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Calabrio ONE vs Jamf Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Calabrio ONE
Ranking in AI Customer Experience Personalization
10th
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
32
Ranking in other categories
Workforce Engagement Management (4th), AI Scheduling & Coordination (9th)
Jamf Connect
Ranking in AI Customer Experience Personalization
64th
Average Rating
9.0
Reviews Sentiment
5.9
Number of Reviews
13
Ranking in other categories
ZTNA as a Service (14th)
 

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Calabrio ONE is 1.9%, down from 2.4% compared to the previous year. The mindshare of Jamf Connect is 0.4%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Market Share Distribution
ProductMarket Share (%)
Calabrio ONE1.9%
Jamf Connect0.4%
Other97.7%
AI Customer Experience Personalization
 

Featured Reviews

GS
Customer Service Analyst/Scheduler at Tucson Electric Power
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area.
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios. Another problem is the Time Off Request area. Agents are not able to cancel an approved request through this area. The sorting/filtering could be improved upon greatly. We are scheduled to upgrade to version 10.0, which will resolve many of the issues we do not like about the current version that we are using. Update: We are still on version 9.3 and looking forward to upgrading.
Joost Van 'T Wout - PeerSpot reviewer
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
Customizable and good password management but needs better user-level profile deployment
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However, due to some limitations with the enrollment sequence and user limitations, we decided to discontinue using it We previously used Jamf Connect to synchronize local accounts with…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules."
"It is easy to integrate into any existing IT workflow."
"The solution is scalable."
"I would rate the product's scalability an eight out of ten."
"Jamf Connect is a pretty simple and straightforward tool overall."
"The initial setup of Jamf Connect was straightforward with clear instructions provided in the documentation."
"Jamf Connect allows for easy and seamless joining of Mac devices to Azure AD, eliminating the need for third-party involvement or support engineer assistance."
"Jamf Connect is an identity provider, and once you log in, you will have all the device's access."
"It's a good and stable tool, so you should use it if you have a need."
 

Cons

"Being able to "publish" or rerun the schedule for only one agent would be ideal."
"Give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world."
"The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However, due to some limitations with the enrollment sequence and user limitations, we decided to discontinue using it."
"Overall, there is a lack of consistent experience sometimes with some of their features."
"There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users."
"The solution’s technical support is bad and should be improved."
"Jamf Connect is beginning to implement Multi-Factor Authentication for offline authentication, but the setup documentation is insufficient."
"The logs are an area with a shortcoming."
"The solution's UI could be more user-friendly for the setup process."
"We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is the issue of naming conventions. The tool needs to be careful with newer updates so that it doesn't break any of the existing configurations."
 

Pricing and Cost Advice

Information not available
"I rate the cost as three out of ten, with ten being the highest."
"The pricing model could be improved, especially considering the availability of alternative MDM solutions like Kandji, which offers similar features for free or at a lower cost."
"We pay 2 dollars per device monthly. For the plus version, you have to pay 4 dollars per month. I think the product will give discounts based on the number of users and devices."
"The pricing is good."
"It's relatively inexpensive."
"The solution's price is reasonable."
"The pricing is definitely on the higher side."
"Jamf Connect has a yearly licensing cost, which is expensive."
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Top Industries

By visitors reading reviews
Insurance Company
15%
Financial Services Firm
12%
Energy/Utilities Company
10%
Retailer
6%
Computer Software Company
18%
Financial Services Firm
14%
Insurance Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise29
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise9
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Jamf Connect?
Jamf Connect requires a per-device license fee, which becomes quite expensive given our large company size. Each device that gets enrolled with Jamf Connect requires a monthly license payment.
What needs improvement with Jamf Connect?
There is room for improvement with Jamf Connect in reducing its cost and overcoming limitations during pre-stage enrollment, which prevent it from creating MDM-capable users. This limitation affect...
What is your primary use case for Jamf Connect?
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However, due to some limitations with the enrollment sequence and user limitations, we d...
 

Also Known As

Calabrio
Wandera, Wandera Private Access
 

Overview

 

Sample Customers

Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Mastercard, Deloitte, PayPal, Toshiba, BNP Paribas, EY, Otis, Rollins, Eurostar, Frontier, Sealy, Rolex, VITAS Healthcare
Find out what your peers are saying about Calabrio ONE vs. Jamf Connect and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.