The IAM feature is something that we struggle with using. IBM, the company that runs Cloudability, released the Groups feature back in the summer of 2025. While Groups can be used in some parts of the tool, it can't be used across the entire tool. I've found that Groups is basically unusable because if it can't be used everywhere, you would have to run both group-based access control and direct user-based access control at the same time, which doesn't make any sense. The Groups feature has improved over time, but it's still not something we feel we can use on an everyday basis, so the IAM section remains an issue right now. Most of the tool is very well-functioning and developed, and that's the only real improvement area that we've seen.
