"The most valuable features of SharePoint include the ability to co-edit documents in the Office suite, particularly Excel and Word."
"Easy management of content and portal and the document repository features are a distinguishing point compared to a file server."
"It keeps our company organized and everything is in one place."
 

Cons

"We would not select them again."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"The storage of documents was quite limited when we used the tool."
"Chatter invites should be possible from the UI on opportunity records."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"No good process to import emails from several users into a single comprehensive SP repository."
"Searching for information appears based on Bing and that is utterly useless."
"Setup was complex. We needed to design governance and implementation architecture before deployment."
"It is not really better; we use the same solution as before with Google Drive and the Google App solution."
"The technical support process should be more streamlined as it usually involves contacting vendors and arranging calls for resolution."
"Document management and the ability to easily integrate single sign-on (SSO) are areas for improvement in SharePoint."
"For sure, it should offer customisation of data grids, which is not possible, as it seems to use some proprietary OCX control."
"As this is a Microsoft product, it can be difficult to obtain direct support."
 

Pricing and Cost Advice

Information not available
"It is very expensive.​"
"Any extended support from Microsoft is expensive."
"The licensing model for SharePoint Online is based on per user, and it is monthly. The price of the solution overall is good."
"It comes bundled with the Microsoft 365 pricing plans."
"The platform has medium pricing."
"They are about an eight in comparison to other similar products."
"For this type of solution, it is not wise to buy it without Software Assurance."
"As usual, Microsoft’s licensing structures don’t really seem to fit the needs of their products. This leads to always paying for a project you will never use fully or always be adding to."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
14%
Manufacturing Company
12%
Comms Service Provider
12%
Financial Services Firm
10%
Government
9%
Construction Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise40
Large Enterprise83
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
For me SharePoint is amazing. I have not thought about any feature that could be better because downloads and renaming are all easy. However, there is a feature that could be better. When you are u...
What is your primary use case for SharePoint?
We use SharePoint as our cloud storage for files, folders, and everything else. We have different teams, including the evidence and impact team which I work with, the alumni team, and other teams t...
 

Comparisons

 

Also Known As

No data available
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
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