CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.
With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and higher education institutions, CDW has the experience to help you succeed with your ServiceNow initiatives.
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ITSM- Upgrade to fully automated IT and business services with cloud-based ITSM.
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ITOM- Enhance visibility, prevent service outages and maximize operational agility.
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SecOps- Align security and IT to prioritize and resolve threats based on business impact.
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CSM- Transform customer service management by connecting people and processes.
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HR- Streamline your HR delivery, freeing you up to focus on people, not processes.
Already Own ServiceNow?
CDW has helped hundreds of customers expand the benefits of ServiceNow into new process areas such as:
- Advisory Services, providing ITSM Maturity Roadmapping, Process Design and Process Alignment
- Workshops
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Staff Enhancement Services, growing your ServiceNow team using our top certified developers
- Remote Admin Services for managing instances, enhancements, upgrades and guidance
- Continuous Improvement Plans for ongoing planning, design, development and coaching
- Online training, ServiceNow Fundamentals classes (the SysAdmin cert prerequisite)
Considering ServiceNow?
CDW provides demos, project mapping, budget projections—anything to help you fill in the gaps. Plus, if you decide to go with ServiceNow, they have ServiceNow implementation packages designed to get you up and running quickly using best practice methodologies focused on fast time-to-value.
Looking for Process Improvement or ITIL Training?
CDW has some of the best certified ITIL trainers who can deliver half-day ITSM simulation events, one-day executive overviews, and three-day certification courses that conclude with the official ITIL certification exam.
Learn more about CDW ServiceNow Solutions.
