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CA View vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA View
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Document Management Software (16th)
Hyland OnBase
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (14th), Enterprise Content Management (6th), Low-Code Development Platforms (14th)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. CA View is designed for Document Management Software and holds a mindshare of 2.4%, up 0.5% compared to last year.
Hyland OnBase, on the other hand, focuses on Business Process Management (BPM), holds 1.2% mindshare, up 0.4% since last year.
Document Management Software Mindshare Distribution
ProductMindshare (%)
CA View2.4%
Alfresco10.9%
OpenText Content Manager6.9%
Other79.8%
Document Management Software
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Hyland OnBase1.2%
Camunda7.7%
IBM BPM4.1%
Other87.0%
Business Process Management (BPM)
 

Featured Reviews

it_user851850 - PeerSpot reviewer
Sr. Platform Engineer at a financial services firm with 10,001+ employees
Helps us secure viewing of customer accounts; scalability streamlines production of large reports
You can control who views what, as far as security is concerned, in viewing customer accounts. I'm not sure if that was available in the product at the beginning, but we use it extensively now. Also expandability. It's easy to add more space to it when you need and to. If you're producing large reports it's easy to increase so you can handle the new volume that may come along.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would suggest you strongly consider CA View and Deliver; take a big look at it, it's straightforward."
"It's easy to add more space to it when you need and to. If you're producing large reports it's easy to increase so you can handle the new volume that may come along."
"It's easy to add more space to it when you need to, and if you're producing large reports it's easy to increase so you can handle the new volume that may come along."
"We standardized our CIS log processing with CA View. We support a whole bunch of LPARs, about 80 or so. When we go to an LPAR, we know just where the CIS log is, it's in CA View, and we know how to get to it, we don't have to search around for it."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."
"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content."
"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."
"The product's initial setup phase is not difficult."
 

Cons

"There was one customer we were trying convert over, and it was complicated. There were retention criteria which seemed a little more limited than with some of the other products."
"I believe they do probably have a GUI interface for the laptop, so you can just use the interface instead of the mainframe ISPF interface. I think that's already available but, if not, that would be my only issue."
"There was one customer we were trying convert over, and it was complicated."
"I believe they do probably have a GUI interface for the laptop, so you can just use the interface instead of the mainframe ISPF interface."
"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
 

Pricing and Cost Advice

"It requires other pieces of CA software and license keys, thing like that. That's one thing to keep in mind. It requires CA Common Services in order to actually be licensed to run on LPAR."
"The solution costs around $6,000 per month."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The tool's price is high."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
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Top Industries

By visitors reading reviews
No data available
Government
11%
Financial Services Firm
11%
Healthcare Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
 

Also Known As

Unicenter CA-View Output Archival and Viewing
OnBase
 

Overview

 

Sample Customers

DHL, Intergrupo
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Hyland, Conga, OpenText and others in Document Management Software. Updated: April 2026.
893,164 professionals have used our research since 2012.