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CDW ServiceNow Solutions vs HCL ServiceNow Services comparison

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Featured Review
Daniel Bond
We now have much quicker ticket resolution times
CDW ServiceNow Solution's expertise is high when it comes to ServiceNow. They do a good job of helping us with governance, supporting the system,... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Pricing-wise, they are pretty standard for the market. They provide a good value for their pricing."
  • "The pricing is very competitive."

    • More CDW ServiceNow Solutions Pricing and Cost Advice →

    Information Not Available
    Ranking
    1st
    out of 12 in ServiceNow Service Providers
    Views
    948
    Comparisons
    83
    Reviews
    0
    Average Words per Review
    0
    Rating
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    10th
    out of 12 in ServiceNow Service Providers
    Views
    48
    Comparisons
    35
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    CDW
    Video Not Available
    HCLTech
    Overview

    CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.

    With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and higher education institutions, CDW has the experience to help you succeed with your ServiceNow initiatives.

    • ITSM- Upgrade to fully automated IT and business services with cloud-based ITSM.
    • ITOM- Enhance visibility, prevent service outages and maximize operational agility.
    • SecOps- Align security and IT to prioritize and resolve threats based on business impact.
    • CSM- Transform customer service management by connecting people and processes.
    • HR- Streamline your HR delivery, freeing you up to focus on people, not processes.

    Already Own ServiceNow?
    CDW has helped hundreds of customers expand the benefits of ServiceNow into new process areas such as:

    • Advisory Services, providing ITSM Maturity Roadmapping, Process Design and Process Alignment
    • Workshops
    • Staff Enhancement Services, growing your ServiceNow team using our top certified developers
    • Remote Admin Services for managing instances, enhancements, upgrades and guidance
    • Continuous Improvement Plans for ongoing planning, design, development and coaching
    • Online training, ServiceNow Fundamentals classes (the SysAdmin cert prerequisite)

    Considering ServiceNow?

    CDW provides demos, project mapping, budget projections—anything to help you fill in the gaps. Plus, if you decide to go with ServiceNow, they have ServiceNow implementation packages designed to get you up and running quickly using best practice methodologies focused on fast time-to-value.

    Looking for Process Improvement or ITIL Training?

    CDW has some of the best certified ITIL trainers who can deliver half-day ITSM simulation events, one-day executive overviews, and three-day certification courses that conclude with the official ITIL certification exam.

    Learn more about CDW ServiceNow Solutions.

    What ServiceNow does - Work at LightspeedTM

    Your enterprise needs to expedite evolution – but the lack of process efficiency and legacy tools are holding you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own path, moving back and forth between people, machines, and departments, largely unstructured, undocumented, and unimproved for long periods.

    With the ServiceNow System of ActionTM you can replace existing unstructured work patterns with intelligent, future-ready workflows. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these tasks can assign and prioritize, collaborate, identify root cause issues, gain real-time insights, and drive actions. Your employees are energized, your service levels improve, and you realize game-changing economics.

    That’s Work at LightspeedTM.

    Top Industries
    VISITORS READING REVIEWS
    Healthcare Company11%
    Computer Software Company10%
    Manufacturing Company9%
    Real Estate/Law Firm7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise10%
    Large Enterprise72%
    No Data Available

    CDW ServiceNow Solutions is ranked 1st in ServiceNow Service Providers while HCL ServiceNow Services is ranked 10th in ServiceNow Service Providers. CDW ServiceNow Solutions is rated 8.6, while HCL ServiceNow Services is rated 0.0. The top reviewer of CDW ServiceNow Solutions writes "We now have much quicker ticket resolution times". On the other hand, CDW ServiceNow Solutions is most compared with Cognizant ServiceNow Services, whereas HCL ServiceNow Services is most compared with .

    See our list of best ServiceNow Service Providers vendors.

    We monitor all ServiceNow Service Providers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.